Author: Peter

February Begins

Posted on by Peter

Well its February and we are off to a flying start! Another business signed up and are currently saving money on their IT Services.

How do we do it?

  • We complete a full review of your current IT Systems whilst learning & understanding your needs.
  • Andromeda ensures we stay up to date with the latest technology in order to offer the best solutions for your business.
  • Through our own efficient company, we pass on the savings onto you.
  • Our team form long lasting relationships, rather than a one-time deal.

Give us a call today and find out how we can help your business.

01642 903 810

We dont break the bank

Are you missing THE call?

Posted on by Peter

How much big business are you missing out on because of your current phone system? 

  • Do you miss calls because you are away from your desk? 
  • Are you missing calls because you don’t have call waiting? 
  • Are you missing business because you don’t have call queues?
  • Are you able to direct calls to different departments?
  • Can you identify if the call is for sale, service, accounts etc.?
  • Do you have call transfer? 
  • Do you have call recording? 
  • Do you have call conferencing? 

If you’ve answered yes to any of these questions, you need to ask yourself ‘Why’?

With the right phone system, we can help to ensure you never miss an important call again. From the perfect voice mail options through to call forwarding, we have the right solution for everyone.

Give us a call @ Andromeda Solutions on 01642 903 810 and one of our team will be happy to help

keypad of a VOIP phone

How do i choose the Best VOIP provider?

Posted on by Peter

Opting to break from a traditional telephone system certainly helps. Companies save money in terms of call costs.

VOIP stands for Voice Over Internet Protocol and involves the delivery of communications via the internet. This service is becoming more popular, especially in this technological age.

Today we are providing you with some helpful hints and tips on choosing the best provider by showing you specifically what to look for.

Determine Call Rates

This may seem obvious but in order to make noticeable savings on call costs you need to fully understand the offering. Upon conversing with VOIP providers make them aware of call patterns and behaviours specific to your company. It’s also helpful to mention any destinations outside the UK that are contacted on a frequent basis. Make sure you have a firm grip on the potential call costs before going ahead.

Quality is King

It may be that from the three quotes received, one is notably cheaper. Ask yourself why this is and investigate quality levels. Cheaper costs are fantastic for every company but not at the risk of poor quality when speaking with clients and potential customers. If your business happens to be rely on ‘over the phone’ customer service, optimal voice quality is an absolute must.

Ensure VOIP Provider Reliability

With an array of VOIP providers all over the UK and indeed worldwide, it’s a highly competitive marketplace. What you need to make sure they’re reliable. Are they an established company with numerous online reviews? Worst case scenario sees you taking a punt on a provider based on cost and quality and they disappear leaving you without telephone access. Do some research first.

Availability & Business Relationship

It’s important to know the availability of a VOIP provider should you need help or find there’s an issue. As business owners and managers we often experience gut feelings when speaking to different companies about required services. Trust these instincts and back them up with relevant research online. Approaching VOIP services in this way help to ensure the growth of long term business relationships.

There are a number of technical aspects to consider when beginning a VOIP journey. The right company, however, will not baffle you with these as opposed to telling you the important factors specific to your business.

So give Andromeda Solutions a call on 01642 903 810 and start saving

Our Team is Growing!

Posted on by Peter

Andromeda Solutions welcomes James Stubbs to his new role as IT Sales Executive.

James has twenty years’ experience in the IT sector. Starting out as an IT Technician at East Durham Community College, before joining the Royal Navy as an IT, Radio and Satellite Specialist. Following his tour, James relocated to Cyprus where he ran his own IT Company.

James relocated back to the UK ten years later and took on a national role overseeing the IT services for a large chemical company.

James has sound technical background and experience in IT sales and procurement, making him a great fit for our new IT Sales Executive role and strengthening Andromeda Solutions’ growing talent pool.

Is IT Support Necessary?

Posted on by Peter

Today at Andromeda Solutions we are going to look specifically at IT Support, it’s importance within business and why this service is necessary. As industry experts with many years of experience we have seen first hand what can happen to companies working without the right support in place.

What exactly is IT Support?

