Author: Peter

The Many Benefits of Having Managed IT Support Services

Posted on by Peter

Modern businesses are increasingly reliant on the strength and efficiency of their IT infrastructure, with the vast majority of essential daily operations and processes now carried out digitally. Yet even as the complexity of these IT systems continues to evolve, many organisations are simply not equipped to handle the demands of this crucial business backbone.

From cloud computing to security protocols, device maintenance and repair, the smart option is to look outside your company for a specialist who can provide the managed IT support services your enterprise needs. Andromeda Solutions provide stress-free, reliable, and efficient IT support so you can take care of the day-to-day running of your business.

You Can Rely On The Experts

Here at Andromeda Solutions, we pride ourselves on delivering the highest standard of IT service management. We cover all aspects of IT, from networks and cloud migration to cyber security and VOIP telephone systems, as well as providing the essential maintenance and repairs to your computers and other equipment. When you partner with Andromeda for your IT support, you can look forward to a quick, friendly service each and every time, with your call being immediately connected to a highly trained IT consultant rather than leaving you to waste time dealing with call handlers.

An Unbeatable Experience

Our ethos is to deliver our service with complete transparency, keeping you informed at every step of the way without blinding you with senseless jargon. It’s little wonder then that we’ve been recognised as an industry leader, with many prestigious awards to our name, including “Best IT Services In Middlesbrough” from Three Best Rated.

Our services are also cost-effective: by outsourcing your IT requirements, you can not only save on the costs of a dedicated in-house tech team, but can also enjoy flexible payment packages, including pay as you go. You can even access our superb IT support for one-off projects or problems, making it the ideal solution for any scenario.

Try Our Award-Winning IT Support For Free

We offer a 30-day risk-free trial period for SMEs, which will act as the perfect introduction to the exceptional services that you can expect as an Andromeda Solutions client. We take a corporate approach and tailor it to the SME environment in order to ensure that our IT solutions are second to none, leaving you free to focus on running your business. This offer is only available to new SME customers and is subject to terms and conditions.

With Andromeda Solutions on your side, you’ll soon discover the many benefits of outsourcing IT support, whatever your business may be. Contact us today to find out more!

Multi Factor Authentication with Microsoft 365

Posted on by Peter

We are living in a time of unprecedented levels of cyber threats, and any wise organisation will be making it a priority to scrutinise their current security protocols. After all, with recent high profile cyber-attacks targeting everything from local councils and educational establishments, through to large utilities providers, no organisation can afford to remain complacent.

Fortunately, there are many great ways in which you can make your organisation more secure, and, even better, you don’t need to be a tech genius to implement them. Simply upgrading to the Microsoft 365 suite for your company can provide valuable cyber security tools, including the ability to enable multi factor authentication.

What Is Multi Factor Authentication?

A popular security buzzword, multi factor authentication is a means of providing access to your systems that requires more than one method of identification or verification. Such methods usually fall under three categories (“something you know”, “something you have”, or “something you are”), and, in practice, this means that instead of simply entering a password in order to gain access to your company’s files and data, a user will also be asked to verify their identity by providing extra details. This can take the form of a fingerprint scan (as seen in many mobile devices), or entering a unique, one-time code sent by text message to an authorised number. In this way, your systems are far offered far greater protection than a password and username combination alone can provide.

The Benefits Of Microsoft 365 Multi Factor Authentication

When you enable Microsoft Authenticator on Office 365, you can enjoy all the security benefits that multi factor authentication can offer. This useful app is extremely quick and easy to use, and is perfectly suited to modern working life. When you or your team wish to access your work account, the first step will be to enter your username and password as normal. The next step will be to open up the Authenticator app on a smartphone and see the six-figure code which has been generated just for you. Enter this number too, and you will have successfully verified your identity and be able to access your work account. This is because your smartphone meets the criteria of “something you have”, which, coupled with the username and password log-in component (“something you know”), comprises an effective multi factor authentication process.

