Choosing IT Support in Middlesbrough

The importance of IT services for business cannot be overlooked. Today we are investigating how to find the best IT Support in Middlesbrough and the surrounding areas.

Defining IT Support & Consultancy

IT support and consultancy differ and it’s important to highlight the variations. IT support covers a multitude of factors including the purchase and management of equipment, cyber security, networks, connectivity and more. A support contract means company owners and management are left to concentrate on running the business. Should any IT related issues crop up, help is a mere phone call away.

In contrast, the consultancy service provides a sounding board to discuss the right IT processes and procedures relevant to the business. This service is ideal for companies on a limited budget and with some level of IT knowledge. A consultant will listen to your thoughts and ideas before providing the best way forward and information on implementation.

What to look for in the Right Support

Your quest for the right level of IT support should always begin with an adequate level of research. Take a look at online reviews, specifically Google and Facebook. Whilst a handful of positive reviews are good, multiple testimonials evoke confidence in a supplier. Make sure each comment differs and refer to numerous services as opposed to just one. 

Reviews Look Good, What Now?

Head across to the website. Does it look professional? Is information easy to find and does it make sense? Can you easily find the contact details required to make an enquiry? These are all the questions you need to ask whilst researching.

Website Looks Professional, What Now?

Take a look at the service section. Is IT support provided in Middlesbrough or the area your business is located? Does the company cover evenings and weekends as well as 9am – 5pm? IT can encounter issues at any time of the day and it’s important you’re fully covered in case of an emergency.

Take Note of Response Times

Should you be faced with downtime or an IT related emergency you need to be confident in response times. Ideally this will be clearly stated on the website, but if not we recommend getting this in writing prior to any conversations. An emergency taking you offline and stopping a business from functioning warrants action within one hour. Less urgent problems should be fixed within a maximum of four hours. If these timescales are not feasible it’s better to look elsewhere. 

A good IT support company will provide you with only the services required. Whilst smaller companies may only need access to one off, quarterly or even yearly support, medium to large may require a monthly contract. If you’re looking for the best possible IT support in Middlesbrough, Stockton, Darlington and the North East, begin your research with Andromeda Solutions.

Our Team is Growing!

Andromeda Solutions welcomes James Stubbs to his new role as IT Sales Executive.

James has twenty years’ experience in the IT sector. Starting out as an IT Technician at East Durham Community College, before joining the Royal Navy as an IT, Radio and Satellite Specialist. Following his tour, James relocated to Cyprus where he ran his own IT Company.

James relocated back to the UK ten years later and took on a national role overseeing the IT services for a large chemical company.

James has sound technical background and experience in IT sales and procurement, making him a great fit for our new IT Sales Executive role and strengthening Andromeda Solutions’ growing talent pool.

Is IT Support Necessary?

Today at Andromeda Solutions we are going to look specifically at IT Support, it’s importance within business and why this service is necessary. As industry experts with many years of experience we have seen first hand what can happen to companies working without the right support in place.

What exactly is IT Support?

Covering servers, networks & connectivity, PC, laptop & tablet security, VOIP systems and more, IT Support is there to keep you safe and functioning at all times. What do you currently do if your PC freezes? Who do you turn to with a computer virus? What would the implications to your business be should you experience a data hack? These are just some of the factors to consider if you don’t currently have support.

Can’t I just ask for help from an employee who’s technically minded?

Yes! You absolutely could do this, but does that person have full knowledge IT support requires? In addition, if you’re taking an employee away from their usual tasks, productivity is likely to drop.

Can’t I just hire someone?

Yes, you absolutely could. The average cost of hiring an IT Technician to work in-house is between £25k & £30k. On top you have additional insurances to pay. Outsourcing the service is considerably less per month and year.

What are the benefits of IT Support and why is it a necessary service?

Cost Management: Keeping a hold on outgoings is imperative to every business. Cash Flow is king, even for established companies and getting this right in the first instance successfully underpins growth. IT expenses can mount quickly especially if services cease to function. Should ordering systems or a website go down, this could result in the loss of reputation for example. Outsourcing IT is either on a ‘pay as you go’ option or a monthly contract. This inevitably works out cheaper for companies.

Increased Security: Each and every piece of data your company holds is required to be fully secure. This is a necessity in terms of data protection and inline with GDPR. Do you know the steps required to ensure data is safe and can’t be accessed by an external source? We recommend leaving this to the professionals.

Efficient Disaster Recovery: A disaster could happen to any company at any time and its important to have an effective recovery strategy already in place. A professional IT support company will ensure you have relevant backups in case something should happen that results in a data loss. Without this in place a business could be in real trouble.

Professional Availability: Outsourcing the role of IT Support is becoming the norm across the UK. Just like you would pay an accountant to manage tax returns, a dedicated professional will be there as and when you need them, to answer questions and fix any issues that may arise.

Stay Updated: To avoid being hacked, software and hardware is required to be updated. Software companies continue to play a game of cat and mouse with hackers. When a safety breach is found it’s imperative to update immediately. From here, hackers begin their process again.

IT Support is a necessary service for most companies. Not only are you ensuring to keep systems and data secure, but you’re also avoiding hefty costs should anything go wrong.

Give us a Call on 01642 903 810

New Website Launch

Having been in development for the last few months as part of our ongoing investment in company image, we are proud to have recently launched the new company website. Coupled with the new branding it looks great, it’s speedy and offers our customers the best user experience.

We are over over the moon and would like to thank Inner City Digital for their hard work.

What to expect from Andromeda

Our brand new website offers both IT Business Services and Home Services. Depending on which category you fall under, you’ll find extensions of each service under the initial heading.

IT Support Services

IT Support covers a whole host of services from server technology to security, VOIP Systems, Cloud Services and so much more. With high-end experience and access to the very best products, we offer these to smaller companies in Teesside and across the North East.

Get in touch with our experts today!

How We Can Help

Pioneering the latest technology, we strive to deliver cost effective IT Support & Solutions, feature rich to our customers. Interested in learning how we can help you further? Get in touch with local experts today.

Our VOIP telephone system has just saved one customer £850 per month! That’s a huge saving and when cash flow is king in a company, every little helps!

Our specialist team covers Teesside including Stockton, Middlesbrough, Hartlepool & Darlington. We also have customers across the North East in Newcastle & Durham.