IT Support

Fast, friendly business IT support

At Andromeda Solutions, we’ll tailor our IT support package to your business needs. In fact, the sky’s the limit. There’s no middleman. Any time you call, you’ll get through to a senior engineer.

We’ll keep it simple, explaining what’s going on in layman’s terms. We’ll solve matters remotely or, if it’s better for you, on site. And our response times are fast. Once you’ve reported an issue, we’ll pick it up and run with it.

For businesses in North East England in particular – including Middlesbrough, Stockton, Hartlepool, Sunderland, Durham, Redcar and Darlington – we’re the obvious choice. Our comprehensive packages can cover working hours (8am to 6pm) or operate around the clock, evenings and weekends included.

Our services cover the whole gamut, too. You name it: computers, servers, printers, the cloud; firewalls, switchers, routers; Voice over Internet Protocol (VoIP) telephony…

Whatever price we quote you, it will include an unlimited number of callouts. 

And when you sign an agreement with us, you know exactly what you’re going to get. If you prefer, we also offer on demand packages.

Taking care of business

If an issue is business-critical – such as your company server going down – we’ll respond within an hour. For less urgent problems, four hours.

You can track progress online and, should you need to, escalate matters. Every month, we’ll provide feedback on your network performance, including a root-cause analysis of any issues that arise.

We pride ourselves on our five-star customer service. Our reviews on Google and social media speak for themselves.

Plus, we adhere to ITIL, the Information Technology Infrastructure Library: the world’s most widely accepted approach to IT service management best practice.

So, whether you need help with a one-off problem or long-term advice and support, contact Andromeda Solutions today.

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