We are now Cyber Essentials Certified!
Monday 16th November 2020As part of our ongoing commitment to cyber security, we are very pleased to announce that Andromeda Solutions are […]
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Andromeda Solutions is a local IT company, based in Middlesbrough, providing a complete range of IT Services and IT Support to Home and Business Customers in the North East.
Our Services
Top-class IT support for homes and businesses
Our customer service is second to none. Don’t just take our word for that – check out our five-star rating on Google, Facebook and Yell.com. Every business is unique, so as well as giving you support, security and connectivity, we’re eager to hear more about your specific needs.
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Users
Our
Statistics
98
Cases resolved in less than an hour2.6
Average call waiting time97
First-time fix rateClient Testimonials
After being scammed and allowing who I thought was Virgin media into my computer, Virgin was hacked and my details were stolen without them informing me, I was frantic. Thankfully Peter cleaned and secured my pc while calming me down and giving me helpful advice against this happening again. After something like this happening you feel very vulnerable and wary of everyone, Peter is calm, professional and helpful and I am very happy to recommend his company.read more
Ellie H.
17:08 27 Nov 20
I was having difficulty installing a replacement cpu water cooler and was concerned I'd be without a pc for a while having removed the old faulty cooler. I contacted Andromeda Solutions on Saturday evening and by lunch-time on Sunday I had a fully installed cooler and my pc was up and running - much to my relief. I can't fault the speed and quality of the service and the pleasant and professional attitude of Peter who carried out the workread more
Neil C.
11:19 22 Nov 20
Peter is one genuine honest and most trustworthy person to help with IT. He has the most beneficial knowledge in modern technology and is very helpful. If you struggling with today’s technology he is the guy do not think of anyone other than Andromeda IT Solutions top company. Andromeda solutions quick in responding, fast and friendly service and 100% customer care. Highly recommend. Thank you for all that you did for me will definitely recommend others and will definitely come bak myself.read more
Tab K.
15:41 19 Nov 20
Prompt, efficient, friendly service. Sorted issues on 2 computers quickly and went beyond what I would expect. Took pride in doing a good job, rates very reasonable given the service and expertise offered. I would recommend this company wholeheartedly. One year later and new computer problems. We did not hesitate to use this company again and once again, prompt, flexible and efficient service.read more
Val H.
13:10 18 Nov 20
My iPad was hacked and I was very anxious about what too do. A call to Andromeda Solution saw Peter at my home within an hour and again the next day, and all my concerns were resolved very quickly.I couldn’t recommend him and his business more highly. I will definitely use them again . Thank you so much for responding to my call for help.read more
Janice H.
12:47 11 Nov 20
When IT communication is even more important in the current Covid-19 world, I was over the moon with the speed and professional response by Peter at Andromeda Solutions. From inspecting to delivering a solution, which was fully explained, within a couple of hours I couldn't have asked for more.I'll certainly be recommending Andromeda to friends, family and business colleagues.read more
Brian H.
19:51 09 Nov 20
Got us working off SharePoint the right way, saving what could have been a disaster for us
Joseph J.
12:18 04 Nov 20
I found Andromeda very efficient, also Peter understood my situation and was very helpful, I was impressed with how long they took to sort my laptop out and I can only say a big thankyou Peter and your team, Paul Harvey, Middlesbrough
Paul H.
11:58 04 Nov 20
Top class customer service with data retrieved within hours of laptop terminally failing. A lucky find, and would not to hesitate to recommend or use for any future IT-related issues that professional assistance is required to resolve.
David N.
00:33 03 Nov 20
Not had anyone better in sixty years.
Newton W.
17:18 22 Oct 20
Like many others at the moment I'm working remotely from home. My laptop stopped working completely on the morning.Andromeda Solutions was top of the search results for local IT support companies.A quick call and Peter was round later that day, analysed the problem and had it fixed within an hour. Great service and well worth the cost to be back up and running.I would highly recommend making your first call to Andromeda Solutions should you have any IT issues.Thanks Peter!read more
Tony S.
19:51 14 Oct 20
Had some problems with one of the keys on my laptop so did a quick google search for IT repairs in my area. Andromeda was the top result so I got in touch to see if they could help, half an hour later my laptop is fixed. Great service, thank you very much.
Nicole A.
