Business IT Support Buyer Guide for SMEs
Wednesday 10th June 2026Business IT support buyer guide for SMEs – learn what to compare, what to ask providers, and how to choose support that fits your risks and budget.
Read PostMulti-Award Winning Home & Business IT Solutions
Andromeda Solutions is a multi-award winning IT company, based in York, providing a complete range of IT Services and IT Support to Home and Business customers nationwide.
IMS ISO 9001:2015 & ISO 27001:2022 Certified
Expert IT Support in York
IT services in York include everything from standard support to servers, networking, security, VOIP and Cloud services. As a company we are SME focused whilst providing best practice of the corporate world. There’s no middlemen so if you encounter an issue, you’ll have direct contact with our senior engineers.
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Fast
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Professional
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Home
Users -
Business
Users
Our
Statistics
98.3
Cases resolved in < 1 hour2.1
Average call waiting time97.2
First-time fix rateCustomer
Satisfaction
99.5
Said good0.5
Weren't so sure99
Overall happinessClient Testimonials
5.0
I cannot praise Andromeda Solutions highly enough. They came to my home to repair my desktop PC. I was visited by George and Jarred who were both very knowledgeable, thorough in their work, professional, polite and respectful of my home and property. Really... nice people and a pleasure to have in your home.In the end, because of the age of my PC, it was not possible to repair it. This was discussed with me by the company who were extremely honest. To their credit, Andromeda Solutions honoured their company policy and refunded me the amount I had paid for the repair immediately and without issue. The director that I spoke to on the telephone was extremely understanding and sympathetic.I cannot recommend this company highly enough to anyone, individual or a company, seeking PC repairs of any kind. Absolutely terrific service.read more
Mr Blue S.
20:08 29 Sep 25
Fantastic service, very prompt reply and superb at finding a solution - would highly recommend.
Chris T.
20:53 04 Sep 25
Posting on behalf of the company I work for, we have used these guys for a few years now, really good service and quick to action ticket requests from the guys in our office. Our last IT company would do anything to avoid having to come to the office where as... Andromeda will come straight away, resolving the issue much more effectively.read more
Kaine L.
09:15 22 May 25
Great service provided by Ryan at Andromeda Solutions. Ryan managed to navigate the complexities within Microsoft for me. This allowed my business to function properly.
Steven J.
08:42 22 May 25
I have had the pleasure to deal with Andromeda Solitions for a few years. I can recommend them highly. They are very user friendly, understanding and efficient. They have solved many problems for me with aplomb. Keep it up guys! Well done for being you!
Fred N.
09:49 15 May 25
I have always been quite tech savvy and have tended to fix my own issues. However, this takes time (which is costly) and some issues have been beyond me. Andromeda Solutions have proven to be experts that have solved all my issues speedily and have helped my... company transition to newer and better solutions.read more
Ian P.
09:43 15 May 25
Andromeda are a key part of our business being able to perform. They can fix complex hardware issues and small things like forgotten passwords and are always just a phone call away. Their staff are friendly and patient and knowledgeable. They give you peace... of mind.read more
Claire M.
07:30 15 May 25
Always a great service from Peter and all of his staff. Thoroughly recommend Andromeda Solutions.
Dawn H.
15:23 14 May 25
Andromeda Solutions provide us with an excellent service. Any problems are dealt with immediately. We receive emails keeping us updated of any changes which are required.Peter and staff are always approachable and friendly.
Maskery & C.
13:51 14 May 25
Excellent Service! we have used Andromedia solutions for a couple of years now and they always deliver a high quality professional service to our Domiciliary care company. Would recomend Peter and the team to anyone who is thinking of using their services. We... are based in Wales and have never had any issues with the company, if any issues arise that cannot be fixed remotely one of the team always available to come to the office. Thank you all for your support you give us we now have everything in one place and our technology has never been so good!!.read more
Tracy W.
10:50 14 May 25
Andromeda were most helpful, when I called them for assistance with VPN connectivity, they sent someone out who was nearby, and they addressed my issue and were willing to offer further support if required. As a small business, it's great to know I have their... support as and when I need it.read more
Mitchell N.
10:45 14 May 25
Brilliant service. My computer corrupted and I was devastated . They came out next morning and it was fixed in an hour.Reasonably priced, quick response. Would recommend
Jennifer J.
