Top 5 Reasons to Pick up the Phone

In the modern world each business day is guided by a multiude of emails and text messages as a quick, viable way to communicate. With ease of use and the availability of such technologies, we sometimes forget the benefits of taking time out to pick up the phone. Today we’re investigating the ‘personal touch’ approach and how it’s made easy with the likes of VoIp services (voice over internet protocol) and 3CX.

Number 1: People like the personal touch

Picking up the phone to speak with someone requires taking time out of your day. The question to ask is ‘are your clients worth this time’? They absolutely are of course! Having a verbal conversation shows not only you have the time, but that you’re invested, attentive and able to demonstrate high levels of customer service.

Number 2: Information is relayed faster

Emails and text messages are great. Within 30 seconds, you’ve conveyed your message to the other end. How is your message perceived though? Is it necessarily in the way you meant? By the time you’re on with your next task, a response could be ready and waiting in your inbox evoking further questions. When making a phone call you’re able to relay information, take feedback and get on with the rest of your day. Quite simply, there’s no back and forth.

Number 3: Phone calls offer authority

How do you feel when receiving a letter? This traditional method of relaying information is one of authority and the same can be said for a phone call. Delivering a message with your voice is a definitive and trustworthy way of ensuring your company and clients are on the same page.

Number 4: Video calls can be cumbersome

Over the last couple of years many of us have become used to the likes of Teams and Zoom. A lot of companies continue using these as a viable way of communication where face-to-face meetings aren’t possible. That said, a video call isn’t always necessary, or comfortable! Depending on the context of a conversion, video calls can sometimes be awkward with a phone call proving the better solution.

Number 5: Cost isn’t an issue

Prior to now, landline calls were anything but cheap, especially when calling abroad. That’s no longer the case, especially with the use of VoIP. For minimum fees and minute bundles, making calls no longer has to be an expensive task.

Introducing 3CX

We’ve established the importance of picking up the phone and understand the importance of this in business. Essential to the smooth running, there’s an option we’d like to discuss for smaller companies. Ideal for micro businesses 3CX StartUP covers everything from configuration to choosing the right settings. Calls and messages come through via a web client where you can directly manage set up.

How does 3CX StartUP work?

For companies with 10 or less, the use of advanced features isn’t required.Set up is straightforward and can be completed by yourself or IT provider. Within settings, users can be added easily and begin using the system. Anyone choosing to call you via 3CX will not be charged. Users are assigned a ‘talk link’ that can be placed within an email signature and across social channels. In addition to standard phone calls, you also have the option to create video conferencing. Connecting to mobiles and landlines requires account creation with a SIP trunk provider. This is something you can do yourself or pass across to IT support.

At Andromeda Solutions we can help with 3CX, making your business run smoothly whilst you keep clients happy with telephone conversations!

Are you missing THE call?

How much big business are you missing out on because of your current phone system

  • Do you miss calls because you are away from your desk? 
  • Are you missing calls because you don’t have call waiting? 
  • Are you missing business because you don’t have call queues?
  • Are you able to direct calls to different departments?
  • Can you identify if the call is for sale, service, accounts etc.?
  • Do you have call transfer? 
  • Do you have call recording? 
  • Do you have call conferencing? 

If you’ve answered yes to any of these questions, you need to ask yourself ‘Why’?

With the right phone system, we can help to ensure you never miss an important call again. From the perfect voice mail options through to call forwarding, we have the right solution for everyone.

Give us a call @ Andromeda Solutions on 01642 903 810 and one of our team will be happy to help

keypad of a VOIP phone

How do i choose the Best VOIP provider?

Opting to break from a traditional telephone system certainly helps. Companies save money in terms of call costs.

VOIP stands for Voice Over Internet Protocol and involves the delivery of communications via the internet. This service is becoming more popular, especially in this technological age.

Today we are providing you with some helpful hints and tips on choosing the best provider by showing you specifically what to look for.

Determine Call Rates

This may seem obvious but in order to make noticeable savings on call costs you need to fully understand the offering. Upon conversing with VOIP providers make them aware of call patterns and behaviours specific to your company. It’s also helpful to mention any destinations outside the UK that are contacted on a frequent basis. Make sure you have a firm grip on the potential call costs before going ahead.

Quality is King

It may be that from the three quotes received, one is notably cheaper. Ask yourself why this is and investigate quality levels. Cheaper costs are fantastic for every company but not at the risk of poor quality when speaking with clients and potential customers. If your business happens to be rely on ‘over the phone’ customer service, optimal voice quality is an absolute must.

Ensure VOIP Provider Reliability

With an array of VOIP providers all over the UK and indeed worldwide, it’s a highly competitive marketplace. What you need to make sure they’re reliable. Are they an established company with numerous online reviews? Worst case scenario sees you taking a punt on a provider based on cost and quality and they disappear leaving you without telephone access. Do some research first.

Availability & Business Relationship

It’s important to know the availability of a VOIP provider should you need help or find there’s an issue. As business owners and managers we often experience gut feelings when speaking to different companies about required services. Trust these instincts and back them up with relevant research online. Approaching VOIP services in this way help to ensure the growth of long term business relationships.

There are a number of technical aspects to consider when beginning a VOIP journey. The right company, however, will not baffle you with these as opposed to telling you the important factors specific to your business.

So give Andromeda Solutions a call on 01642 903 810 and start saving