Discover award-winning IT support with a 30-day free trial

If you have a small to medium sized business, you will know all too well how essential it is to have a smooth-running IT infrastructure backing you up. And with the growing prevalence of cloud computing, VOIP and other new technologies taking a major role in running everyday operations, it’s vital to have the right IT support by your side.

Award-winning IT services

Here at Andromeda Solutions, our team of friendly IT specialists are here to help, whether you have a one-off project or are looking for an ongoing solution. We can create a bespoke package that meets your organisation’s unique needs, covering a comprehensive range of IT solutions. From servers and cyber security, through to networks and Office 365, our computer experts deliver the results you need, while following industry ITIL best practice protocols. Our service is always transparent, keeping you in the loop with clear explanations at every step. The price you’re quoted is always the price you’ll pay.

When you get in touch with Andromeda Solutions, you’ll be connected to an IT consultant straight away, so there’s no lengthy waits before we start to work on your project. We can work remotely or on-site, at a time that suits you, making our IT service one that truly prioritises our customers. It’s no wonder that we’ve been recognised by the prestigious Three Best Rated as the best IT services provider in Middlesbrough in 2021, and have a five-star rating on Google, Facebook and Yell.com.

Try our IT support for yourself – free for 30 days

Now SMEs looking for IT support in Teesside can discover the Andromeda Solutions experience free for 30 days, subject to terms and conditions. This risk-free offer is the perfect opportunity to see the difference that our unparalleled IT services can make to your IT infrastructure. We focus on tailoring the best corporate IT approaches to the specific needs of SMEs, and the glowing testimonials of our current clients show our proven track record in this area. Why not get in touch today and start discovering our range of services for yourself?

Effectively Managing Remote Teams

The pandemic has normalised working from home, changing the way businesses operate and potentially revolutionising the way we work forever. With many businesses now adopting a remote working culture, managing remote teams has never been so important. Working from home provides many benefits, offering flexibility, cheaper operational costs, and giving employees a better home life balance. Remote working also comes with new challenges and limitations, such as lack of supervision, distractions, and possible security threats. Employee monitoring software is designed to increase productivity, improve IT security, and identify potential issues early.

Benefits of Monitoring Remote Employees

Employee monitoring software is an effective way to manage your workforce, boosting workflow and keeping your employees on track. Using employee surveillance systems allows managers to track and supervise their team’s IT usage live, or from the past. It’s a reliable way to monitor employees work computers, including search history, attendance, activities, emails, application usage and productivity levels. This information lets managers to identify which employees are performing to a high standard, and which employees are not meeting expectations, allowing them to offer support, feedback, and additional training.

Surveillance systems also increases the company’s IT security, offering both legal and employee security. Accessing employees work devices can protect your business from potential security breaches, suspicious behaviour, and insider threats, whether they are done maliciously or accidently. Employee monitoring offers employees safer working conditions, protecting them from cyber harassment, bullying and sexual harassment, and protects the business from legal issues from people accessing illegal content or conducting illicit behaviour on company property. 

Implementing Employee Monitoring Software

Our team can quickly and remotely implement reliable solutions to help you effectively manage your workforce.  Our experts will also demonstrate how to use and understand the new software remotely using Microsoft Teams, providing you with the relevant information needed to successfully monitor your team. Andromeda Solutions will be on hand to provide you with IT support and assist you with any issues or queries you have.

Contact Andromeda Solutions today on 01642 903810 to see how we can help your business effectively manage your remote employees.

The best IT services provider in Middlesbrough

Andromeda Solutions is honoured to be awarded the best IT services provider in Middlesbrough 2020 – what an amazing way to end the year!

We have been awarded this incredible title by the experts at Three Best Rated. Three Best Rated complete a comprehensive 50-point inspection, ensuring they recommend trusted, reliable and professional businesses to their customers. Three Best Rated found Andromeda Solutions to be the best local IT company in our area in their inspection report, receiving top scores in areas such as responsiveness, accuracy, and standards. We are extremely thankful for the recognition and privileged to be presented with the title of best IT services provider in Middlesbrough.   

We could not have received this award without the support and loyalty from our incredible customers. Providing outstanding customer service and exceeding customer expectations is very important to us. We are humbled by the kind words left on our social media pages and very grateful for your recommendations. Thank you for taking the time to review and rate our business, we are appreciative of your honest feedback.

 What is Three Best Rated?

Three Best Rated was created in 2014 with the primary goal of identifying the top 3 local businesses in each specific field, helping their 4 million customers per month find the best organisations near them. They use a vigorous 50-point inspection to score each business, checking everything from the company’s history and ownership, to legitimate reviews and responsiveness. They check the businesses reputation, complaints, ratings, customer satisfaction, proximity, trust, cost, and overall general excellence. Three Best Rated believe that local businesses provide better services than big corporations as they know the local area and understand the needs, wants and expectations of local customers.

Here is what they have to say about Andromeda Solutions:

“Their team specialises in secure, reliable, server technology, offering comprehensive solutions to all your business needs. If there’s a business-critical problem – such as the company server going down – they’ll respond within an hour. You can track their progress online. Their well-designed networks are fast and reliable, with maximum uptime. Andromeda Solutions creates everything from a primary network using a single internet link to a complex network with 100% uptime and seamless failure. They can run checks to find out how your PC is running and diagnose any problems. At Andromeda Solutions, they offer PC health checkup for free.”

-Three Best Rated, 2020

Thank you again to all our customers, and our amazing team for continuously providing exceptional IT services in the North East.

Choosing IT Support in Middlesbrough

The importance of IT services for business cannot be overlooked. Today we are investigating how to find the best IT Support in Middlesbrough and the surrounding areas.

Defining IT Support & Consultancy

IT support and consultancy differ and it’s important to highlight the variations. IT support covers a multitude of factors including the purchase and management of equipment, cyber security, networks, connectivity and more. A support contract means company owners and management are left to concentrate on running the business. Should any IT related issues crop up, help is a mere phone call away.

In contrast, the consultancy service provides a sounding board to discuss the right IT processes and procedures relevant to the business. This service is ideal for companies on a limited budget and with some level of IT knowledge. A consultant will listen to your thoughts and ideas before providing the best way forward and information on implementation.

What to look for in the Right Support

Your quest for the right level of IT support should always begin with an adequate level of research. Take a look at online reviews, specifically Google and Facebook. Whilst a handful of positive reviews are good, multiple testimonials evoke confidence in a supplier. Make sure each comment differs and refer to numerous services as opposed to just one. 

Reviews Look Good, What Now?

Head across to the website. Does it look professional? Is information easy to find and does it make sense? Can you easily find the contact details required to make an enquiry? These are all the questions you need to ask whilst researching.

Website Looks Professional, What Now?

Take a look at the service section. Is IT support provided in Middlesbrough or the area your business is located? Does the company cover evenings and weekends as well as 9am – 5pm? IT can encounter issues at any time of the day and it’s important you’re fully covered in case of an emergency.

Take Note of Response Times

Should you be faced with downtime or an IT related emergency you need to be confident in response times. Ideally this will be clearly stated on the website, but if not we recommend getting this in writing prior to any conversations. An emergency taking you offline and stopping a business from functioning warrants action within one hour. Less urgent problems should be fixed within a maximum of four hours. If these timescales are not feasible it’s better to look elsewhere. 

A good IT support company will provide you with only the services required. Whilst smaller companies may only need access to one off, quarterly or even yearly support, medium to large may require a monthly contract. If you’re looking for the best possible IT support in Middlesbrough, Stockton, Darlington and the North East, begin your research with Andromeda Solutions.