Looking For IT Support? Try Us Free For 30 Days

If you are a small to medium sized business looking for IT support in Teesside, then our team of specialists are here to help. And right now, you can enjoy the benefits of our award-winning service for free when you try us for 30 days risk free.

A wide range of IT services

Whatever your organisation needs from its IT support, our team of computer experts can deliver. We offer a comprehensive range of IT services, covering essential areas of business technology such as:

Our focus on SME businesses means that we are highly skilled at applying the finest corporate IT support practices to meet your goals of increasing efficiency and reducing downtime, all at a competitive price.

We tailor our IT services to each individual client’s requirements, so you can be assured that you will only pay for the support you need.  We pride ourselves on our transparency, with clear quotes that include an unlimited number of callouts. When we tackle a problem for you, this transparency also means that you’ll be kept informed every step of the way, without having to deal with confusing technical jargon.

Award winning IT support

Our five-star service has been recognised by the experts at Three Best Rated. Following a rigorous 50-point inspection, they named us the best IT support company in Middlesbrough. You can experience the Andromeda difference for yourself when you try us free for 30 days, this offer is open to new customers only and is subject to terms and conditions. At Andromeda, there are no intermediaries to deal with: instead, you will be put straight through to an IT consultant who will get to work on finding your SME the perfect IT solution.

The perfect choice for SMEs

This makes Andromeda Solutions the perfect match for SMEs in the Teesside area who want to ensure their IT infrastructure is fit for business. One look at our glowing client testimonials will show why our IT support is second to none, and our free 30-day trial allows you to experience our superb service for yourself, risk free. There’s never been a better time to get in touch and discover how Andromeda can provide the perfect IT support for your business.

Switch up your IT support and try Andromeda Solutions free for 30 days

Any small to medium business owner will be all too aware that having a reliable IT infrastructure is essential to success. And with the growing popularity of cloud-based computing services, combined with an increased need to engage with clients and customers online, it’s never been a more important time to prioritise an effective IT support service.

The ideal solution for your IT services

For SME businesses looking for comprehensive IT support in Teesside, Andromeda Solutions is the answer. Our computer experts are able to tailor our support package to your organisation’s unique needs, covering all aspects of your IT infrastructure, from servers, networks and security, to computer repairs, cloud services and VOIP telephone systems. Our services are available as either an ongoing or one-off solution, with on-demand packages available too.

Fast and friendly IT support

Whenever you get in touch about an issue, you will be put straight through to an experienced and knowledgeable IT specialist. You can be assured that we will start to resolve your problem quickly, either remotely or on-site, at times that suit you (we can even provide support on evenings and weekends). We pride ourselves on our great communication, too, so you can expect to be kept in the loop at all times, with clear explanations every step of the way. Andromeda Solutions follows ITIL (the Information Technology Infrastructure Library) best practice protocols, so you know that your business is in safe hands.

The perfect opportunity to try us for yourself

With the chance to discover the benefits of our service free for 30 days for new customers, there has never been a better time to get in touch. This offer is open to SMEs only and is entirely risk-free, subject to terms and conditions. The testimonials from our current customers should highlight just why this is an offer not to be missed, with our IT support described as “outstanding, honest and efficient”, with “superb service”. It’s little wonder we’ve been awarded 5 stars by Google, Facebook and Yell.com. If all that wasn’t enough, we were also named the best IT services provider in Middlesbrough 2021 by Three Best Rated.

 Why not get in touch today to find out how we can provide the best IT support and services for your organisation?

Andromeda Solutions: Award Winning IT Services in Middlesbrough

It’s official: if you are looking for the very best in IT support in Middlesbrough, then Andromeda Solutions is the award-winning choice.

The Best IT Services in Middlesbrough

Andromeda Solutions has been recognised by Three Best Rated as a five-star rated IT support company, and named as the winner of the best IT support company in Middlesbrough. Any IT support company would be honoured to receive this prize, as this comes following a thorough testing by Three Best Rated, using their 50 Point Inspection criteria, making Andromeda Solutions’ ultimate success a genuine indicator of superb service.

A Rigorous Selection Process

To win this prestigious award, Andromeda Solutions were put through our paces by the 50 Point Inspection process, which Three Best Rated use to find out which IT company can truly be considered exceptional. With ratings for aspects of the business such as History, Services, Operating Hours, Website and Reviews, Three Best Rated carry out rigorous scrutiny to choose their award winners. As a result, it’s clear to see that our team here at Andromeda Solutions offers an outstanding service in every respect, gaining top inspection scores in many key areas, such as services, responsiveness and online appointments.

