Andromeda wins another two awards for IT support

Teesside IT company Andromeda Solutions are continuing to build on their incredible reputation for excellence by being honoured with two new awards. The IT services company has been recognised by the prestigious Northern Enterprise Awards, which seeks to champion the very best of businesses in the North-East region.

Two new awards

The 2021 Northern Enterprise Awards has seen Andromeda win in an impressive duo of categories, scooping the top prizes for ‘IT Company Of The Year 2021- North East’, and ‘Customer Service Excellence Award 2021’. Presented by SME News, the Northern Enterprise Awards are now in their third year, they focus on rewarding local companies who show innovation and excellence in the way that they run their business.

The Northern Enterprise Awards recognise businesses from a wide range of industries and sectors, all in the aim of showcasing that the region has plenty of exemplary companies based there. A hub for media, arts and technology enterprises, these awards give the top companies in the area the opportunity to be named the very best in their specific category.

A strong reputation for IT support in Middlesbrough

Of course, those who have already experienced the IT solutions provided by Andromeda will not be surprised to see this business named as a double category winner. The Teesside IT services company has already been honoured with a number of prestigious awards, thanks to its commitment to delivering a first class transparent, flexible service with no middlemen involved. Customers are directly put through to speak to a senior engineer straight away, ensuring that there is no delay in finding the right solution to any IT issue.

Previous awards, such as ‘IT Service Of The Year – North Yorkshire’, from Prestige Awards in 2021, and Three Best Rated’s ‘Best IT Services Middlesbrough’ in both 2020 and 2021 (alongside the gaining of a highly coveted five-star rating from the organisation) further demonstrate that for those looking for IT support in Middlesbrough, there is a clear and easy choice.

The best IT services in Teesside

With solutions tailored to both businesses and home computer users, Andromeda makes the perfect choice for anyone needing anything from PC repairs and diagnostics, through to ongoing projects and complete service management. With the commendations by the Northern Enterprise Awards, proving yet again that Andromeda is the best in the region, its reputation for excellence is continuing to grow.

Get in touch today and discover the Andromeda difference for yourself. And better yet, if you’re an SME, you can enjoy the benefits of our award-winning service risk-free when you sign up for our 30-day free trial, subject to terms and conditions.

Discover award-winning IT support with a 30-day free trial

If you have a small to medium sized business, you will know all too well how essential it is to have a smooth-running IT infrastructure backing you up. And with the growing prevalence of cloud computing, VOIP and other new technologies taking a major role in running everyday operations, it’s vital to have the right IT support by your side.

Award-winning IT services

Here at Andromeda Solutions, our team of friendly IT specialists are here to help, whether you have a one-off project or are looking for an ongoing solution. We can create a bespoke package that meets your organisation’s unique needs, covering a comprehensive range of IT solutions. From servers and cyber security, through to networks and Office 365, our computer experts deliver the results you need, while following industry ITIL best practice protocols. Our service is always transparent, keeping you in the loop with clear explanations at every step. The price you’re quoted is always the price you’ll pay.

When you get in touch with Andromeda Solutions, you’ll be connected to an IT consultant straight away, so there’s no lengthy waits before we start to work on your project. We can work remotely or on-site, at a time that suits you, making our IT service one that truly prioritises our customers. It’s no wonder that we’ve been recognised by the prestigious Three Best Rated as the best IT services provider in Middlesbrough in 2021, and have a five-star rating on Google, Facebook and Yell.com.

Try our IT support for yourself – free for 30 days

Now SMEs looking for IT support in Teesside can discover the Andromeda Solutions experience free for 30 days, subject to terms and conditions. This risk-free offer is the perfect opportunity to see the difference that our unparalleled IT services can make to your IT infrastructure. We focus on tailoring the best corporate IT approaches to the specific needs of SMEs, and the glowing testimonials of our current clients show our proven track record in this area. Why not get in touch today and start discovering our range of services for yourself?

Looking For IT Support? Try Us Free For 30 Days

If you are a small to medium sized business looking for IT support in Teesside, then our team of specialists are here to help. And right now, you can enjoy the benefits of our award-winning service for free when you try us for 30 days risk free.

A wide range of IT services

Whatever your organisation needs from its IT support, our team of computer experts can deliver. We offer a comprehensive range of IT services, covering essential areas of business technology such as:

Our focus on SME businesses means that we are highly skilled at applying the finest corporate IT support practices to meet your goals of increasing efficiency and reducing downtime, all at a competitive price.

We tailor our IT services to each individual client’s requirements, so you can be assured that you will only pay for the support you need.  We pride ourselves on our transparency, with clear quotes that include an unlimited number of callouts. When we tackle a problem for you, this transparency also means that you’ll be kept informed every step of the way, without having to deal with confusing technical jargon.