09:58 21 Sep 20
Very responsive local IT support and service. Had a serious issue with a server on Monday morning and fixed by lunchtime. Would highly recommend.
r0bby R.
07:56 16 Sep 20
My son's xbox account was hacked into. I had no success in retrieving the account. I contacted Andromeda Solutions to see if they could help. Peter Summerhill went above and beyond what was expected of him and he successfully got my sons account back. One happy boy. Totally recommended using them.read more
Lorraine B.
07:59 08 Sep 20
Excellent, prompt and friendly service. Solved my printer connection problem quickly and efficiently for all my devices. Would definitely use again and recommend to others.
Ann S.
06:37 02 Sep 20
Extremely responsive. Professional and friendly service... fixed a personal laptop issue, recovered all files and saved me the cost of a new laptop. Very highly recommended.
Mark W.
12:01 24 Aug 20
I was very pleased and impressed with the service i received from Peter Summerhill from Andromeda Solutions, He was fast and confident at what he was doing,Very pleasant chap i would definitely recommend him for any computer problems/upgrades you may have or need.read more
derek J.
21:06 20 Aug 20
An excellent and professional service ,highly recommended in all aspects from getting in touch to to picking my computer up after completing the repair A***
Lee H.
07:29 07 Aug 20
Peter R.
12:54 02 Aug 20
Pleasure dealing with peter at Andromeda, very professional /clear communications /prompt service and fairly priced would definitely recommend.
Stephen M.
05:37 01 Aug 20
very pleased to have found this company after Tearing my hair out for days, Peter sorted my problem out i was having with the printer in no time. I would highly recommend him to my freinds and Family i cant thank him enough for the help i received very efficient and reasonably priced. outstanding service . Live chat to Peter , came the same day to fix my printer, definetly would put Peter name forward to repair your printer, and PC In my eyes he is highly praised a job very well done . Thankyouread more
judith T.
14:38 21 Jul 20
Peter and his team at Andromeda Solutions have been brilliant.My business was not prepared at all for remote working - now we have a state of the art VoIP telephone system and Office 365 with OneDrive and Sharepoint for remote file and data access.The whole transformational project has been delivered efficiently and without issue.Any business looking to modernise their IT should not hesitate to contact Andromeda Solutions.read more
Jonathan T.
06:18 14 Jul 20
Outstanding service, cannot speak highly enough. My home office system crashed on Monday night. Live chat to Peter at 10 pm and he was round the next day at 7.45 am. I was back up and running the next morning with new system and everything saved and backed up. All for superb price. Highly recommend.read more
Michael F.
08:23 10 Jul 20
A problem that definitely led me to a exhausting frustration of no installer no cryptographic on windows xp so needed to upgrade and make the jump from xp to windows 10 in my view a impossible situation, but with Peter's assistance and know-how all done in a afternoon and with a very dated but much loved tower mesh gamer rig, Andromeda Solutions are the tech people to search when you tire of head scratching give Peter a ring to solve the problem.read more
James B
11:21 07 Jul 20
Same day fast and efficient service from Peter after being recommended by a friend on' Nextdoor, Eaglescliffe.' Pleasant and friendly. Mind boggling what he can do with a computer, but I still ended up needing a new one! However, he set up the new one and transferred data promptly.read more
Janet S.
13:18 26 Jun 20
first class service, had a look Friday, job done Monday. Upgraded our home wifi setup to allow better homeworking with 3 kids.... very knowledgeable and friendly. highly recommend
joe F.
12:34 04 May 20
Great service received from the team at Andromeda Solutions, Highly professional and fantastic technical knowledge.Would highly recommend!Thank you
Karla E.
15:30 15 Mar 20
Very very prompt and professional service provided - called Peter of Andromeda Solutions at 9:05 am and by 10:50 am (same day), my HP Printer (Officejet Pro 8620) was back up and fully operational. I as a small businesman really really appreciate the prompt and competitive service provided by Andromeda Solutions.Peter - Thank you very much.Mr Jagpal,IBL&PD,Landlords.read more
Manjinder J.
19:01 13 Mar 20
1st class service. Quick response top man very good at what he does.
Murphy's P.
15:23 13 Mar 20
Spot on service thanks again I appreciate your help will definitely be using again.
murphy S.
15:20 13 Mar 20
Very pleased with the service received from Andromeda. Peter is very knowledgable and very pleasant to deal with. Prompt service and very efficient. Highly commend.