High Praise for Andromeda Solutions IT Company

Three Best Rated praised Andromeda Solutions, noting that we deliver a full spectrum of IT services and IT support to both home and business customers based in the North East. They also commented that Andromeda Solutions specialises in secure, reliable server technology, with well-designed networks that are fast and reliable, offering maximum uptime.

Three Best Rated was particularly impressed with our commitment to respond within an hour to business-critical problems, and the ability for clients to check up on their progress online. Three Best Rated also liked the customer service experience afforded by the free PC check-ups offered by our team, who can diagnose any issues and carry out computer repairs too.

A Great Choice for IT Services in Teesside

With this award, we believe that Andromeda Solutions stands apart from the competition in providing IT support in Middlesbrough and the North East region. Proving an increasingly popular choice for both businesses needing IT support or services and home customers wanting computer repairs or check-ups, our friendly team has the experience and expertise to solve any problem quickly.

This recognition from Three Best Rated with regards to Andromeda Solution’s work will hopefully encourage many more customers to discover how the best IT support services can help them, too.

The best IT services provider in Middlesbrough

Andromeda Solutions is honoured to be awarded the best IT services provider in Middlesbrough 2020 – what an amazing way to end the year!

We have been awarded this incredible title by the experts at Three Best Rated. Three Best Rated complete a comprehensive 50-point inspection, ensuring they recommend trusted, reliable and professional businesses to their customers. Three Best Rated found Andromeda Solutions to be the best local IT company in our area in their inspection report, receiving top scores in areas such as responsiveness, accuracy, and standards. We are extremely thankful for the recognition and privileged to be presented with the title of best IT services provider in Middlesbrough.   

We could not have received this award without the support and loyalty from our incredible customers. Providing outstanding customer service and exceeding customer expectations is very important to us. We are humbled by the kind words left on our social media pages and very grateful for your recommendations. Thank you for taking the time to review and rate our business, we are appreciative of your honest feedback.

 What is Three Best Rated?

Three Best Rated was created in 2014 with the primary goal of identifying the top 3 local businesses in each specific field, helping their 4 million customers per month find the best organisations near them. They use a vigorous 50-point inspection to score each business, checking everything from the company’s history and ownership, to legitimate reviews and responsiveness. They check the businesses reputation, complaints, ratings, customer satisfaction, proximity, trust, cost, and overall general excellence. Three Best Rated believe that local businesses provide better services than big corporations as they know the local area and understand the needs, wants and expectations of local customers.

Here is what they have to say about Andromeda Solutions:

“Their team specialises in secure, reliable, server technology, offering comprehensive solutions to all your business needs. If there’s a business-critical problem – such as the company server going down – they’ll respond within an hour. You can track their progress online. Their well-designed networks are fast and reliable, with maximum uptime. Andromeda Solutions creates everything from a primary network using a single internet link to a complex network with 100% uptime and seamless failure. They can run checks to find out how your PC is running and diagnose any problems. At Andromeda Solutions, they offer PC health checkup for free.”

-Three Best Rated, 2020

Thank you again to all our customers, and our amazing team for continuously providing exceptional IT services in the North East.

The Benefits of Microsoft Remote Desktop Services

Following the outbreak of Covid-19 and the national lockdown, many people had to change their working habits and begin working from home. For business owners, this involved solving a range of problems to keep their companies going and to support their employees – from finding them suitable equipment to investing in IT solutions to provide a productive working environment.

A survey by PwC found that CEOs believe working from home will continue into the future. Therefore, it is not hard to conclude that the companies who invested in a good work-from-home set up during Covid-19 the pandemic have invested wisely.

A Remote Desktop Service is a key IT function for businesses who need their
employees to work from home, or from other remote locations. Remote Desktop functions have often been considered “clunky” to use or tricky to configure for different devices, however this couldn’t be further from the truth.

The Desktop Service can be accessed and managed from almost any location on the planet, and from almost any device – including mobile phones and personal laptops. The log-in process is typically the same, and quickly becomes as easy as using a standard desktop computer.
Configuration is also easy. You don’t need to worry about the compatibility of the operating system on the remote device, it is just a case of logging in. If you want to switch devices, simply disconnect the old one and reconnect using the new one.

