Tag: IT Support Middlesbrough

Andromeda wins another two awards for IT support

Posted on by Peter

Teesside IT company Andromeda Solutions are continuing to build on their incredible reputation for excellence by being honoured with two new awards. The IT services company has been recognised by the prestigious Northern Enterprise Awards, which seeks to champion the very best of businesses in the North-East region.

Two new awards

The 2021 Northern Enterprise Awards has seen Andromeda win in an impressive duo of categories, scooping the top prizes for ‘IT Company Of The Year 2021- North East’, and ‘Customer Service Excellence Award 2021’. Presented by SME News, the Northern Enterprise Awards are now in their third year, they focus on rewarding local companies who show innovation and excellence in the way that they run their business.

The Northern Enterprise Awards recognise businesses from a wide range of industries and sectors, all in the aim of showcasing that the region has plenty of exemplary companies based there. A hub for media, arts and technology enterprises, these awards give the top companies in the area the opportunity to be named the very best in their specific category.

A strong reputation for IT support in Middlesbrough

Of course, those who have already experienced the IT solutions provided by Andromeda will not be surprised to see this business named as a double category winner. The Teesside IT services company has already been honoured with a number of prestigious awards, thanks to its commitment to delivering a first class transparent, flexible service with no middlemen involved. Customers are directly put through to speak to a senior engineer straight away, ensuring that there is no delay in finding the right solution to any IT issue.

Previous awards, such as ‘IT Service Of The Year – North Yorkshire’, from Prestige Awards in 2021, and Three Best Rated’s ‘Best IT Services Middlesbrough’ in both 2020 and 2021 (alongside the gaining of a highly coveted five-star rating from the organisation) further demonstrate that for those looking for IT support in Middlesbrough, there is a clear and easy choice.

The best IT services in Teesside

With solutions tailored to both businesses and home computer users, Andromeda makes the perfect choice for anyone needing anything from PC repairs and diagnostics, through to ongoing projects and complete service management. With the commendations by the Northern Enterprise Awards, proving yet again that Andromeda is the best in the region, its reputation for excellence is continuing to grow.

Get in touch today and discover the Andromeda difference for yourself. And better yet, if you’re an SME, you can enjoy the benefits of our award-winning service risk-free when you sign up for our 30-day free trial, subject to terms and conditions.

The best IT services provider in Middlesbrough

Posted on by Peter

Andromeda Solutions is honoured to be awarded the best IT services provider in Middlesbrough 2020 – what an amazing way to end the year!

We have been awarded this incredible title by the experts at Three Best Rated. Three Best Rated complete a comprehensive 50-point inspection, ensuring they recommend trusted, reliable and professional businesses to their customers. Three Best Rated found Andromeda Solutions to be the best local IT company in our area in their inspection report, receiving top scores in areas such as responsiveness, accuracy, and standards. We are extremely thankful for the recognition and privileged to be presented with the title of best IT services provider in Middlesbrough.   

We could not have received this award without the support and loyalty from our incredible customers. Providing outstanding customer service and exceeding customer expectations is very important to us. We are humbled by the kind words left on our social media pages and very grateful for your recommendations. Thank you for taking the time to review and rate our business, we are appreciative of your honest feedback.

 What is Three Best Rated?

Three Best Rated was created in 2014 with the primary goal of identifying the top 3 local businesses in each specific field, helping their 4 million customers per month find the best organisations near them. They use a vigorous 50-point inspection to score each business, checking everything from the company’s history and ownership, to legitimate reviews and responsiveness. They check the businesses reputation, complaints, ratings, customer satisfaction, proximity, trust, cost, and overall general excellence. Three Best Rated believe that local businesses provide better services than big corporations as they know the local area and understand the needs, wants and expectations of local customers.

Here is what they have to say about Andromeda Solutions:

“Their team specialises in secure, reliable, server technology, offering comprehensive solutions to all your business needs. If there’s a business-critical problem – such as the company server going down – they’ll respond within an hour. You can track their progress online. Their well-designed networks are fast and reliable, with maximum uptime. Andromeda Solutions creates everything from a primary network using a single internet link to a complex network with 100% uptime and seamless failure. They can run checks to find out how your PC is running and diagnose any problems. At Andromeda Solutions, they offer PC health checkup for free.”