LASE C.
11:12 06 Mar 20
Great service. Peter came to our office, was very professional and very thorough. He ensured he explained everything so that we understood. Fully recommend Peter and Andromeda.
Chris B.
08:59 06 Mar 20
Quality and prompt service. Every aspect is detailed perfectly to give you a full understanding of what is going on and what to do moving forward. I cannot recommend them enough.
Martyn K.
00:20 05 Mar 20
The guys here are No1 and strive for perfection before completing their work. Would highly recommend to anyone needing a computer updating or any software / hardware help needed. Will return without hesitation if needed. Many thanks gents.
Lee T.
19:30 03 Mar 20
Great service that have just taken over from my previous IT company and they are very prompt and problems are solved almost immediately great people.
John K.
10:40 28 Feb 20
Peter came out on a wet winter evening to repair my desktop which had crashed (my fault) and I needed to access urgently to obtain some documents. It was fascinating to watch how the repair was undertaken and all my files were saved. The PC was put into good order and is now running perfectly. A thoroughly professional repair by a company which deals with major clients and installations and yet enjoys helping home users like myself. At a reasonable cost too. Many thanks.read more
Tom B.
17:46 22 Feb 20
Had a major email crisis on a Saturday which I couldn't resolve so called Andromeda Services. Their communication and pricing was clear and upfront. We had agreed a time but they rang and asked if it would be OK to come earlier. There's a first. In terms of fixing my problem(s) they were excellent.It wasn't a straightforward fix but they persevered and resolved things one step at a time. I now have fully functioning email which synchronises with other devices. I've put them in my Favourites list in case I have any IT problems in the future.read more
D M.
10:57 29 Jan 20
A very efficient, professional and courteous service. My Desktop PC became reborn in a very short time.thanks to an experts magic. Recommend them to anyone who has problems with PC's.
Ed V.
10:28 28 Jan 20
Peter Summerhill (Managing Director) arranged an appointment to visit our home address a few hours later the same day. He was very polite, a great professional approach, being proactive in resolving our pc problem, even when awaiting for software checks to be completed, giving advice and tips on pc management & use. It was very evident soon after arrival that he is extremely knowledgeable in his field. Needless to say the pc problem was eventually tracked down and rectified, within the quoted time frame. Would I recommend Peter & Andromeda Solutions.....without any hesitation whatsoever, I was well impressed...what are you waiting for....?read more
Richard P.
19:51 16 Jan 20
We would like to attribute the following virtues to Andromeda:- Innovative, on-time, creative, price sensitive, electric availability. We are a growing OEM automotive producer; our search for reliable I.T. support stopped when we set a monthly contract with Andromeda Solutions.read more
Roy C.
05:40 07 Jan 20
Fantastic service, Peter was really helpful, arrived 45 minutes after my initial call and sorted my PC which is now back to full working order after having only a black screen earlier today! A great price too! - would definitely recommend.
Jane P.
15:37 31 Dec 19
We were faced with the daunting task of decommissioning our archaic server as it’s end was looming ever closer and closer. We put it off time and time again until eventually Peter came along and seamlessly migrated us to a bright new cloud-based platform with no downtime or issues which in our industry would have been a disaster! He steered and navigated through the whole migration effortlessly and he was at the end of the phone or an email at all times to ensure a smooth transition for all our staff.read more
Kate W.
13:17 12 Dec 19
'Extremely knowledgeable and proactive, efficiently moved us to the cloud from our old legacy system with minimal disruption and no issues, always at the end of a phone or email'
Sandy R.
12:11 12 Dec 19
Peter made a good case for changing our infrastructure and incorporating OS upgrades, Server upgrades, communication systems changes (that were long overdue).The infrastructure upgrade had started, and stalled, a few years earlier because a application provider did not complete their planned upgrade.We had enquired about different aspects of each upgrade with various prospective suppliers, many gave us unrealistic, partial solutions, with costings that were often unrealistic or carried costs hidden in the initial proposals.Peter, gave us a range of proposals for the entire package we wanted, and some we did not realise we could use. His guidance stretched our expectations, he confidently promised he could deliver; given the experience we had from other prospective suppliers, I was sceptical of his assurances. “Yes, we can do that”, “No Problem”, was a common phrase he used.Peter and his team have delivered. The work carried out has been extensive and wide ranging. It has not been without a little disruption, but this was at an absolute minimum, and fixes were promptly completed, keeping us working without any disruption to our customers. All work has been carried out carefully and where required, out of business hours.Legacy and new hardware and software has thrown many challenges in the way, but nothing has wrong footed the implementation, the “can do” attitude is genuine, rare (in our experience) and valued.Work is continuing as we have added to our requirements as our confidence has grown. Peter and his team are now counted as partners rather than just suppliers.read more
tpfay Heating E.