A Smart Move

It’s clear, then, that opting for Microsoft Authenticator with Office 365 is a straightforward and smart means of helping to protect your organisation, by providing a more rigorous and secure log in method. Alongside other cyber security measures, using this app can help to provide the valuable protection your organisation needs in today’s world.

For more information on this, please contact one of the experts at Andromeda Solutions today.

Best IT services in Middlesbrough for the third year

Posted on by Peter

It’s official – for the third year running, Andromeda Solutions has been awarded the coveted prize of being one of Three Best Rated’s Best IT Services in Middlesbrough. This new award is yet more recognition of our company’s outstanding commitment to delivering the very highest standard of IT support to both business and domestic customers around the North-East.

A Prestigious Title

Three Best Rated was created back in 2014 with the aim of giving people a clear indicator of the best businesses in their local area. Covering a wide range of trades and services, Three Best Rated look carefully at firms providing everything from plumbing to restaurants in a number of towns and cities. They have developed stringent selection criteria which whittle down the contenders, meaning that only the finest businesses are recognised with a title.

Being named one of Three Best Rated’s Best IT Services in Middlesbrough is truly an achievement to shout about. The judging process is extremely rigorous, as Three Best Rated use a 50 Point inspection checklist, which covers every aspect of a business, from customer reviews to trust ratings, and price to trading excellence. Therefore, it’s no wonder that Andromeda Solutions are immensely proud to have been awarded this accolade for the third time, consolidating our achievement in this category in both 2020 and 2021. We have also been awarded Three Best Rated’s coveted five-star rating, another impressive honour for our team of dedicated IT experts.

The best IT services in Middlesbrough

There are plenty of reasons why Andromeda Solutions stood out to the judging panel. Not only are we Cyber Essentials Certified and registered with the ICO, but Andromeda Solutions also have the edge when it comes to delivering a superb service to our customers. When you call Andromeda, there is no intermediary or call handler to deal with: instead, you are put straight through to a senior engineer, ensuring that your solution gets started straight away.

Indeed, if your organisation is facing a business-critical tech problem, we will respond within the hour. We also offer a same-day home visiting service to domestic computer users. Our policy is to always provide a transparent, friendly service, and we pride ourselves on building long-lasting relationships with our clients.

A host of IT support services

If you are a home user wanting a computer health check, advice on which new software is right for you, virus removal or a system upgrade, then Andromeda Solutions is the ideal choice. And for business owners, our unique approach sees us take the best practices of large-scale corporate IT systems and apply them to the SME environment, reducing costly downtime and boosting efficiency.

We specialise in everything from server technology and cyber security, through to VOIP telephony and Cloud services, and can provide both one-off troubleshooting or ongoing comprehensive IT support. Why not get in touch and discover the Andromeda experience for yourself?

Best IT company of the year 2022 – Andromeda scoops another award

Posted on by Peter

With 2022 still barely begun, the success of IT support company Andromeda Solutions is continuing apace. The firm has kicked off the new year by being crowned “Best IT Company Of The Year 2022 -UK” in the prestigious EMG Publishing Awards.

International recognition

With this new award, Andromeda has been recognised by an awards body that takes note of the very best businesses around the world. EMG Publishing are renowned for offering some of the most coveted awards worldwide, with a commitment to recognising excellence in organisations in every corner of the globe. Leading firms and professionals from every continent are celebrated for their achievements in this flagship awards, making Andromeda’s success something to be truly proud of. Our business has made it through EMG’s rigorous judging criteria, based upon its own unique selection process and ranking methods, to achieve the title of “Best IT Company Of The Year 2022- UK”.

The best IT services for businesses

The EMG Publishing judges look to reward only those businesses and professionals who demonstrate real strategic complexity and excellence, making Andromeda’s success a clear indication as to the value of our approach. At Andromeda, we take the best practices used by large scale corporate IT systems, and convert them to the SME environment, delivering an innovative solution that reduces downtime whilst increasing efficiency.