IT Security is another key feature. You can assign permissions to particular data files in the normal way, but your data is also less vulnerable to breaches, hacking or technological and device failures due to it being a Cloud-based system. Most systems come with built-in encryption.

Investing in the Microsoft Remote Desktop can save your business money. It is a reliable storage system at a fraction of the cost of a standard IT service, and IT support is included. Money saved can be invested back into the growth of your business.

Lastly, the benefits of an engaged and connected workforce cannot be overlooked. Most employees who can complete their tasks remotely rather than being confined in one location prove to be more trustworthy and motivated, and in turn more productive for your business.

Working from Home: The Benefits of the 3CX Phone System

Even before the Covid-19 pandemic it was predicted that 40% of the workforce would soon be working from home. Following the pandemic, the percentage of the population remote working has risen sharply. For businesses and employees new to working from home there was a sharp period of adjustment.

Working from home comes with some challenges – some employees are distracted by the domestic chores around their home while others find it hard to know when to log off or take a break. The technological difficulties, such as inadequate bandwidth and security concerns, are perhaps easier to tackle.

3CX is a communications solution that can cut costs while giving a boost to
employee productivity and flexibility. It combines WebRTC web conferencing, soft phones for Mac and Windows computers, and smartphone clients for iOS, Android and Windows phones. 
This software allows businesses that use a variety of telephone systems across different locations to use their existing systems under 3CX within a single unifying solution. Employees on the move can also use the system to make free telephone calls using 3CX soft phones or mobile applications.

When a face to face meeting is needed 3CX has an integrated video conferencing application which enables users to participate from home. The integrated WebRTC technology is simple to use and does not require downloads or plugins. A key feature is the ‘Video Adaptivity’ setting which allows users with lower bandwidth connections to compensate by downgrading the transmitted video quality. 

Collaborative working is also supported by whiteboard, PDF sharing and poll functions. Being able to share a PDF without everyone having to refer separately to an email maintains the flow of a meeting, while the whiteboard function allows brainstorming and a more visual presentation. The poll application is a great tool for creating engagement audience engagement and enabling feedback from those attending, which is ideal for a webinar or a sales pitch. Once the poll is closed, the organiser can immediately share the results with participants or incorporate them
into a shared document. These functions are also perfect for home learning in a university or school setting.

Pandemic or no pandemic, remote working provides companies with greater flexibility and a variety of valuable benefits.

Phone Systems

The End of ISDN – The Future is VOIP

BT recently announced a reprieve for our old-fashioned telephone lines, but not for long. Businesses can continue to buy ISDN lines until 2023, but they will still be obliged to migrate to VoIP in 2025. Up to a million households still have a landline but no internet or mobile but they too will be moved onto some form of VoIP router by 2025.

The end is definitely nigh for a telephone system that has been in use since 1876. VoIP is simply better and cheaper to operate.

How are they different?

The original Public Switched Telephone Network (PSTN) established a call by devoting a succession of circuits to the current that carried your voice from phone to phone. The ISDN services (Integrated Services Digital Networks) provided to many businesses are still dependent on the same wired telephone circuits. In contrast, VoIP (Voice Over Internet Protocol) digitises communications and routes them across the internet through an SIP (Session Initiation Protocol) trunk provider.

Why is VoIP a more cost effective solution?

A major overhead of ISDN (and singe line PSTN) is its dependence on that old wired network. Longer distance calls mean more circuits have to be devoted to the call, making them expensive. More phones need more lines that still cost money when they aren’t in use. That makes growing your operations wasteful and costly. ISDN equipment is also expensive, whereas VoIP handsets are a minor outlay.

In contrast, the internet is available (almost) everywhere, and has more than enough capacity to carry voice calls. Using the internet, the physical distance between connected parties becomes irrelevant. In fact, neither requires a fixed location – both can be roving. Additional numbers don’t need additional hardware.

Does ISDN have any advantages?

Conventional landlines carry a current independent of the electricity grid so even in a power cut you could still make a call. These days you would probably fall-back onto your mobile phone, but ISDN and landlines are also independent of the internet, so a problem with your broadband won’t cut off your phones. Despite the availability of mobiles, some businesses are reluctant to put all their eggs in one basket.

On the other hand, you can make VoIP calls using a mobile phone or laptop microphone if you need to, and you can maintain a backup broadband connection or a wifi hotspot.