21:52 11 Dec 19
I have used this company many times to help me with my computer. Always very friendly and professional.
Rita T.
19:21 06 Dec 19
We have worked with Andromeda Solutions on countless projects - their technical ability, project planning, communication and customer service are all fantastic. Andromeda Solutions have never failed to deliver and always exceed expectations - highly recommended.read more
Integr8ed S.
19:13 06 Dec 19
Fantastic service from Peter. We can work anywhere in the world with the great advice and service we received from him he’s always at the end Of the phone and has helped us massively in setting up a new business. Much recommended!
Lyndsay
22:27 03 Dec 19
When you don't know much about computers and IT like me, it is such a relief to find a great company who provides a reliable and honest service. I highly recommend Andromeda, Peter is so helpful and brilliant at providing the right solution for my business and explaining anything I don't understand.read more
Jess B.
22:43 18 Nov 19
Excellent service. Very knowledgeable and effective work. Very happy- will be using again!
Adam L.
14:56 30 Oct 19
A fantastic company and very organised.We needed assistance ASAP as our system had gone down and they responded on-line within 5 minutes and came to the property with 45 minutes. WOWEverything was backup and running within 45 minutes of Peter arriving.It does't get better than this.Thank you for all your help and support.We have them coming out to do more work for us after this great service and life saving support.read more
Mark D.
12:35 30 Oct 19
Fantastic services from Andromeda Solutions. This company is highly professional and extremely knowledgeable. Highly recommended.
Helen K.
10:14 04 Oct 19
We recently used Andromeda and the service was fantastic. Nothing was too much trouble for Peter, he quickly identified and resolved numerous issues with our IT systems.
Nathan Z.
17:34 01 Oct 19
Great work done by Andromeda.I had a complicated build that Peter easily put together.Will definitely use again.
Samyuerux A
08:30 28 Sep 19
Richard D.
11:41 11 Sep 19
Quick same day response, Very flexible - completed/resolved issue within the hour. Would Recommend
CLEAN
08:58 02 Sep 19
Peter was very helpful and responsive with our 2 home computers. For anyone who blunders through I.T. as we do, he has become indispensable!
barry C.
16:55 17 Aug 19
Peter Summerskil has been extremely helpful as well as patient to explain me the process and sort out thebissues for me . He is very pleasant and understanding with extensive IT knowledge a nd I will Thoroughly recommend him.
Kailash A.
09:59 06 Aug 19
Prompt and high quality service. I'd definitely recommend Peter (and by extension: Andromeda Solutions) to anyone.
Dan B.
12:51 27 Jun 19
Quick and efficient AND A NICE MAN TOO!
William E.
14:39 25 Jun 19
First class & very prompt service. My Windows 7 OS became unstable on an 7 year old desk top & it was impossible for me to determine the cause. Peter arrived within a few hours of my call & after a few checks advised that I should consider upgrading to Windows 10. The scope of work & cost was agreed & he performed the work & the problem was solved in just over an hours home visit. I have never used this type of service so was not sure what to expect but I now have no reservations about recommending Andromeda Solutions for home PC soft ware diagnosis & repair.read more
andy A.
16:14 14 Jun 19
Excellent service and fast response. I really thought I would end up having to buy a new laptop, but Peter's patience and perseverance paid off and sorted the problem out. Highly recommend.
Janet T.
17:07 12 Jun 19
Peter has provided us with sound advice, excellent technical assistance and great patience in explanations and problem solving.
william O.
10:57 05 Jun 19
Great service, exceeded expectations
Company V.
08:46 01 May 19
Great support from the guy ,no fix no fee but problem was solved in no time.very friendly Thankyou.
John C.
11:24 24 Feb 19
Excellent service. Fast response. Highly recommend.
toni G.
15:52 23 Feb 19
Would highly recommend to any business looking for a reliable IT support.Outstanding service, backed with extensive knowledge, technical ability and customer service.