Whether you need help with a one-off project or require ongoing IT support for your business, we work hard to build strong, long-lasting relationships with our business clients, and this ethos is founded on our core principles of transparency, flexibility, and creating bespoke, tailored solutions for every project. When you call Andromeda, you won’t be dealing with any intermediaries – instead, you will be put straight through to a senior engineer, thereby ensuring that your solution gets started straight away. Little wonder, then, that we are renowned as a leading IT support company.

Great for domestic customers too

And it isn’t just the business world that can enjoy the benefits of Andromeda’s award-winning support. We also provide a comprehensive range of IT services for home computer users too, making us the ideal first port of call for any tech issue. From carrying out PC health checks, through to virus removal and systems upgrades, our team of experts are happy to help.

We can talk you through your best options when buying hardware or software, and if there are any problems with your existing computer set up, we will come to your home to get it started the very same day. You really can relax, knowing that you are in safe hands with our IT services company.

Multi-award winning IT support in Middlesbrough

Posted on by Peter

The verdict is most definitely in: when it comes to an all-round superb IT company, Andromeda Solutions is the name to beat. Fresh from its recent success at the 2021 Northern Enterprise Awards, Andromeda has added two more wins to its already impressive stable of plaudits.

The finest of Teesside IT services

Now in its third year, the Northern Enterprise Awards is committed to showcasing the most innovative of businesses in the region, which is a well-regarded hub for a range of industries and sectors, boasting a commendable variety that includes everything from media to technology, and manufacturing to telecommunications. This high level of competition makes Andromeda’s double win at the 2021 Awards truly a stand-out victory. In scooping the prizes for ‘IT Company Of The Year – North East’ and the ‘Customer Service Excellence Award’, this Teesside IT services company has shown that it is head and shoulders above the rest.

A history of success

Andromeda’s excellence in its business practices, including their superb level of customer service, has already been recognised by some of the top awards giving bodies. This year has seen Andromeda earn the title of ‘IT Support Service Of The Year – North Yorkshire’ in the Prestige Awards, and they have scooped the coveted title of ‘Best IT Services Middlesbrough’ in the Three Best Rated awards for two consecutive years, as well as being granted the exclusive five star rating for business excellence.

Winning these major awards has meant that Andromeda has successfully met a challenging set of judging criteria, which has scrutinised everything from responsiveness to customer queries, through to the quality of services offered and client reviews. Needless to say, Andromeda has shone in all of these areas, and more.

Choose Andromeda if you need IT support in Middlesbrough

And this success should come as little surprise to Andromeda’s many happy customers, as this multi-award winning firm has built its winning streak on a sound ethos of delivering corporate-style IT solutions to the SME market. With a strong focus on providing exemplary customer service, transparency and flexibility is at the heart of everything that Andromeda does, allowing this company to build long-term relationships with its clients, as they deliver everything from one-off problem solving through to ongoing IT management. From networks and connectivity, through to security and cloud solutions, Andromeda is committed to helping its clients succeed by keeping them at the cutting edge of technology. No wonder, then, that this multi-award-winning company is gaining more positive recognition.

Why not take advantage of their 30 day free-trial for new SME customers, subject to terms and conditions, and discover Andromeda’s multi-award winning IT service for yourself. Contact Andromeda Solutions today to find out more.

Want top-notch cyber security? Contact us today

Posted on by Peter

The importance of having good cyber security in place should never be understated. After all, you want to be able to ward off any potential threats, and not have to deal with the pesky problems that come with hacks should they arise.

Here at Andromeda Solutions, we have an ongoing commitment to our own cyber security and have recently renewed our Cyber Essentials certification. We have all the necessary measures in place to successfully protect our own business, and that of our customers.