10:33 14 May 25
We have been using Andromeda Solutions from the day they opened. Peter and his Team take care of all our IT requirements including our phone system.I would highly recommend them, their service is first class on every aspect of IT within our business.Peter... MurphyDirectorAction International Freightread more
Peter M.
10:04 14 May 25
Andromeda Solutions I couldn't be more satisfied with. Their team's dedication and expertise was outstanding. From their prompt and helpful service and their technical ability in addressing any issues that we had and always exceeded our expectations. ... Highly recommend A++++++++read more
Robbie S.
09:35 14 May 25
Our HomeCare business uses Andromeda Solutions for our IT support services. They have been absolutely fantastic, they are responsive and solve most IT problems that we have encountered. They even helped me when someone hacked my personal email. I feel that... their pricing model is competitive and our staff can always reach a colleague for support at any time. I highly recommend Andromeda.read more
Lily M.
09:30 14 May 25
Andromeda have been super in supporting me with my various IT issues and I use them as my 'go to' support option. I can throughly recommend them. Long may they continue their great work!
Ruth C.
09:28 14 May 25
Outstanding. We migrated a legacy ASP application and MySQL database to two virtual servers. Peter and the team provided exceptional support throughout the process. Without doubt the most comprehensive support I have received from a hosting company in 20... years of running the business. Great value for money too.UPDATE: Several years in and the support from Peter and the team continues to be excellent - highly recommended.read more
Simon S.
09:27 14 May 25
Amazing customer service, genuine help, and a wealth of knowledge. Certainly recommend.
Jack L.
13:18 18 Oct 24
I highly recommend Andromeda for their exceptional service and expertise. They were incredibly responsive and knowledgeable in resolving our IT issues promptly. The technician Adam was professional and explained everything clearly. Their customer service is... outstanding, making us feel valued and prioritised.read more
Kim A.
09:47 17 Jul 24
Andromeda provides us with all our 3CX licenses and Peter is super helpful with speedy turn arounds to requests and support when needed. Highly recommend.
Matthew F.
08:55 22 Jun 24
Staff are very knowledgeable and helpful.Excellent customer service.
Teesside W.
15:38 24 Jan 24
Excellent service received from Peter and Marley throughout. Extremely efficient and friendly, went above and beyond to ensure everything was done to perfection. Our new go-to for IT services
Chris B.
20:45 27 Dec 23
Great experience. Ryan was patient and professional. Thank you so much.
Kay Tee (.
14:52 10 Jun 23
very pleased to have found this company after Tearing my hair out for days, Peter sorted my problem out i was having with the printer in no time. I would highly recommend him to my friends and Family i cant thank him enough for the help i received very... efficient and reasonably priced. outstanding service . Live chat to Peter , came the same day to fix my printer, definitely would put Peter name forward to repair your printer, and PC In my eyes he is highly praised a job very well done . Thankyouread more
judith T.
11:53 24 May 23
fast, effectiveGreat customer service and very helpfulThanks Peter and Team, for bringing us into the 21st centry :)Regards GaryTradecall Recruitment
gary I.
10:49 05 May 23
Since finding Peter I wouldn't take my pc anywhere else always willing to help
JUDITH T.
07:03 24 Apr 23
Excellent service. Travelled 33 miles to collect my laptop and dropped it back when repaired!! Kept me updated every step of the way, as it was an urgent repair. Replaced my keyboard and cleaned the fans. Also checked what was causing it to slow down. I am so... grateful for such an intelligent and efficient service. Thank you so much. You are my go-to now for anything tech!!read more
Sandie C.
18:45 31 Mar 23
Excellent service from this front line IT provider!Their instructions are given in plain, easily understood, language & they carefully explain their instructions, avoiding acronyms, wherever possible.
Michael D.
11:37 25 Mar 23
Andromeda are a pleasant team to deal with, they offer fast response times and vast amounts of I.T. knowledge
Roy C.
12:09 16 Mar 23
We highly recommend Andromeda Solutions for all IT needs. As a busy dental practice it is very reassuring to know we have experienced, knowledgeable and friendly assistance on hand to help us out when needed. Andromeda have gone above and beyond to get us a... stable IT structure at the practice, many thanks to the team.read more
Toothwise H.