RGS G.
08:15 20 Feb 19
Excellent service at very short notice. Will use again
Craig L.
08:47 04 Feb 19
Andromeda Solutions came to my home and resolved all of my computer issues. They went above and beyond to even help me with a Virgin Media problem. Highly Recommended.
Rita T.
11:13 28 Jan 19
Peter installed a server for my company giving me peace of mind that all of the company data was going to be safe after having a panic about GDPR! I am not very I.T. savvy, Peter talked me through the process from start to finish. The initial meeting was very professional, explaining the best solution for the company. When he carried out the work to install the server and set up our computer system he worked tirelessly for days around hours that suited us (just keep him topped up with black coffee! Peter stayed back to get the staff ready for the changes on an evening - nothing was a bother at all! I am looking forward to a wonderful new I.T. system and continued support service for the future - well done Peter and thank you for putting my mind at ease, professional, outstanding, caring and patient service!read more
HappyLittleSunbeams
21:28 24 Jan 19
Our business hit a security problem. Peter made a personal visit to diagnose the issue, talk through immediate steps to take and then identified longer-term changes to make. He explained things in straight forward language. As a small business, operating internationally, we couldn’t have asked for a better response. Thank you.’ Neil Chapman, WPNT CEread more
Neil C.
14:35 16 Jan 19
Came out promptly on arranging a time, checked out computer system, explained what was wrong advised on what action was needed, he did the action required, after the action was taken my computer was up and running with plenty of help on how to use the system. Remote and/or email assistance has been offered which may come in handy in the future.Efficient, friendly, helpful service would definitely recommend itread more
bruce R.
10:09 07 Jan 19
Absolutely fantastic I called Peter for help with my sons gaming pc, he came all the way to South shields and fixed the problems straight away. Would definitely recommend :)
Natalie B.
19:06 04 Jan 19
I was very impressed the service received from Peter,. He was friendly and professional and I would strongly recommend Andromeda Solutions.
Jacqui W.
14:19 30 Dec 18
I called peter, he came out very quickly. The problem was sorted out in a very short time. He gave lots of advice and eliminated many problems that I didn’t even know I had. Great service, will definitely use Peter again.
john T.
08:28 20 Dec 18
Sought required electronics, tested, delivered on time, fitted and explained usage that I was able to easily understand. Polite and courteous, A definite credit for his company.I will certainly call him again when needed.Thank you.
Jesse S.
11:14 17 Dec 18
I had a problem with my personal PC, when I spoke to Peter he came to the house within 30 minutes. He explained what was causing my problem, suggested a fix, taking me through the different steps unit it was finished. My laptop is working perfect now and much faster.I would not hesitate to use Andromeda Solutions again.read more
Allan B.
09:00 14 Dec 18
When I was having difficulties with my computer I looked on the internet for a business that offered to service my machine in my home. Andromeda Solutions was not my first choice. I looked for someone based close to my home. After several attempts to call such businesses, finding (at best) automatic replies saying leave a message and I’ll get back to you, I decided to call Andromeda. I was pleased to find someone able to answer the phone in person and tell me that an engineer would visit my home within a few hours. Andromeda’s engineer called early in the afternoon. In a friendly and courteous manner, and displaying obvious evidence of skill, knowledge and years of experience, he was able to rectify my problems with no difficulties. Moreover, in addition to fixing the problems I asked him to, he was able to offer a great deal of useful advice. I can unreservedly recommend Andromeda to anyone with computer problems.Trevor Croft.read more
Trevor C.
09:59 04 Dec 18
Peter was fantastic- he came after hours when we were having a problem and was able to get our internet up and running again and help us make a plan to get our Network fixed properly! Polite, friendly and great professional service we would definitely reccomend.read more
Charlotte O.
21:51 21 Nov 18
I was really impressed with the service I received from Peter at Andromeda. It was easy to contact him & he arrived quickly. When he was held up at a previous job he rang to let me know he'd be slightly later than he'd said. How refreshing! He is excellent at his job, very knowledgeable and understands your problems & concerns. He was very helpful. I will use Peter any time I have computer problems & can thoroughly recommend him.read more
Cynthia L.
22:06 20 Nov 18
My business has suffered with ongoing IT issues for months, others have tried and failed.Andromeda Solutions came in and resolved the lot in just an hour.
Sarah P.
18:01 02 Nov 18
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