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Here at Andromeda Solutions, exciting changes are afoot! After having a successful time building our IT services and support business over a period of several years, we are now expanding our operation’s headquarters, and moving into a larger space.

An Exciting New Era for Local IT Company – Andromeda Solutions

Whilst Andromeda IT Solutions remains in the Queensway Business Centre, our upcoming move sees us taking on a much larger space. This change reflects the growing success of our company, which has gone from strength to strength over the last few years. 

Indeed, Andromeda Solutions has won many prestigious awards, recognising our skilled technical support IT team for the superb service they deliver to both our business and domestic customers. Already this year, Andromeda has added to its trophy cabinet, by winning the coveted “Best IT Support Services Provider 2022 – Middlesbrough” title in the 2022 Global Excellence Awards, “Best IT Company Of The Year 2022 -UK” in the EMG Publishing awards, in addition to nods at the Prestige Awards and Northern Enterprise Awards. 

Find An Award-Winning IT Support Engineer At Queensway

The Queensway Business Centre is the ideal location for our growing IT solutions company. It’s a modern, purpose-built complex that combines offices, workshops, and light industrial premises, making it the perfect place for Andromeda to carry out all of our award-winning IT support activities. As well as providing a range of IT solutions (such as cloud services, VOIP telephony, networking and cyber security), we also carry out customer PC repairs and health checks. 

And we’re easy to find if you ever need to visit us, as the Queensway Business Centre is conveniently located just off the A66 and A171 in Middlesbrough, and can be accessed from the Queensway bus stop in under three minutes’ walk. Rail passengers can find the South Bank Railway station just under 1.5 miles away. 

Discover The Andromeda IT Difference

Andromeda Solutions stands out from the competition thanks to our unique approach to IT services. We take a corporate approach to SME IT needs, which means that we deliver an effective, cost-efficient IT solution that adheres to the industry standards of best practice. Furthermore, we pride ourselves on giving a clear, transparent service that’s totally free of confusing jargon. 

When you call Andromeda IT Solutions, you will be put straight through to an IT support engineer, rather than having to waste time dealing with a call handler. And with options for appointments at your home or workplace, and at times that suit you, our service is as flexible as you need. So, if you need IT support in Middlesbrough or the surrounding areas, please give Andromeda a call.

We are living in a time of unprecedented levels of cyber threats, and any wise organisation will be making it a priority to scrutinise their current security protocols. After all, with recent high profile cyber-attacks targeting everything from local councils and educational establishments, through to large utilities providers, no organisation can afford to remain complacent.

Fortunately, there are many great ways in which you can make your organisation more secure, and, even better, you don’t need to be a tech genius to implement them. Simply upgrading to the Microsoft 365 suite for your company can provide valuable cyber security tools, including the ability to enable multi factor authentication.

What Is Multi Factor Authentication?

A popular security buzzword, multi factor authentication is a means of providing access to your systems that requires more than one method of identification or verification. Such methods usually fall under three categories (“something you know”, “something you have”, or “something you are”), and, in practice, this means that instead of simply entering a password in order to gain access to your company’s files and data, a user will also be asked to verify their identity by providing extra details. This can take the form of a fingerprint scan (as seen in many mobile devices), or entering a unique, one-time code sent by text message to an authorised number. In this way, your systems are far offered far greater protection than a password and username combination alone can provide.

The Benefits Of Microsoft 365 Multi Factor Authentication

When you enable Microsoft Authenticator on Office 365, you can enjoy all the security benefits that multi factor authentication can offer. This useful app is extremely quick and easy to use, and is perfectly suited to modern working life. When you or your team wish to access your work account, the first step will be to enter your username and password as normal. The next step will be to open up the Authenticator app on a smartphone and see the six-figure code which has been generated just for you. Enter this number too, and you will have successfully verified your identity and be able to access your work account. This is because your smartphone meets the criteria of “something you have”, which, coupled with the username and password log-in component (“something you know”), comprises an effective multi factor authentication process.

A Smart Move

It’s clear, then, that opting for Microsoft Authenticator with Office 365 is a straightforward and smart means of helping to protect your organisation, by providing a more rigorous and secure log in method. Alongside other cyber security measures, using this app can help to provide the valuable protection your organisation needs in today’s world.

