Choosing IT Support in Middlesbrough
Monday 10th February 2020The importance of IT services for business cannot be overlooked. Today we are investigating how to find the best […]
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Andromeda Solutions is a local IT company, based in Middlesbrough, providing a complete range of IT Services and IT Support to Home and Business Customers in the North East.
Our Services
Top-class IT support for homes and businesses
Our customer service is second to none. Don’t just take our word for that – check out our five-star rating on Google, Facebook and Yell.com. Every business is unique, so as well as giving you support, security and connectivity, we’re eager to hear more about your specific needs.
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Statistics
98
Cases resolved in less than an hour2.6
Average call waiting time97
First-time fix rateClient Testimonials
Had a major email crisis on a Saturday which I couldn't resolve so called Andromeda Services. Their communication and pricing was clear and upfront. We had agreed a time but they rang and asked if it would be OK to come earlier. There's a first. In terms of fixing my problem(s) they were excellent.It wasn't a straightforward fix but they persevered and resolved things one step at a time. I now have fully functioning email which synchronises with other devices. I've put them in my Favourites list in case I have any IT problems in the future.read more
D M.
10:57 29 Jan 20
A very efficient, professional and courteous service. My Desktop PC became reborn in a very short time.thanks to an experts magic. Recommend them to anyone who has problems with PC's.
Ed V.
10:28 28 Jan 20
Peter Summerhill (Managing Director) arranged an appointment to visit our home address a few hours later the same day. He was very polite, a great professional approach, being proactive in resolving our pc problem, even when awaiting for software checks to be completed, giving advice and tips on pc management & use. It was very evident soon after arrival that he is extremely knowledgeable in his field. Needless to say the pc problem was eventually tracked down and rectified, within the quoted time frame. Would I recommend Peter & Andromeda Solutions.....without any hesitation whatsoever, I was well impressed...what are you waiting for....?read more
Richard P.
19:51 16 Jan 20
We would like to attribute the following virtues to Andromeda:- Innovative, on-time, creative, price sensitive, electric availability. We are a growing OEM automotive producer; our search for reliable I.T. support stopped when we set a monthly contract with Andromeda Solutions.read more
Roy C.
05:40 07 Jan 20
Fantastic service, Peter was really helpful, arrived 45 minutes after my initial call and sorted my PC which is now back to full working order after having only a black screen earlier today! A great price too! - would definitely recommend.
Jane P.
15:37 31 Dec 19
We were faced with the daunting task of decommissioning our archaic server as it’s end was looming ever closer and closer. We put it off time and time again until eventually Peter came along and seamlessly migrated us to a bright new cloud-based platform with no downtime or issues which in our industry would have been a disaster! He steered and navigated through the whole migration effortlessly and he was at the end of the phone or an email at all times to ensure a smooth transition for all our staff.read more
Kate W.
13:17 12 Dec 19
'Extremely knowledgeable and proactive, efficiently moved us to the cloud from our old legacy system with minimal disruption and no issues, always at the end of a phone or email'
Sandy R.
12:11 12 Dec 19
Peter made a good case for changing our infrastructure and incorporating OS upgrades, Server upgrades, communication systems changes (that were long overdue). The infrastructure upgrade had started, and stalled, a few years earlier because a application provider did not complete their planned upgrade. We had enquired about different aspects of each upgrade with various prospective suppliers, many gave us unrealistic, partial solutions, with costings that were often unrealistic or carried costs hidden in the initial proposals. Peter, gave us a range of proposals for the entire package we wanted, and some we did not realise we could use. His guidance stretched our expectations, he confidently promised he could deliver; given the experience we had from other prospective suppliers, I was sceptical of his assurances. “Yes, we can do that”, “No Problem”, was a common phrase he used. Peter and his team have delivered. The work carried out has been extensive and wide ranging. It has not been without a little disruption, but this was at an absolute minimum, and fixes were promptly completed, keeping us working without any disruption to our customers. All work has been carried out carefully and where required, out of business hours. Legacy and new hardware and software has thrown many challenges in the way, but nothing has wrong footed the implementation, the “can do” attitude is genuine, rare (in our experience) and valued. Work is continuing as we have added to our requirements as our confidence has grown. Peter and his team are now counted as partners rather than just suppliers.read more
tpfay Heating E.