-Three Best Rated, 2020

Thank you again to all our customers, and our amazing team for continuously providing exceptional IT services in the North East.

Businesses Rely on Technology

Posted on by Peter

In a modern world, businesses rely on technology. From Australia to the UK and the South West to the North East, it’s all the same.When we began here at Andromeda Solutions, our main aim surrounded the provision of Enterprise Solutions at SME prices. We wanted to ensure our customers have the same level of products and services as the larger companies, at affordable costs.

IT Support

Our services mean you and your company have one less thing to worry about. By knowing your IT Support is safely in our hands, you’re free to do what your do best; run and grow the business. Our team work successfully and reputably across Newcastle, Durham, Middlesbrough, Stockton, Darlington, Hartlepool and the surrounding areas.

Let us Help You

Are you currently spending more and more time fixing computers?

Would like to keep up with modern technology?

Are you having the same problems repeatedly?

Are you using different companies to look after your Computers, Backups, Servers, Firewalls, Networks, Virus protection, Office 365 accounts, VoIP phone systems, Internet?

If yes to any of these questions, it’s about time to invest in the right IT Support company. Our team will provide you with everything from adhoc services to Full IT solutions.

See our reviews on Google, Yell or Facebook to see what our customers are saying.

Choosing IT Support in Middlesbrough

Posted on by Peter

The importance of IT services for business cannot be overlooked. Today we are investigating how to find the best IT Support in Middlesbrough and the surrounding areas.

Defining IT Support & Consultancy

IT support and consultancy differ and it’s important to highlight the variations. IT support covers a multitude of factors including the purchase and management of equipment, cyber security, networks, connectivity and more. A support contract means company owners and management are left to concentrate on running the business. Should any IT related issues crop up, help is a mere phone call away.

In contrast, the consultancy service provides a sounding board to discuss the right IT processes and procedures relevant to the business. This service is ideal for companies on a limited budget and with some level of IT knowledge. A consultant will listen to your thoughts and ideas before providing the best way forward and information on implementation.

What to look for in the Right Support

Your quest for the right level of IT support should always begin with an adequate level of research. Take a look at online reviews, specifically Google and Facebook. Whilst a handful of positive reviews are good, multiple testimonials evoke confidence in a supplier. Make sure each comment differs and refer to numerous services as opposed to just one. 

Reviews Look Good, What Now?

Head across to the website. Does it look professional? Is information easy to find and does it make sense? Can you easily find the contact details required to make an enquiry? These are all the questions you need to ask whilst researching.

Website Looks Professional, What Now?

Take a look at the service section. Is IT support provided in Middlesbrough or the area your business is located? Does the company cover evenings and weekends as well as 9am – 5pm? IT can encounter issues at any time of the day and it’s important you’re fully covered in case of an emergency.

Take Note of Response Times

Should you be faced with downtime or an IT related emergency you need to be confident in response times. Ideally this will be clearly stated on the website, but if not we recommend getting this in writing prior to any conversations. An emergency taking you offline and stopping a business from functioning warrants action within one hour. Less urgent problems should be fixed within a maximum of four hours. If these timescales are not feasible it’s better to look elsewhere. 

A good IT support company will provide you with only the services required. Whilst smaller companies may only need access to one off, quarterly or even yearly support, medium to large may require a monthly contract. If you’re looking for the best possible IT support in Middlesbrough, Stockton, Darlington and the North East, begin your research with Andromeda Solutions.

How We Can Help

Posted on by Peter

Pioneering the latest technology, we strive to deliver cost effective IT Support & Solutions, feature rich to our customers. Interested in learning how we can help you further? Get in touch with local experts today.

Our VOIP telephone system has just saved one customer £850 per month! That’s a huge saving and when cash flow is king in a company, every little helps!

Our specialist team covers Teesside including Stockton, Middlesbrough, Hartlepool & Darlington. We also have customers across the North East in Newcastle & Durham.