Award winning IT support

Our five-star service has been recognised by the experts at Three Best Rated. Following a rigorous 50-point inspection, they named us the best IT support company in Middlesbrough. You can experience the Andromeda difference for yourself when you try us free for 30 days, this offer is open to new customers only and is subject to terms and conditions. At Andromeda, there are no intermediaries to deal with: instead, you will be put straight through to an IT consultant who will get to work on finding your SME the perfect IT solution.

The perfect choice for SMEs

This makes Andromeda Solutions the perfect match for SMEs in the Teesside area who want to ensure their IT infrastructure is fit for business. One look at our glowing client testimonials will show why our IT support is second to none, and our free 30-day trial allows you to experience our superb service for yourself, risk free. There’s never been a better time to get in touch and discover how Andromeda can provide the perfect IT support for your business.

Effectively Managing Remote Teams

The pandemic has normalised working from home, changing the way businesses operate and potentially revolutionising the way we work forever. With many businesses now adopting a remote working culture, managing remote teams has never been so important. Working from home provides many benefits, offering flexibility, cheaper operational costs, and giving employees a better home life balance. Remote working also comes with new challenges and limitations, such as lack of supervision, distractions, and possible security threats. Employee monitoring software is designed to increase productivity, improve IT security, and identify potential issues early.

Benefits of Monitoring Remote Employees

Employee monitoring software is an effective way to manage your workforce, boosting workflow and keeping your employees on track. Using employee surveillance systems allows managers to track and supervise their team’s IT usage live, or from the past. It’s a reliable way to monitor employees work computers, including search history, attendance, activities, emails, application usage and productivity levels. This information lets managers to identify which employees are performing to a high standard, and which employees are not meeting expectations, allowing them to offer support, feedback, and additional training.

Surveillance systems also increases the company’s IT security, offering both legal and employee security. Accessing employees work devices can protect your business from potential security breaches, suspicious behaviour, and insider threats, whether they are done maliciously or accidently. Employee monitoring offers employees safer working conditions, protecting them from cyber harassment, bullying and sexual harassment, and protects the business from legal issues from people accessing illegal content or conducting illicit behaviour on company property. 

Implementing Employee Monitoring Software

Our team can quickly and remotely implement reliable solutions to help you effectively manage your workforce.  Our experts will also demonstrate how to use and understand the new software remotely using Microsoft Teams, providing you with the relevant information needed to successfully monitor your team. Andromeda Solutions will be on hand to provide you with IT support and assist you with any issues or queries you have.

Contact Andromeda Solutions today on 01642 903810 to see how we can help your business effectively manage your remote employees.

The best IT services provider in Middlesbrough

Andromeda Solutions is honoured to be awarded the best IT services provider in Middlesbrough 2020 – what an amazing way to end the year!

We have been awarded this incredible title by the experts at Three Best Rated. Three Best Rated complete a comprehensive 50-point inspection, ensuring they recommend trusted, reliable and professional businesses to their customers. Three Best Rated found Andromeda Solutions to be the best local IT company in our area in their inspection report, receiving top scores in areas such as responsiveness, accuracy, and standards. We are extremely thankful for the recognition and privileged to be presented with the title of best IT services provider in Middlesbrough.   

We could not have received this award without the support and loyalty from our incredible customers. Providing outstanding customer service and exceeding customer expectations is very important to us. We are humbled by the kind words left on our social media pages and very grateful for your recommendations. Thank you for taking the time to review and rate our business, we are appreciative of your honest feedback.

 What is Three Best Rated?

Three Best Rated was created in 2014 with the primary goal of identifying the top 3 local businesses in each specific field, helping their 4 million customers per month find the best organisations near them. They use a vigorous 50-point inspection to score each business, checking everything from the company’s history and ownership, to legitimate reviews and responsiveness. They check the businesses reputation, complaints, ratings, customer satisfaction, proximity, trust, cost, and overall general excellence. Three Best Rated believe that local businesses provide better services than big corporations as they know the local area and understand the needs, wants and expectations of local customers.

Here is what they have to say about Andromeda Solutions:

“Their team specialises in secure, reliable, server technology, offering comprehensive solutions to all your business needs. If there’s a business-critical problem – such as the company server going down – they’ll respond within an hour. You can track their progress online. Their well-designed networks are fast and reliable, with maximum uptime. Andromeda Solutions creates everything from a primary network using a single internet link to a complex network with 100% uptime and seamless failure. They can run checks to find out how your PC is running and diagnose any problems. At Andromeda Solutions, they offer PC health checkup for free.”

-Three Best Rated, 2020

Thank you again to all our customers, and our amazing team for continuously providing exceptional IT services in the North East.