21:52 11 Dec 19
I have used this company many times to help me with my computer. Always very friendly and professional.
Rita T.
19:21 06 Dec 19
We have worked with Andromeda Solutions on countless projects - their technical ability, project planning, communication and customer service are all fantastic. Andromeda Solutions have never failed to deliver and always exceed expectations - highly recommended.read more
Integr8ed S.
19:13 06 Dec 19
Fantastic service from Peter. We can work anywhere in the world with the great advice and service we received from him he’s always at the end Of the phone and has helped us massively in setting up a new business. Much recommended!
Lyndsay H.
22:27 03 Dec 19
When you don't know much about computers and IT like me, it is such a relief to find a great company who provides a reliable and honest service. I highly recommend Andromeda, Peter is so helpful and brilliant at providing the right solution for my business and explaining anything I don't understand.read more
Jess B.
22:43 18 Nov 19
Excellent service. Very knowledgeable and effective work. Very happy- will be using again!
Adam L.
14:56 30 Oct 19
A fantastic company and very organised. We needed assistance ASAP as our system had gone down and they responded on-line within 5 minutes and came to the property with 45 minutes. WOWEverything was backup and running within 45 minutes of Peter arriving. It does't get better than this. Thank you for all your help and support. We have them coming out to do more work for us after this great service and life saving support.read more
Mark D.
12:35 30 Oct 19
Fantastic services from Andromeda Solutions. This company is highly professional and extremely knowledgeable. Highly recommended.
Helen K.
10:14 04 Oct 19
We recently used Andromeda and the service was fantastic. Nothing was too much trouble for Peter, he quickly identified and resolved numerous issues with our IT systems.
Nathan Z.
17:34 01 Oct 19
Great work done by Andromeda. I had a complicated build that Peter easily put together. Will definitely use again.
Samyuerux A
08:30 28 Sep 19
Richard D.
11:41 11 Sep 19
Quick same day response, Very flexible - completed/resolved issue within the hour. Would Recommend
CLEAN
08:58 02 Sep 19
Peter was very helpful and responsive with our 2 home computers. For anyone who blunders through I.T. as we do, he has become indispensable!
barry C.
16:55 17 Aug 19
Peter Summerskil has been extremely helpful as well as patient to explain me the process and sort out thebissues for me . He is very pleasant and understanding with extensive IT knowledge a nd I will Thoroughly recommend him.
Kailash A.
09:59 06 Aug 19
Prompt, efficient, friendly service. Sorted issues on 2 computers quickly and went beyond what I would expect. Took pride in doing a good job, rates very reasonable given the service and expertise offered. I would recommnend this company wholeheartedly.
Val H.
14:52 01 Jul 19
Prompt and high quality service. I'd definitely recommend Peter (and by extension: Andromeda Solutions) to anyone.
Dan B.
12:51 27 Jun 19
Quick and efficient AND A NICE MAN TOO!
William E.
14:39 25 Jun 19
First class & very prompt service. My Windows 7 OS became unstable on an 7 year old desk top & it was impossible for me to determine the cause. Peter arrived within a few hours of my call & after a few checks advised that I should consider upgrading to Windows 10. The scope of work & cost was agreed & he performed the work & the problem was solved in just over an hours home visit. I have never used this type of service so was not sure what to expect but I now have no reservations about recommending Andromeda Solutions for home PC soft ware diagnosis & repair.read more
andy A.
16:14 14 Jun 19
Excellent service and fast response. I really thought I would end up having to buy a new laptop, but Peter's patience and perseverance paid off and sorted the problem out. Highly recommend.
Janet T.
17:07 12 Jun 19
Peter has provided us with sound advice, excellent technical assistance and great patience in explanations and problem solving.
william O.
10:57 05 Jun 19
Great service, exceeded expectations
Company V.
08:46 01 May 19
Great support from the guy ,no fix no fee but problem was solved in no time.very friendly Thankyou.
John C.
11:24 24 Feb 19
Excellent service. Fast response. Highly recommend.
toni G.
15:52 23 Feb 19
Would highly recommend to any business looking for a reliable IT support.Outstanding service, backed with extensive knowledge, technical ability and customer service.
RGS G.
08:15 20 Feb 19
Excellent service at very short notice. Will use again
Craig L.
