Category: IT Support

The Many Benefits of Having Managed IT Support Services

Posted on by Peter

Modern businesses are increasingly reliant on the strength and efficiency of their IT infrastructure, with the vast majority of essential daily operations and processes now carried out digitally. Yet even as the complexity of these IT systems continues to evolve, many organisations are simply not equipped to handle the demands of this crucial business backbone.

From cloud computing to security protocols, device maintenance and repair, the smart option is to look outside your company for a specialist who can provide the managed IT support services your enterprise needs. Andromeda Solutions provide stress-free, reliable, and efficient IT support so you can take care of the day-to-day running of your business.

You Can Rely On The Experts

Here at Andromeda Solutions, we pride ourselves on delivering the highest standard of IT service management. We cover all aspects of IT, from networks and cloud migration to cyber security and VOIP telephone systems, as well as providing the essential maintenance and repairs to your computers and other equipment. When you partner with Andromeda for your IT support, you can look forward to a quick, friendly service each and every time, with your call being immediately connected to a highly trained IT consultant rather than leaving you to waste time dealing with call handlers.

An Unbeatable Experience

Our ethos is to deliver our service with complete transparency, keeping you informed at every step of the way without blinding you with senseless jargon. It’s little wonder then that we’ve been recognised as an industry leader, with many prestigious awards to our name, including “Best IT Services In Middlesbrough” from Three Best Rated.

Our services are also cost-effective: by outsourcing your IT requirements, you can not only save on the costs of a dedicated in-house tech team, but can also enjoy flexible payment packages, including pay as you go. You can even access our superb IT support for one-off projects or problems, making it the ideal solution for any scenario.

Try Our Award-Winning IT Support For Free

We offer a 30-day risk-free trial period for SMEs, which will act as the perfect introduction to the exceptional services that you can expect as an Andromeda Solutions client. We take a corporate approach and tailor it to the SME environment in order to ensure that our IT solutions are second to none, leaving you free to focus on running your business. This offer is only available to new SME customers and is subject to terms and conditions.

With Andromeda Solutions on your side, you’ll soon discover the many benefits of outsourcing IT support, whatever your business may be. Contact us today to find out more!

Multi-award winning IT support in Middlesbrough

Posted on by Peter

The verdict is most definitely in: when it comes to an all-round superb IT company, Andromeda Solutions is the name to beat. Fresh from its recent success at the 2021 Northern Enterprise Awards, Andromeda has added two more wins to its already impressive stable of plaudits.

The finest of Teesside IT services

Now in its third year, the Northern Enterprise Awards is committed to showcasing the most innovative of businesses in the region, which is a well-regarded hub for a range of industries and sectors, boasting a commendable variety that includes everything from media to technology, and manufacturing to telecommunications. This high level of competition makes Andromeda’s double win at the 2021 Awards truly a stand-out victory. In scooping the prizes for ‘IT Company Of The Year – North East’ and the ‘Customer Service Excellence Award’, this Teesside IT services company has shown that it is head and shoulders above the rest.

A history of success

Andromeda’s excellence in its business practices, including their superb level of customer service, has already been recognised by some of the top awards giving bodies. This year has seen Andromeda earn the title of ‘IT Support Service Of The Year – North Yorkshire’ in the Prestige Awards, and they have scooped the coveted title of ‘Best IT Services Middlesbrough’ in the Three Best Rated awards for two consecutive years, as well as being granted the exclusive five star rating for business excellence.

Winning these major awards has meant that Andromeda has successfully met a challenging set of judging criteria, which has scrutinised everything from responsiveness to customer queries, through to the quality of services offered and client reviews. Needless to say, Andromeda has shone in all of these areas, and more.

Choose Andromeda if you need IT support in Middlesbrough

And this success should come as little surprise to Andromeda’s many happy customers, as this multi-award winning firm has built its winning streak on a sound ethos of delivering corporate-style IT solutions to the SME market. With a strong focus on providing exemplary customer service, transparency and flexibility is at the heart of everything that Andromeda does, allowing this company to build long-term relationships with its clients, as they deliver everything from one-off problem solving through to ongoing IT management. From networks and connectivity, through to security and cloud solutions, Andromeda is committed to helping its clients succeed by keeping them at the cutting edge of technology. No wonder, then, that this multi-award-winning company is gaining more positive recognition.

Why not take advantage of their 30 day free-trial for new SME customers, subject to terms and conditions, and discover Andromeda’s multi-award winning IT service for yourself. Contact Andromeda Solutions today to find out more.

