Remote Working!

Following the government’s latest announcement companies must work from home, and we at Andromeda Solutions would like to help with this transition.

We can remotely deploy phone systems, setup remote working systems, VPN’s (Virtual Private Network), Cloud Packages & Unified communications packages.

All of this can be done remotely and quickly with minimal to no downtime during the transition to remote working.

This will enable you to effectively and efficiently continue to operate during these difficult times.

Andromeda Solutions are based in Middlesbrough. Working across the local area including Stockton, Hartlepool and further. Please contact us on 01642 903810, and we would be happy to advise you on the best solutions.

Remote Working - IT solutions Middlesbrough

Are you planning remote working?

Are you planning on your staff working from home?

Have you got systems in place to facilitate this?

Key Systems Include:

* Telephone System
* Email system
* File / Data access
* Application access
* Collaboration
* Laptops

Our team can facilitate successful home working in Middlesbrough, Stockton, Hartlepool and the surrounding areas of Teesside. We also cover Durham and Newcastle making us highly trusted and reputable across the North East.

If you are planning on remote working for your team, Andromeda Solutions will ensure you can facilitate this. please get in touch with one of our team. 01642 903810

Here is our latest server install

A data cabinet installation from one of our customer sites, here at Andromeda Solutions.

Full project included an on premise migration to the cloud covering applications, data, telephony and email.

For more information give us a call 01642 903810. Based in Middlesbrough we work right across Teesside and the North East including Newcastle.

Businesses Rely on Technology

In a modern world, businesses rely on technology. From Australia to the UK and the South West to the North East, it’s all the same.When we began here at Andromeda Solutions, our main aim surrounded the provision of Enterprise Solutions at SME prices. We wanted to ensure our customers have the same level of products and services as the larger companies, at affordable costs.

IT Support

Our services mean you and your company have one less thing to worry about. By knowing your IT Support is safely in our hands, you’re free to do what your do best; run and grow the business. Our team work successfully and reputably across Newcastle, Durham, Middlesbrough, Stockton, Darlington, Hartlepool and the surrounding areas.

Let us Help You

Are you currently spending more and more time fixing computers?

Would like to keep up with modern technology?

Are you having the same problems repeatedly?

Are you using different companies to look after your Computers, Backups, Servers, Firewalls, Networks, Virus protection, Office 365 accounts, VoIP phone systems, Internet?

If yes to any of these questions, it’s about time to invest in the right IT Support company. Our team will provide you with everything from adhoc services to Full IT solutions.

See our reviews on Google, Yell or Facebook to see what our customers are saying.

How Secure are your Backups?

Last week we were called out to a new customer due to concern regarding their current back-up state. After checking their systems we found they were not using any actual backup apart from saving to a local computer. This was all unbeknown to the user of that specific machine. Should this computer fail, all company files would have been lost.

How we Helped

Having come across similar situations previously, we have partnered with VEEAM and other companies, ensuring our customers are not left in such predicaments. VEEAM is an excellent backup system for Cloud, Virtual and Physical systems. Our team ensures the best levels of IT Security, keeping company data safe at all times.

Whether using VMware, Hyper-V, AWS, Azure, IBM Cloud, Office 365, Windows or Linux, we have a system to suite your needs. If you are looking for a backup system that is simple, flexible, reliable and trusted by 365,000 customers worldwide, let us know.

Choosing IT Support in Middlesbrough

The importance of IT services for business cannot be overlooked. Today we are investigating how to find the best IT Support in Middlesbrough and the surrounding areas.

Defining IT Support & Consultancy

IT support and consultancy differ and it’s important to highlight the variations. IT support covers a multitude of factors including the purchase and management of equipment, cyber security, networks, connectivity and more. A support contract means company owners and management are left to concentrate on running the business. Should any IT related issues crop up, help is a mere phone call away.

In contrast, the consultancy service provides a sounding board to discuss the right IT processes and procedures relevant to the business. This service is ideal for companies on a limited budget and with some level of IT knowledge. A consultant will listen to your thoughts and ideas before providing the best way forward and information on implementation.

What to look for in the Right Support

Your quest for the right level of IT support should always begin with an adequate level of research. Take a look at online reviews, specifically Google and Facebook. Whilst a handful of positive reviews are good, multiple testimonials evoke confidence in a supplier. Make sure each comment differs and refer to numerous services as opposed to just one. 

Reviews Look Good, What Now?

Head across to the website. Does it look professional? Is information easy to find and does it make sense? Can you easily find the contact details required to make an enquiry? These are all the questions you need to ask whilst researching.