For more information on this, please contact one of the experts at Andromeda Solutions today.

It’s official – for the third year running, Andromeda Solutions has been awarded the coveted prize of being one of Three Best Rated’s Best IT Services in Middlesbrough. This new award is yet more recognition of our company’s outstanding commitment to delivering the very highest standard of IT support to both business and domestic customers around the North-East.

A Prestigious Title

Three Best Rated was created back in 2014 with the aim of giving people a clear indicator of the best businesses in their local area. Covering a wide range of trades and services, Three Best Rated look carefully at firms providing everything from plumbing to restaurants in a number of towns and cities. They have developed stringent selection criteria which whittle down the contenders, meaning that only the finest businesses are recognised with a title.

Being named one of Three Best Rated’s Best IT Services in Middlesbrough is truly an achievement to shout about. The judging process is extremely rigorous, as Three Best Rated use a 50 Point inspection checklist, which covers every aspect of a business, from customer reviews to trust ratings, and price to trading excellence. Therefore, it’s no wonder that Andromeda Solutions are immensely proud to have been awarded this accolade for the third time, consolidating our achievement in this category in both 2020 and 2021. We have also been awarded Three Best Rated’s coveted five-star rating, another impressive honour for our team of dedicated IT experts.

The best IT services in Middlesbrough

There are plenty of reasons why Andromeda Solutions stood out to the judging panel. Not only are we Cyber Essentials Certified and registered with the ICO, but Andromeda Solutions also have the edge when it comes to delivering a superb service to our customers. When you call Andromeda, there is no intermediary or call handler to deal with: instead, you are put straight through to a senior engineer, ensuring that your solution gets started straight away.

Indeed, if your organisation is facing a business-critical tech problem, we will respond within the hour. We also offer a same-day home visiting service to domestic computer users. Our policy is to always provide a transparent, friendly service, and we pride ourselves on building long-lasting relationships with our clients.

A host of IT support services

If you are a home user wanting a computer health check, advice on which new software is right for you, virus removal or a system upgrade, then Andromeda Solutions is the ideal choice. And for business owners, our unique approach sees us take the best practices of large-scale corporate IT systems and apply them to the SME environment, reducing costly downtime and boosting efficiency.

We specialise in everything from server technology and cyber security, through to VOIP telephony and Cloud services, and can provide both one-off troubleshooting or ongoing comprehensive IT support. Why not get in touch and discover the Andromeda experience for yourself?

The awards just keep on flooding in for Middlesbrough IT support company Andromeda Solutions. Their latest accolade sees the company named as ‘IT Support Service Of The Year- North Yorkshire’ by Prestige Awards.

Recognition for excellent IT services

This new award is yet another indication that Andromeda Solutions delivers an excellent service time and time again. The Corporate Livewire North Yorkshire Prestige Awards, which have bestowed this latest honour on the firm, aims to shine a spotlight on the small and medium-sized businesses who have shown to be superior in their industry over the past year. With all the shortlisted companies requested to back up nominations with evidence of their excellent work (including evidence of great feedback from their customers, and details of previous accreditations and awards), as well as shining a light on the most impressive parts of their organisation.

It was then the task of the judges to choose their winner, basing their decision on factors such as service excellence, quality of the service provided, innovative practices, value, ethical or sustainable methods of working, as well as consistency in performance. And as the winner in the North Yorkshire division, Andromeda Solutions has clearly demonstrated that it excels in all of these areas.

A history of success

Andromeda Solutions has previously been awarded a host of other coveted business awards. The firm won Three Best Rated’s ‘Best IT Services Middlesbrough’ prize in both 2020 and 2021, as well as being granted its exclusive five-star rating, making it through a highly competitive and demanding set of judging criteria in the process. Andromeda has repeatedly proven that it provides great value IT services with the highest standards of customer experience.