Want top-notch cyber security? Contact us today

Posted on by Peter

The importance of having good cyber security in place should never be understated. After all, you want to be able to ward off any potential threats, and not have to deal with the pesky problems that come with hacks should they arise.

Here at Andromeda Solutions, we have an ongoing commitment to our own cyber security and have recently renewed our Cyber Essentials certification. We have all the necessary measures in place to successfully protect our own business, and that of our customers.

Cyber Essentials Certification

Cyber Essentials is run by the National Cyber Security Centre and is a government-backed scheme, it helps organisations put the security controls in place to protect them from the most common cyber-attacks. For Andromeda Solutions, this certification provides us with external assurance that we have the correct and necessary measures in place to help protect us, and our clients, against potential cyber threats. Find out more on the National Cyber Security Centre website.

The benefits of cyber security

Of course, you want to do everything possible to keep your business secure at all times, and below are a few advantages of having a robust cyber security system:

  • It protects your data and systems from unauthorised access, including personal information.
  • It helps reassure customers that you are doing all you can to secure your systems against cyber-attacks.
  • You can attract new business with the promise that you are equipped with all the latest cyber security tools.
  • It can reduce the amount of downtime on your systems and website.
  • It can support your IT department to effectively prevent cyber-attacks.

With criminals finding more intuitive ways to break into and hack systems, we are always on guard. We can do everything from encrypting mobile devices, tablets, and laptops, as well as deploying a mobile device management (MDM) to make sure your business is protected at all times.

Sorting out your defences

Holding off on improving your online security could be critical for the long-term future of your business. As IT experts, we believe we are well placed to give you the best possible support both in the office, and at home. If you want to sort out defences, let us take care of everything as we know all about the best antivirus, content filtering, and encryption methods to keep hackers at bay.

If you want to beef up your security, then you will want your systems to be watertight. And of course, you will want someone to handle it who you can trust. Let Andromeda Solutions help you improve your cyber security systems today. Get in contact with us to discuss the levels of cyber security we provide.

Join the Windows 11 revolution with Andromeda Solutions

Posted on by Peter

Windows 11 has arrived with much fanfare since its recent launch. The rapid rollout is likely to see Windows 11 revolutionise workspaces up and down the country. At Andromeda Solutions, we want you to get the most out of using Windows 11. So, with that in mind, our team will happily walk you through the process of upgrading to Windows 11, and what you can expect from using this package.

Perfect time to upgrade

If you have been mulling over whether to join the Windows 11 bandwagon, well now is the perfect time to upgrade. You can do so free of charge if you are a Windows 10 user. Windows 11 is designed to provide a more streamlined performance, as there have been significant changes to the operating system, including the simplification of menus and viewing folders.

Windows 11 is highly intuitive, and we are entering a new era for PCs. Some of the changes for the Windows 11 upgrade are more skin deep than merely interface and design, but as you will see, the new features will transform your experience whether you are working from home or in an office.

Reaping the benefits of Windows 11 upgrade

Windows 10 is expected to be formally retired from October 2025, so upgrading to Windows 11 is worthwhile. At Andromeda Solutions, we are always looking for new ways to power performance and productivity. Our IT experts are on hand to help you adjust to Windows 11, and we can handle the needs of all SMEs.

To upgrade, all you need is a compatible computer – a system compatibility tool is available to check if your computer can support Windows 11. As we have seen, businesses will like the new Start menu, which if you click, will open up a variety of different apps similar to a smartphone. Businesses will be able to connect more easily with clients, and Windows 11 is a gateway to a whole new world.

If you are using Windows 11 from home, you don’t need to be the most tech-savvy person to get the hang of it. You can work seamlessly with different tools, and the redocking experience should be hassle-free. We offer a variety of services, including servers and cyber security, so you can be rest assured that we will help you make the smooth transition to Windows 11.

Try out Windows 11 today

If you are looking for IT support in Teesside, and more specifically Windows 11 upgrade help, we should be your first port of call. We have scooped up plenty of awards over the past few months, and judging by what we know about the Windows 11 upgrade, you don’t want to be left behind!

Windows 11 hasn’t experienced any teething issues, and we will be able to get you up and running on this programme in no time. Our unrivalled customer service will make using Windows 11 a breeze, so don’t hesitate to pick up the phone and get in touch today.

Andromeda Solutions: Award Winning IT Services in Middlesbrough

Posted on by Peter

It’s official: if you are looking for the very best in IT support in Middlesbrough, then Andromeda Solutions is the award-winning choice.

The Best IT Services in Middlesbrough

Andromeda Solutions has been recognised by Three Best Rated as a five-star rated IT support company, and named as the winner of the best IT support company in Middlesbrough. Any IT support company would be honoured to receive this prize, as this comes following a thorough testing by Three Best Rated, using their 50 Point Inspection criteria, making Andromeda Solutions’ ultimate success a genuine indicator of superb service.