08:47 04 Feb 19
Andromeda Solutions came to my home and resolved all of my computer issues. They went above and beyond to even help me with a Virgin Media problem. Highly Recommended.
Rita T.
11:13 28 Jan 19
Peter installed a server for my company giving me peace of mind that all of the company data was going to be safe after having a panic about GDPR! I am not very I.T. savvy, Peter talked me through the process from start to finish. The initial meeting was very professional, explaining the best solution for the company. When he carried out the work to install the server and set up our computer system he worked tirelessly for days around hours that suited us (just keep him topped up with black coffee! Peter stayed back to get the staff ready for the changes on an evening - nothing was a bother at all! I am looking forward to a wonderful new I.T. system and continued support service for the future - well done Peter and thank you for putting my mind at ease, professional, outstanding, caring and patient service!read more
HappyLittleSunbeams
21:28 24 Jan 19
Our business hit a security problem. Peter made a personal visit to diagnose the issue, talk through immediate steps to take and then identified longer-term changes to make. He explained things in straight forward language. As a small business, operating internationally, we couldn’t have asked for a better response. Thank you.’ Neil Chapman, WPNT CEread more
Neil C.
14:35 16 Jan 19
Came out promptly on arranging a time, checked out computer system, explained what was wrong advised on what action was needed, he did the action required, after the action was taken my computer was up and running with plenty of help on how to use the system. Remote and/or email assistance has been offered which may come in handy in the future. Efficient, friendly, helpful service would definitely recommend itread more
bruce R.
10:09 07 Jan 19
Absolutely fantastic I called Peter for help with my sons gaming pc, he came all the way to South shields and fixed the problems straight away. Would definitely recommend :)
Natalie B.
19:06 04 Jan 19
I was very impressed the service received from Peter,. He was friendly and professional and I would strongly recommend Andromeda Solutions.
Jacqui W.
14:19 30 Dec 18
I called peter, he came out very quickly. The problem was sorted out in a very short time. He gave lots of advice and eliminated many problems that I didn’t even know I had. Great service, will definitely use Peter again.
john T.
08:28 20 Dec 18
Sought required electronics, tested, delivered on time, fitted and explained usage that I was able to easily understand. Polite and courteous, A definite credit for his company. I will certainly call him again when needed.Thank you.
Jesse S.
11:14 17 Dec 18
I had a problem with my personal PC, when I spoke to Peter he came to the house within 30 minutes. He explained what was causing my problem, suggested a fix, taking me through the different steps unit it was finished. My laptop is working perfect now and much faster.I would not hesitate to use Andromeda Solutions again.read more
Allan B.
09:00 14 Dec 18
When I was having difficulties with my computer I looked on the internet for a business that offered to service my machine in my home. Andromeda Solutions was not my first choice. I looked for someone based close to my home. After several attempts to call such businesses, finding (at best) automatic replies saying leave a message and I’ll get back to you, I decided to call Andromeda. I was pleased to find someone able to answer the phone in person and tell me that an engineer would visit my home within a few hours. Andromeda’s engineer called early in the afternoon. In a friendly and courteous manner, and displaying obvious evidence of skill, knowledge and years of experience, he was able to rectify my problems with no difficulties. Moreover, in addition to fixing the problems I asked him to, he was able to offer a great deal of useful advice. I can unreservedly recommend Andromeda to anyone with computer problems. Trevor Croft.read more
Trevor C.
09:59 04 Dec 18
Peter was fantastic- he came after hours when we were having a problem and was able to get our internet up and running again and help us make a plan to get our Network fixed properly! Polite, friendly and great professional service we would definitely reccomend.read more
Charlotte O.
21:51 21 Nov 18
I was really impressed with the service I received from Peter at Andromeda. It was easy to contact him & he arrived quickly. When he was held up at a previous job he rang to let me know he'd be slightly later than he'd said. How refreshing! He is excellent at his job, very knowledgeable and understands your problems & concerns. He was very helpful. I will use Peter any time I have computer problems & can thoroughly recommend him.read more
Cynthia L.
22:06 20 Nov 18
My business has suffered with ongoing IT issues for months, others have tried and failed.Andromeda Solutions came in and resolved the lot in just an hour.
Sarah P.
18:01 02 Nov 18
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