The irresistible benefits of VoIP

Extending and contracting your telephone capacity is easy when you use VoIP. You can easily relocate to new premises, connect new sites and provide access to out-of-office employees. You can provide customers with cheap local calls no matter where they live. You can record and archive important calls, re-route them to other desks and merge your telephony into a unified communications system. Digital communications make it far easier to provide video-conferencing and other collaboration tools to your in-house and home-working staff.

VoIP will also make it much easier for local firms to go national – because both incoming and outgoing calls can be charged at cheap local rates.

Change is now inevitable, so if you haven’t yet made the switch you should consider it today with Andromeda Solutions.

Local IT Solutions

How to get the most from your IT services with Andromeda Solutions

You know your business relies on its computers, but how well do you know the machines? Can you fix them, restore network connections, repair corruption, defend them from hackers or, most importantly, understand the many new things they could do for you?

It is difficult for any in-house IT department to master every skill that falls under the umbrella of “information technology”. IT department development is itself restrained by the burden of daily routines. Typically, the workload of in-house IT departments is dominated by mundane chores such as website updates, OS repairs, cabling, backing up, installing patches and server administration. Few have staff to spare for creative tasks like software development, digital marketing or business transformation.

Yet nobody understands your business and its potential better than your own staff. Free your IT personnel from chronic problems and you can liberate them to help develop your enterprise. You build an agile in-house team, outsource the most specialised challenges – such as maintaining cutting-edge security, and also the most routine – including backup routines.

Choosing the best local IT services:

Establishing a strong partnership with an external service provider is always important, but never more so than in IT. If you outsource payroll, staff soon start complaining at the end of the month if their wages aren’t right, but when you outsource IT, an uncorrected error could stop your operations today. So, how can you ensure your provider understands your priorities?

Using local IT services means that you can invite them to visit and see how you work. It is often easier to convey your concerns and ambitions in a face-to-face. For the same reason, it helps to choose a local IT services provider that is neither too big nor too small for the scale of your own operations. IT companies in your own area are more likely to share your passion for success.

Preparing to outsource IT:

Before you ever dial a number or meet a rep, there are two things you should do. The first is to clearly itemise all the targets you want to achieve from your IT resources. The second is to research the companies in your area willing to provide it.

Itemising your objectives:

Your list, or lists, should include both your routine performance targets and your longer-term ideas for applying new information technologies.

Routine requirements might include reliable automated backups, easy data restoration, improved document control, effective spam filtering and rapid repair callouts. If you can set specific performance targets, all the better.

Your development objectives may include migrating to Office 365, integrating VoIP telephony into a new CRM system, developing an e-commerce shopfront, or providing collaboration tools that will enable remote outworking.

Vetting local IT services providers:

Every point you have listed now suggests a useful question to ask your prospective provider. A great IT team soon reveals its genuine interest in your business by making creative suggestions that will help you advance those plans. Even if your primary objective is to delegate laborious routines, an IT service provider happy to volunteer advice is worth its weight in gold.

Of course, check their customer service reviews, professional accreditations and contract small-print, but always remember – you are looking for an IT partner not just a utility.

IT Services Middlesbrough

Remote Working!

Following the government’s latest announcement companies must work from home, and we at Andromeda Solutions would like to help with this transition.

We can remotely deploy phone systems, setup remote working systems, VPN’s (Virtual Private Network), Cloud Packages & Unified communications packages.

All of this can be done remotely and quickly with minimal to no downtime during the transition to remote working.

This will enable you to effectively and efficiently continue to operate during these difficult times.

Andromeda Solutions are based in Middlesbrough. Working across the local area including Stockton, Hartlepool and further. Please contact us on 01642 903810, and we would be happy to advise you on the best solutions.

Remote Working - IT solutions Middlesbrough

Are you planning remote working?

Are you planning on your staff working from home?

Have you got systems in place to facilitate this?

Key Systems Include:

* Telephone System
* Email system
* File / Data access
* Application access
* Collaboration
* Laptops

Our team can facilitate successful home working in Middlesbrough, Stockton, Hartlepool and the surrounding areas of Teesside. We also cover Durham and Newcastle making us highly trusted and reputable across the North East.

If you are planning on remote working for your team, Andromeda Solutions will ensure you can facilitate this. please get in touch with one of our team. 01642 903810