10:23 09 Mar 23
First class professional service. Friendly staff, fast collection repair and returned same day. I highly recommend
Allan G.
17:32 21 Feb 23
Can’t recommend Peter and his team. They’ve been out all weekend to get our system up and running. Excellent service - best thing we did was hire them!
Dahlia A.
11:43 19 Feb 23
We had major IT issues that were ongoing with our previous IT provider. We were introduced to Peter and his team and they sorted all our IT problems swiftly. Our IT is now working better than ever. So why 5 stars? Knowledgable, professional, down to earth,... dependable and exemplary levels of customer service from all the team. They are a credit to their profession.read more
stephen A.
23:31 18 Feb 23
Brilliant service and support from the gentlemen at Andromeda Solutions. Recommended to all with a computer related problem.
Louise S.
05:58 08 Feb 23
Brilliant, professional service. Made me feel really comfortable and at ease while they fixed my computer.
Louise S.
05:42 08 Feb 23
I've worked with a range of hosting providers over the last 20 years. Peter and the team at Andromeda really stand out as exceptional. Great value for money and outstanding assistance and support during the migration of a legacy ASP application and MySQL... database from another provider. Unhesitatingly recommend.read more
Simon S.
10:23 16 Jan 23
The service was excellent and very quick. I had two laptops that needed repairs. They picked up the laptops from my house, let me know what was wrong, how much the repair would cost and dropped the laptops back when they were fixed. I will be using them again... in the future and highly recommend them.read more
Ros B.
10:40 30 Nov 22
A silent, but efficient young man set up my new printer this afternoon . I was happy with competency .
Jacqueline R.
16:02 29 Nov 22
Recommend "Andromeda Solutions"I am more than satisfied with this company. After several companies said they couldn't help me with my damaged screen. Andromeda solutions were brilliant they collected my computer one day ordered screen for the next day then... returned my fixed computer the next. More than brilliant .read more
Pamela W.
17:12 27 Oct 22
Excellent, Service and Prices from Andromeda, who helped me install a full Unify System in to my house. THank you for a such a great service.
Scott M.
10:13 07 Oct 22
Brilliant service. Very quick to respond. Peter set up my home network enabling me to do exactly what I need. He also liaised with my ISP. His depth of knowledge is way above all the people I know within the IT industry - the people I know include those who... have Microsoft and RedHat certification. I cannot thank you guys enough.read more
SwissToni
18:44 06 Oct 22
Can't speak highly enough about this service. I managed to let my anti virus software lapse and got a nasty virus. Despite updating I was still having issues. I contacted Andromeda on a Sunday and was amazed to receive a response immediately. They would... have solved my issue at that time remotely but I had other things on. Instead, amazingly they solved it at 8 am the following day which only happened to be the funeral day of HRH QE2. Absolutely amazing efficient customer service. As I work from home my laptop is vital for my work. But that's not all they went on to notice a slight issue I was having with my emails and as added value solved that too. Thank you so much.read more
Helen J.
07:52 19 Sep 22
Superb knowledge from Adam. Sorted out my issue within 10 mins. Will definitely use Andromeda again.
Bridget M
10:52 14 Sep 22
Great communication, came out and quickly fixed the problem I had. Would use again.
Rebecca Murdoch (.
10:07 08 Aug 22
I know that the massive amount of 5 * reviews may seem dodgy but I can confirm they're all earned. The people here are professional and clearly know what they're doing. They were a very big help for someone like me, who's not that knowledgeable when it comes... to tech stuff. Everything was done quickly and I had everything sorted out less that 48 hours. Highly recommended.read more
Currently E.
18:13 29 Jun 22
I asked Peter from Andromeda to quote for some home networking work I wanted doing. Peter advised me against the expensive solution I thought I needed and proposed a system that met my requirements and saved me hundreds of pounds. This speaks volumes about... Andromeda’s customer focus, integrity and ethos.Ryan installed and set up the system for me. He was highly professional, friendly and a great ambassador for the firm. I encountered a technical issue a couple of days later which Ryan quickly sorted over the phone and without charge.I’ve no hesitation in recommending Andromeda based on my experiences to date.Thank you chapsread more
John C.