A Rigorous Selection Process

To win this prestigious award, Andromeda Solutions were put through our paces by the 50 Point Inspection process, which Three Best Rated use to find out which IT company can truly be considered exceptional. With ratings for aspects of the business such as History, Services, Operating Hours, Website and Reviews, Three Best Rated carry out rigorous scrutiny to choose their award winners. As a result, it’s clear to see that our team here at Andromeda Solutions offers an outstanding service in every respect, gaining top inspection scores in many key areas, such as services, responsiveness and online appointments.

High Praise for Andromeda Solutions IT Company

Three Best Rated praised Andromeda Solutions, noting that we deliver a full spectrum of IT services and IT support to both home and business customers based in the North East. They also commented that Andromeda Solutions specialises in secure, reliable server technology, with well-designed networks that are fast and reliable, offering maximum uptime.

Three Best Rated was particularly impressed with our commitment to respond within an hour to business-critical problems, and the ability for clients to check up on their progress online. Three Best Rated also liked the customer service experience afforded by the free PC check-ups offered by our team, who can diagnose any issues and carry out computer repairs too.

A Great Choice for IT Services in Teesside

With this award, we believe that Andromeda Solutions stands apart from the competition in providing IT support in Middlesbrough and the North East region. Proving an increasingly popular choice for both businesses needing IT support or services and home customers wanting computer repairs or check-ups, our friendly team has the experience and expertise to solve any problem quickly.

This recognition from Three Best Rated with regards to Andromeda Solution’s work will hopefully encourage many more customers to discover how the best IT support services can help them, too.

Best IT company Middlesbrough

The Benefits of Microsoft Remote Desktop Services

Posted on by Peter

Following the outbreak of Covid-19 and the national lockdown, many people had to change their working habits and begin working from home. For business owners, this involved solving a range of problems to keep their companies going and to support their employees – from finding them suitable equipment to investing in IT solutions to provide a productive working environment.

A survey by PwC found that CEOs believe working from home will continue into the future. Therefore, it is not hard to conclude that the companies who invested in a good work-from-home set up during Covid-19 the pandemic have invested wisely.

A Remote Desktop Service is a key IT function for businesses who need their
employees to work from home, or from other remote locations. Remote Desktop functions have often been considered “clunky” to use or tricky to configure for different devices, however this couldn’t be further from the truth.

The Desktop Service can be accessed and managed from almost any location on the planet, and from almost any device – including mobile phones and personal laptops. The log-in process is typically the same, and quickly becomes as easy as using a standard desktop computer.
Configuration is also easy. You don’t need to worry about the compatibility of the operating system on the remote device, it is just a case of logging in. If you want to switch devices, simply disconnect the old one and reconnect using the new one.

IT Security is another key feature. You can assign permissions to particular data files in the normal way, but your data is also less vulnerable to breaches, hacking or technological and device failures due to it being a Cloud-based system. Most systems come with built-in encryption.

Investing in the Microsoft Remote Desktop can save your business money. It is a reliable storage system at a fraction of the cost of a standard IT service, and IT support is included. Money saved can be invested back into the growth of your business.

Lastly, the benefits of an engaged and connected workforce cannot be overlooked. Most employees who can complete their tasks remotely rather than being confined in one location prove to be more trustworthy and motivated, and in turn more productive for your business.

Businesses Rely on Technology

Posted on by Peter

In a modern world, businesses rely on technology. From Australia to the UK and the South West to the North East, it’s all the same.When we began here at Andromeda Solutions, our main aim surrounded the provision of Enterprise Solutions at SME prices. We wanted to ensure our customers have the same level of products and services as the larger companies, at affordable costs.

IT Support

Our services mean you and your company have one less thing to worry about. By knowing your IT Support is safely in our hands, you’re free to do what your do best; run and grow the business. Our team work successfully and reputably across Newcastle, Durham, Middlesbrough, Stockton, Darlington, Hartlepool and the surrounding areas.

Let us Help You

Are you currently spending more and more time fixing computers?

Would like to keep up with modern technology?

Are you having the same problems repeatedly?

Are you using different companies to look after your Computers, Backups, Servers, Firewalls, Networks, Virus protection, Office 365 accounts, VoIP phone systems, Internet?

If yes to any of these questions, it’s about time to invest in the right IT Support company. Our team will provide you with everything from adhoc services to Full IT solutions.

See our reviews on Google, Yell or Facebook to see what our customers are saying.