The best choice for IT Support

It’s clear then that anyone who wants to enjoy the benefits of award-winning IT support in the North Yorkshire region should look no further than Andromeda Solutions. Delivering a comprehensive range of IT services and support to both home and business customers across the North East, Andromeda Solutions has the experience and expertise needed to handle any problem or project. And right now, a risk-free 30-day free trial means that there has never been a better time to discover the Andromeda experience for yourself. The offer is open to SMEs only and is subject to terms and conditions. So, what are you waiting for? Get in touch with Andromeda Solutions today.

Andromeda Solutions are delighted to be supporting the National Animal Sanctuaries Support League (NASSL) by offering free services, including IT Support. This wonderful local charity was established 30 years ago and works tirelessly to rehome abandoned and unwanted animals.

What do the National Animal Sanctuaries Support League do?

Everything NASSL do revolves around caring for animals in need, including working with local social services to take in and look after the pets of people in crisis, for example, those requiring support from women’s refuges. For the past 25 years, NASSL have been operating from premises in County Durham, however, due to the recent death of the landlord, they now find themselves with just 6 months to find a new home.

The good news is that the charity has been given the opportunity to purchase a plot of land so they can continue to carry out their amazing work and improve the lives of the animals they care for. They are currently fundraising to make up the shortfall of the purchase price.

IT Support by Andromeda Solutions

Andromeda is very happy to be supporting them in their mission and have offered free consultancy to help set up the GoFundMe page so supporters can easily pledge their donations. Andromeda have also provided work on the social media promotion for the launch, including the Facebook ad campaign, plus offered IT support and management oversight throughout the process.

All the animals cared for by NASSL are spayed/neutered, vaccinated and microchipped before being rehomed. They also offer a low-cost service for pet owners who are unable to afford these procedures, along with transport to and from the PDSA if their pet needs medical treatment and they have no means of travel.

A female cat who hasn’t been spayed, can give birth to large litters up to 4 times a year, risking both her own health and that of any unwanted kittens. Male cats, who haven’t been neutered, are likely to get into fights with other cats and spray in the home, making them difficult to keep, plus they can regularly go missing in their hunt for a female to mate with. By offering these simple procedures, the NASSL protect hundreds and thousands of animals each year.

Andromeda Solutions hope their IT services and support contribute to the continuation of NASSL and the successful purchase of the new site, so they can keep up the fantastic work they do. If you’d like to make a donation, please visit their GoFundMe page and give what you can.

We are pleased to announce that Ryan Headlam will be joining us to complete his Apprenticeship. Ryan commences his employment with Andromeda Solutions at the beginning of April 2021 and is the first apprentice to join our company.  

Ryan will be completing an Infrastructure Support Engineer Apprenticeship over the next 15 months. Ryan wants to gain industry experience whilst gaining a valuable qualification that will help him progress in his career.  

Why did we offer an Apprenticeship?

In response to the high levels of youth unemployment in the north-east, we wanted to focus on our social responsibility as a local business and provide an opportunity within our company. This is a productive and effective way for us to grow and diversify the business, and pass on our passion, knowledge, and skills to an IT expert of the future.

We worked closely with the team at Baltic Apprenticeships to find the perfect candidate. Baltic specialise in Tech and Digital Apprenticeships, so were naturally a perfect fit for us.  A huge thank you to Ben Hogg and Alice Wanless for all their help and support during this process. If any other local companies are considering taking on an apprentice, we recommend getting in contact with Baltic Apprenticeships.

Government and Tees Valley Funding

The Government are focused on supporting businesses to take on young people across all sectors of the economy through the Apprenticeship Scheme. They believe that Apprenticeships are a crucial way to develop skills, behaviours, and productivity that employers desire. The Government aim to give young people the best start in their career through excellent training and high-quality education. The Government offer incentive payments to employers who taken on new apprentices, and they fund between 95% and 100% of all training costs.

Tees Valley Combined Authority also supports the creation of Apprenticeships in the local area and offer a Tees Valley Apprenticeship Support Grant. The Grant is available for qualifying SME’s in sectors facing high demand and growth, including the digital and creative sector.

We are in full support of the Grant Schemes as they have enabled us, and many other smaller businesses, to provide opportunities to young people seeking work whilst growing our business. We are delighted to welcome Ryan to the team and wish him the best of luck on his Apprenticeship journey.