Cyber Essentials Certification

Cyber Essentials is run by the National Cyber Security Centre and is a government-backed scheme, it helps organisations put the security controls in place to protect them from the most common cyber-attacks. For Andromeda Solutions, this certification provides us with external assurance that we have the correct and necessary measures in place to help protect us, and our clients, against potential cyber threats. Find out more on the National Cyber Security Centre website.

The benefits of cyber security

Of course, you want to do everything possible to keep your business secure at all times, and below are a few advantages of having a robust cyber security system:

  • It protects your data and systems from unauthorised access, including personal information.
  • It helps reassure customers that you are doing all you can to secure your systems against cyber-attacks.
  • You can attract new business with the promise that you are equipped with all the latest cyber security tools.
  • It can reduce the amount of downtime on your systems and website.
  • It can support your IT department to effectively prevent cyber-attacks.

With criminals finding more intuitive ways to break into and hack systems, we are always on guard. We can do everything from encrypting mobile devices, tablets, and laptops, as well as deploying a mobile device management (MDM) to make sure your business is protected at all times.

Sorting out your defences

Holding off on improving your online security could be critical for the long-term future of your business. As IT experts, we believe we are well placed to give you the best possible support both in the office, and at home. If you want to sort out defences, let us take care of everything as we know all about the best antivirus, content filtering, and encryption methods to keep hackers at bay.

If you want to beef up your security, then you will want your systems to be watertight. And of course, you will want someone to handle it who you can trust. Let Andromeda Solutions help you improve your cyber security systems today. Get in contact with us to discuss the levels of cyber security we provide.

Join the Windows 11 revolution with Andromeda Solutions

Posted on by Peter

Windows 11 has arrived with much fanfare since its recent launch. The rapid rollout is likely to see Windows 11 revolutionise workspaces up and down the country. At Andromeda Solutions, we want you to get the most out of using Windows 11. So, with that in mind, our team will happily walk you through the process of upgrading to Windows 11, and what you can expect from using this package.

Perfect time to upgrade

If you have been mulling over whether to join the Windows 11 bandwagon, well now is the perfect time to upgrade. You can do so free of charge if you are a Windows 10 user. Windows 11 is designed to provide a more streamlined performance, as there have been significant changes to the operating system, including the simplification of menus and viewing folders.

Windows 11 is highly intuitive, and we are entering a new era for PCs. Some of the changes for the Windows 11 upgrade are more skin deep than merely interface and design, but as you will see, the new features will transform your experience whether you are working from home or in an office.

Reaping the benefits of Windows 11 upgrade

Windows 10 is expected to be formally retired from October 2025, so upgrading to Windows 11 is worthwhile. At Andromeda Solutions, we are always looking for new ways to power performance and productivity. Our IT experts are on hand to help you adjust to Windows 11, and we can handle the needs of all SMEs.

To upgrade, all you need is a compatible computer – a system compatibility tool is available to check if your computer can support Windows 11. As we have seen, businesses will like the new Start menu, which if you click, will open up a variety of different apps similar to a smartphone. Businesses will be able to connect more easily with clients, and Windows 11 is a gateway to a whole new world.

If you are using Windows 11 from home, you don’t need to be the most tech-savvy person to get the hang of it. You can work seamlessly with different tools, and the redocking experience should be hassle-free. We offer a variety of services, including servers and cyber security, so you can be rest assured that we will help you make the smooth transition to Windows 11.

Try out Windows 11 today

If you are looking for IT support in Teesside, and more specifically Windows 11 upgrade help, we should be your first port of call. We have scooped up plenty of awards over the past few months, and judging by what we know about the Windows 11 upgrade, you don’t want to be left behind!

Windows 11 hasn’t experienced any teething issues, and we will be able to get you up and running on this programme in no time. Our unrivalled customer service will make using Windows 11 a breeze, so don’t hesitate to pick up the phone and get in touch today.