Businesses Rely on Technology

In a modern world, businesses rely on technology. From Australia to the UK and the South West to the North East, it’s all the same.When we began here at Andromeda Solutions, our main aim surrounded the provision of Enterprise Solutions at SME prices. We wanted to ensure our customers have the same level of products and services as the larger companies, at affordable costs.

IT Support

Our services mean you and your company have one less thing to worry about. By knowing your IT Support is safely in our hands, you’re free to do what your do best; run and grow the business. Our team work successfully and reputably across Newcastle, Durham, Middlesbrough, Stockton, Darlington, Hartlepool and the surrounding areas.

Let us Help You

Are you currently spending more and more time fixing computers?

Would like to keep up with modern technology?

Are you having the same problems repeatedly?

Are you using different companies to look after your Computers, Backups, Servers, Firewalls, Networks, Virus protection, Office 365 accounts, VoIP phone systems, Internet?

If yes to any of these questions, it’s about time to invest in the right IT Support company. Our team will provide you with everything from adhoc services to Full IT solutions.

See our reviews on Google, Yell or Facebook to see what our customers are saying.

Choosing IT Support in Middlesbrough

The importance of IT services for business cannot be overlooked. Today we are investigating how to find the best IT Support in Middlesbrough and the surrounding areas.

Defining IT Support & Consultancy

IT support and consultancy differ and it’s important to highlight the variations. IT support covers a multitude of factors including the purchase and management of equipment, cyber security, networks, connectivity and more. A support contract means company owners and management are left to concentrate on running the business. Should any IT related issues crop up, help is a mere phone call away.

In contrast, the consultancy service provides a sounding board to discuss the right IT processes and procedures relevant to the business. This service is ideal for companies on a limited budget and with some level of IT knowledge. A consultant will listen to your thoughts and ideas before providing the best way forward and information on implementation.

What to look for in the Right Support

Your quest for the right level of IT support should always begin with an adequate level of research. Take a look at online reviews, specifically Google and Facebook. Whilst a handful of positive reviews are good, multiple testimonials evoke confidence in a supplier. Make sure each comment differs and refer to numerous services as opposed to just one. 

Reviews Look Good, What Now?

Head across to the website. Does it look professional? Is information easy to find and does it make sense? Can you easily find the contact details required to make an enquiry? These are all the questions you need to ask whilst researching.

Website Looks Professional, What Now?

Take a look at the service section. Is IT support provided in Middlesbrough or the area your business is located? Does the company cover evenings and weekends as well as 9am – 5pm? IT can encounter issues at any time of the day and it’s important you’re fully covered in case of an emergency.

Take Note of Response Times

Should you be faced with downtime or an IT related emergency you need to be confident in response times. Ideally this will be clearly stated on the website, but if not we recommend getting this in writing prior to any conversations. An emergency taking you offline and stopping a business from functioning warrants action within one hour. Less urgent problems should be fixed within a maximum of four hours. If these timescales are not feasible it’s better to look elsewhere. 

A good IT support company will provide you with only the services required. Whilst smaller companies may only need access to one off, quarterly or even yearly support, medium to large may require a monthly contract. If you’re looking for the best possible IT support in Middlesbrough, Stockton, Darlington and the North East, begin your research with Andromeda Solutions.

Our Team is Growing!

Andromeda Solutions welcomes James Stubbs to his new role as IT Sales Executive.

James has twenty years’ experience in the IT sector. Starting out as an IT Technician at East Durham Community College, before joining the Royal Navy as an IT, Radio and Satellite Specialist. Following his tour, James relocated to Cyprus where he ran his own IT Company.

James relocated back to the UK ten years later and took on a national role overseeing the IT services for a large chemical company.

James has sound technical background and experience in IT sales and procurement, making him a great fit for our new IT Sales Executive role and strengthening Andromeda Solutions’ growing talent pool.

New Website Launch

Having been in development for the last few months as part of our ongoing investment in company image, we are proud to have recently launched the new company website. Coupled with the new branding it looks great, it’s speedy and offers our customers the best user experience.

We are over over the moon and would like to thank Inner City Digital for their hard work.

What to expect from Andromeda

Our brand new website offers both IT Business Services and Home Services. Depending on which category you fall under, you’ll find extensions of each service under the initial heading.

IT Support Services

IT Support covers a whole host of services from server technology to security, VOIP Systems, Cloud Services and so much more. With high-end experience and access to the very best products, we offer these to smaller companies in Teesside and across the North East.

Get in touch with our experts today!

How We Can Help

Pioneering the latest technology, we strive to deliver cost effective IT Support & Solutions, feature rich to our customers. Interested in learning how we can help you further? Get in touch with local experts today.

Our VOIP telephone system has just saved one customer £850 per month! That’s a huge saving and when cash flow is king in a company, every little helps!

Our specialist team covers Teesside including Stockton, Middlesbrough, Hartlepool & Darlington. We also have customers across the North East in Newcastle & Durham.