14:39 15 Jun 22
needed someone to set up my new computer for me and found Andromeda Solutions, my new computer is now up and running with files and photos transferred and printer attached, very professional and helpful company
Ann N.
05:20 27 May 22
I was really impressed with the efficiency and professionalism of this firm. I was kept informed and my laptop was delivered back to me promptly. Wetty
Jean R.
06:14 17 May 22
excellent quick service and advice, no pressure, delivery very quick,thanks Jake
David H.
12:32 09 May 22
Quick service, very helpful.Would 100% recommend to a friend
Callum W.
17:25 05 May 22
I cannot recommend this company too highly, I moved here very recently so looked on the internet for help found a winner., I could not get my printer to work and after two days of trying I rang Andromeda , Peter said he would come in 15 mins and in 20 mins... he had fixed the problem, I will certainly use this company in the futures.read more
sybil G.
07:15 17 Apr 22
Absolutely fantastic service, going above & beyond to get my laptop repaired in one day, even finishing it and dropping it off outside of business hours. Would highly recommend.
Alec B.
17:15 13 Apr 22
Great company to deal with, very efficient service and knowledagable in their field. Ryan was very thorough and professional. highly recommended.
Robin W.
09:21 07 Apr 22
My cpu sparked and caused my computer to stop working, wouldn’t start at all. Within an hour of getting it they have replaced the power supply, within a day figured out that the motherboard had a problem and repaired it. My computer was up and running within... 24 hours of them receiving it. Very quick and reliable.read more
Morgan B.
10:55 04 Mar 22
Fantastic service, within half an hour he arrived, Fixed my problems very quickly, very enthusiastic and helpful. I can recommend them for any problem you have very highly.
Julian M.
17:56 24 Feb 22
We have been working with Peter and his excellent team for just over 3 years, for our general tech setup, system and hardware upgrades, or for when things simply go wrong for no apparent reason. On a recent Friday afternoon, our ISP took down all of our... servers, effectively shutting down our business before an important trading weekend. After a brief call, Peter had left his desk, and within 40 minutes was in our back office working on a solution. Within 90 minutes we had a long overdue server upgrade fully operational, with all of our systems back online. As a small start up business, we don't have the resource for an internal IT department or specialist. However Peter and his team provide a turnkey bespoke solution that far exceeds anything we could ever establish in-house, for a fraction of the cost. Highly recommended.read more
Rich S.
20:09 29 Jan 22
Excellent service from Peter Summerhill. Called early hours and he was very quick to respond, informative and dealt with the issue perfectly. Now I know where to go for help with IT I just hope I don't need it!
Baljeet S.
09:17 18 Jan 22
Excellent work and staff very friendlyThey picked up my computer from home, fixed it and dropped it off within two days.
Kevin B.
12:07 14 Dec 21
Fantastic service! Ganoin good people that care about small businesses. Than you for giving us a peace of mind!
Asaf J.
16:50 07 Dec 21
Excellent service. Following a major paper jam, which was cleared, I changed two ink cartridges on my Officejet. It then refused to print certain colours and said it detected an error. Notified Andromeda Solutions who came the next day to a village near... Whitby and sorted the problem in under an hour most of which was spent in finding the cause. Their engineer certainly 'knew his way' round Officejet.read more
Graham P.
08:36 01 Dec 21
Prompt, friendly and professional service. My email issue was sorted out very quickly and helpful advice was given. Very pleased everything is working well and that there is a local company I can go to with any future issues.
Andrew S.
23:01 11 Nov 21
fantastic work super fast turnaround I highly recommend
Darren M.
11:38 13 Oct 21
Arrived as scheduled, quick efficient professional job
Isa C.
10:24 12 Oct 21
Amazing experience!!!! SUPER fast these guys are truly amazing at what they do I cannot recommend them enough the quality and the reliability of these guys are another level these guys love what they do and it honestly reflects in there work 5* service they... truly go above and beyond HIGHLY recommend!!!read more
shabeena K.
18:02 06 Oct 21
I received a prompt, efficient service that was good value for money,very professional!Definitely recommended and I will use them again,thanks!
Yukonbob
10:23 10 Sep 21
My PC wouldn't boot properly, the fans and lights came on but nothing more. On a Saturday! Having read reviews of repair places on Google Maps, got in touch with Andromeda, and got a reply that afternoon.Took the pc in on Monday and they were able to... diagnose the issue, then after contacting me they ordered and replaced the part. All working now.Great service from Peter and Jake, and a reasonable priceWould recommendread more
Ian R.