Covering servers, networks & connectivity, PC, laptop & tablet security, VOIP systems and more, IT Support is there to keep you safe and functioning at all times. What do you currently do if your PC freezes? Who do you turn to with a computer virus? What would the implications to your business be should you experience a data hack? These are just some of the factors to consider if you don’t currently have support.

Can’t I just ask for help from an employee who’s technically minded?

Yes! You absolutely could do this, but does that person have full knowledge IT support requires? In addition, if you’re taking an employee away from their usual tasks, productivity is likely to drop.

Can’t I just hire someone?

Yes, you absolutely could. The average cost of hiring an IT Technician to work in-house is between £25k & £30k. On top you have additional insurances to pay. Outsourcing the service is considerably less per month and year.

What are the benefits of IT Support and why is it a necessary service?

Cost Management: Keeping a hold on outgoings is imperative to every business. Cash Flow is king, even for established companies and getting this right in the first instance successfully underpins growth. IT expenses can mount quickly especially if services cease to function. Should ordering systems or a website go down, this could result in the loss of reputation for example. Outsourcing IT is either on a ‘pay as you go’ option or a monthly contract. This inevitably works out cheaper for companies.

Increased Security: Each and every piece of data your company holds is required to be fully secure. This is a necessity in terms of data protection and inline with GDPR. Do you know the steps required to ensure data is safe and can’t be accessed by an external source? We recommend leaving this to the professionals.

Efficient Disaster Recovery: A disaster could happen to any company at any time and its important to have an effective recovery strategy already in place. A professional IT support company will ensure you have relevant backups in case something should happen that results in a data loss. Without this in place a business could be in real trouble.

Professional Availability: Outsourcing the role of IT Support is becoming the norm across the UK. Just like you would pay an accountant to manage tax returns, a dedicated professional will be there as and when you need them, to answer questions and fix any issues that may arise.

Stay Updated: To avoid being hacked, software and hardware is required to be updated. Software companies continue to play a game of cat and mouse with hackers. When a safety breach is found it’s imperative to update immediately. From here, hackers begin their process again.

IT Support is a necessary service for most companies. Not only are you ensuring to keep systems and data secure, but you’re also avoiding hefty costs should anything go wrong.

Give us a Call on 01642 903 810

New Website Launch

Posted on by Peter

Having been in development for the last few months as part of our ongoing investment in company image, we are proud to have recently launched the new company website. Coupled with the new branding it looks great, it’s speedy and offers our customers the best user experience.

We are over over the moon and would like to thank Inner City Digital for their hard work.

What to expect from Andromeda

Our brand new website offers both IT Business Services and Home Services. Depending on which category you fall under, you’ll find extensions of each service under the initial heading.

IT Support Services

IT Support covers a whole host of services from server technology to security, VOIP Systems, Cloud Services and so much more. With high-end experience and access to the very best products, we offer these to smaller companies in Teesside and across the North East.

Get in touch with our experts today!

How We Can Help

Posted on by Peter

Pioneering the latest technology, we strive to deliver cost effective IT Support & Solutions, feature rich to our customers. Interested in learning how we can help you further? Get in touch with local experts today.

Our VOIP telephone system has just saved one customer £850 per month! That’s a huge saving and when cash flow is king in a company, every little helps!

Our specialist team covers Teesside including Stockton, Middlesbrough, Hartlepool & Darlington. We also have customers across the North East in Newcastle & Durham.

Our Team is Growing

Posted on by Peter

We are looking for an ambitious, go getter, Sales Executive. If you know anyone who is looking for an exclusive opportunity, please ask them to get in touch! Negotiable salary, flexible working, uncapped commission and if things go well the sky’s the limit. At Andromeda Solutions we are IT Support Specialists who invest in our team. We don’t do standard employment contracts and look after our team well.

We currently work across Middlesbrough, Stockton, Hartlepool, Darlington and Newcastle. If you have connections to companies in these areas and a proven sales track record, what are you waiting for?

You can find out a little more about our company via our Facebook page. We have fantastic 5* reviews across Google and these will give you a good idea on the ethics of Andromeda Solutions.

Looking forward to hearing from you!