Website Looks Professional, What Now?

Take a look at the service section. Is IT support provided in Middlesbrough or the area your business is located? Does the company cover evenings and weekends as well as 9am – 5pm? IT can encounter issues at any time of the day and it’s important you’re fully covered in case of an emergency.

Take Note of Response Times

Should you be faced with downtime or an IT related emergency you need to be confident in response times. Ideally this will be clearly stated on the website, but if not we recommend getting this in writing prior to any conversations. An emergency taking you offline and stopping a business from functioning warrants action within one hour. Less urgent problems should be fixed within a maximum of four hours. If these timescales are not feasible it’s better to look elsewhere. 

A good IT support company will provide you with only the services required. Whilst smaller companies may only need access to one off, quarterly or even yearly support, medium to large may require a monthly contract. If you’re looking for the best possible IT support in Middlesbrough, Stockton, Darlington and the North East, begin your research with Andromeda Solutions.

February Begins

Well its February and we are off to a flying start! Another business signed up and are currently saving money on their IT Services.

How do we do it?

  • We complete a full review of your current IT Systems whilst learning & understanding your needs.
  • Andromeda ensures we stay up to date with the latest technology in order to offer the best solutions for your business.
  • Through our own efficient company, we pass on the savings onto you.
  • Our team form long lasting relationships, rather than a one-time deal.

Give us a call today and find out how we can help your business.

01642 903 810

We dont break the bank

Are you missing THE call?

How much big business are you missing out on because of your current phone system

  • Do you miss calls because you are away from your desk? 
  • Are you missing calls because you don’t have call waiting? 
  • Are you missing business because you don’t have call queues?
  • Are you able to direct calls to different departments?
  • Can you identify if the call is for sale, service, accounts etc.?
  • Do you have call transfer? 
  • Do you have call recording? 
  • Do you have call conferencing? 

If you’ve answered yes to any of these questions, you need to ask yourself ‘Why’?

With the right phone system, we can help to ensure you never miss an important call again. From the perfect voice mail options through to call forwarding, we have the right solution for everyone.

Give us a call @ Andromeda Solutions on 01642 903 810 and one of our team will be happy to help

keypad of a VOIP phone

How do i choose the Best VOIP provider?

Opting to break from a traditional telephone system certainly helps. Companies save money in terms of call costs.

VOIP stands for Voice Over Internet Protocol and involves the delivery of communications via the internet. This service is becoming more popular, especially in this technological age.

Today we are providing you with some helpful hints and tips on choosing the best provider by showing you specifically what to look for.

Determine Call Rates

This may seem obvious but in order to make noticeable savings on call costs you need to fully understand the offering. Upon conversing with VOIP providers make them aware of call patterns and behaviours specific to your company. It’s also helpful to mention any destinations outside the UK that are contacted on a frequent basis. Make sure you have a firm grip on the potential call costs before going ahead.

Quality is King

It may be that from the three quotes received, one is notably cheaper. Ask yourself why this is and investigate quality levels. Cheaper costs are fantastic for every company but not at the risk of poor quality when speaking with clients and potential customers. If your business happens to be rely on ‘over the phone’ customer service, optimal voice quality is an absolute must.

Ensure VOIP Provider Reliability

With an array of VOIP providers all over the UK and indeed worldwide, it’s a highly competitive marketplace. What you need to make sure they’re reliable. Are they an established company with numerous online reviews? Worst case scenario sees you taking a punt on a provider based on cost and quality and they disappear leaving you without telephone access. Do some research first.

Availability & Business Relationship

It’s important to know the availability of a VOIP provider should you need help or find there’s an issue. As business owners and managers we often experience gut feelings when speaking to different companies about required services. Trust these instincts and back them up with relevant research online. Approaching VOIP services in this way help to ensure the growth of long term business relationships.

There are a number of technical aspects to consider when beginning a VOIP journey. The right company, however, will not baffle you with these as opposed to telling you the important factors specific to your business.

So give Andromeda Solutions a call on 01642 903 810 and start saving

Our Team is Growing!

Andromeda Solutions welcomes James Stubbs to his new role as IT Sales Executive.

James has twenty years’ experience in the IT sector. Starting out as an IT Technician at East Durham Community College, before joining the Royal Navy as an IT, Radio and Satellite Specialist. Following his tour, James relocated to Cyprus where he ran his own IT Company.

James relocated back to the UK ten years later and took on a national role overseeing the IT services for a large chemical company.

James has sound technical background and experience in IT sales and procurement, making him a great fit for our new IT Sales Executive role and strengthening Andromeda Solutions’ growing talent pool.