20:48 11 Aug 21
Fast friendly and efficient service. Slow desktop computer was running very slow. Cleaned up and upgraded hard drive fitted. Running perfectly now; would recommend.
Ian T.
07:35 24 Jul 21
I contacted this company and they were able to give me an appointment and visit the next day which was extremely helpful. I am an individual not a business that needed assistance with everyday issues with home IT. The problems were sorted there and then in a... professional, friendly, unhurried way. I would highly recommend, I have recently retired, the assistance was given in a genuine manner, no patronising and they obviously have a great skill and knowledge base.read more
Sheila H.
20:34 23 Jun 21
Having made a "schoolboy" error by downloading something from an unknown source with the result of shutting down my laptop, I was desperate for help and help ASAP. Using "Google" I contacted "Andromeda Solutions". They were on the problem within hours and... within 24 hours I had my laptop fixed and returned. The quality of speed, efficiency, Communication and professionalism was excellent. They will certainly be recommended by me.read more
Peter C.
13:41 16 Jun 21
Very quick response following our request for help.Very knowledgeable and skilled.Solved our problem and I would use them again.Certainly recommend Andromeda Solutions to others.
Linda H.
08:36 05 Jun 21
Outstanding, honest and efficient service, nothing too much trouble, so happy I have found them. very happy to help.
Simone W.
14:56 10 May 21
Had an issue with my laptop so I requested some help from Andromeda Solutions and they were in touch almost instantly, they offered to install a much better hard drive in to my laptop for a reasonable price and they even collected it and delivered it back to... me, all round fantastic service and I would recommend to anyone that doesn't know much about computers but needs a little bit of advice or help.read more
Jack T.
21:57 26 Apr 21
We had a problem with our email in Outlook on our home computer that my husband and I spent many hours trying to fix. I finally gave up and starting looking for a company that would come to the house and fix it. Andromeda Solutions not only answered their... phone but set up an appointment the next day. Peter came to our house and was a computer wiz! He figured out the problem and fixed it within 20 minutes and then proceeded to fix all of the other little things that we could never figure out. I highly recommend Peter and Andromeda Solutions!!read more
Krista Z
10:56 20 Apr 21
Great pricing, and my licenses were delivered on time (even being provided out of hours for me!)Superb service, highly recommend Peter and his team.
Steve M.
10:27 09 Apr 21
Peter responded very quickly to my message and fixed the laptop the same day. I would highly recommend this company. Speedy.Efficient and a friendly service.
Gillian J.
07:23 02 Apr 21
Peter came out to fix my laptop the same day of my initial query. Super efficient, helpful and friendly. Recommend.
Gail E.
23:21 28 Mar 21
Very efficient, quick service. Kind and friendly.Would highly recommend for any of your computing requirements, great value and professional.
Jessica M.
22:47 24 Mar 21
Great service. Peter was very helpful and fixed my sons laptop extremely quickly. He even dropped it off at our home so we didn't have to go back and pick it up. Very professional service, I would highly recommend.
Karen R.
13:44 22 Feb 21
My laptop had just passed its guarantee and the firm I bought it from did not want to know about my problems. I saw Andromeda on the web site when I put my post code in looking for repair specialist, They had good reviews so I gave them a ring. Peter... Summerhill answered and said he would normally be able to come straight away but was very busy.So we settled on a time and date to suit both of us. He rang me when he was on his way and on arrival was very friendly. He soon found the problem and also cleaned out all the sites I never use while also giving it a health check. All this in just 35 minutes and at a reasonable price. I would recommend Andromeda to anyone I do not think I have ever had such good and friendly service and I am 72 years Young.read more
Peter R.
18:37 21 Feb 21
Peter arrived this morning, explained the problem with my laptop. A new hard drive was installed and my information, software was reinstalled with his professionalism and well mannered attitude. I would and will recommend his company to everyone. The company... is second to none when it comes to IT solutions. Thank youread more
Gary M.
10:52 13 Feb 21
Very reactive (same day) and professional service, all issues solved for a reasonable price, thanks!
Colin P.
18:30 12 Feb 21
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