Andromeda wins another two awards for IT support

Posted on by Peter

Teesside IT company Andromeda Solutions are continuing to build on their incredible reputation for excellence by being honoured with two new awards. The IT services company has been recognised by the prestigious Northern Enterprise Awards, which seeks to champion the very best of businesses in the North-East region.

Two new awards

The 2021 Northern Enterprise Awards has seen Andromeda win in an impressive duo of categories, scooping the top prizes for ‘IT Company Of The Year 2021- North East’, and ‘Customer Service Excellence Award 2021’. Presented by SME News, the Northern Enterprise Awards are now in their third year, they focus on rewarding local companies who show innovation and excellence in the way that they run their business.

The Northern Enterprise Awards recognise businesses from a wide range of industries and sectors, all in the aim of showcasing that the region has plenty of exemplary companies based there. A hub for media, arts and technology enterprises, these awards give the top companies in the area the opportunity to be named the very best in their specific category.

A strong reputation for IT support in Middlesbrough

Of course, those who have already experienced the IT solutions provided by Andromeda will not be surprised to see this business named as a double category winner. The Teesside IT services company has already been honoured with a number of prestigious awards, thanks to its commitment to delivering a first class transparent, flexible service with no middlemen involved. Customers are directly put through to speak to a senior engineer straight away, ensuring that there is no delay in finding the right solution to any IT issue.

Previous awards, such as ‘IT Service Of The Year – North Yorkshire’, from Prestige Awards in 2021, and Three Best Rated’s ‘Best IT Services Middlesbrough’ in both 2020 and 2021 (alongside the gaining of a highly coveted five-star rating from the organisation) further demonstrate that for those looking for IT support in Middlesbrough, there is a clear and easy choice.

The best IT services in Teesside

With solutions tailored to both businesses and home computer users, Andromeda makes the perfect choice for anyone needing anything from PC repairs and diagnostics, through to ongoing projects and complete service management. With the commendations by the Northern Enterprise Awards, proving yet again that Andromeda is the best in the region, its reputation for excellence is continuing to grow.

Get in touch today and discover the Andromeda difference for yourself. And better yet, if you’re an SME, you can enjoy the benefits of our award-winning service risk-free when you sign up for our 30-day free trial, subject to terms and conditions.

Andromeda Solutions wins best IT support service of the year

Posted on by Peter

The awards just keep on flooding in for Middlesbrough IT support company Andromeda Solutions. Their latest accolade sees the company named as ‘IT Support Service Of The Year- North Yorkshire’ by Prestige Awards.

Recognition for excellent IT services

This new award is yet another indication that Andromeda Solutions delivers an excellent service time and time again. The Corporate Livewire North Yorkshire Prestige Awards, which have bestowed this latest honour on the firm, aims to shine a spotlight on the small and medium-sized businesses who have shown to be superior in their industry over the past year. With all the shortlisted companies requested to back up nominations with evidence of their excellent work (including evidence of great feedback from their customers, and details of previous accreditations and awards), as well as shining a light on the most impressive parts of their organisation.

It was then the task of the judges to choose their winner, basing their decision on factors such as service excellence, quality of the service provided, innovative practices, value, ethical or sustainable methods of working, as well as consistency in performance. And as the winner in the North Yorkshire division, Andromeda Solutions has clearly demonstrated that it excels in all of these areas.

A history of success

Andromeda Solutions has previously been awarded a host of other coveted business awards. The firm won Three Best Rated’s ‘Best IT Services Middlesbrough’ prize in both 2020 and 2021, as well as being granted its exclusive five-star rating, making it through a highly competitive and demanding set of judging criteria in the process. Andromeda has repeatedly proven that it provides great value IT services with the highest standards of customer experience.

The best choice for IT Support

It’s clear then that anyone who wants to enjoy the benefits of award-winning IT support in the North Yorkshire region should look no further than Andromeda Solutions. Delivering a comprehensive range of IT services and support to both home and business customers across the North East, Andromeda Solutions has the experience and expertise needed to handle any problem or project. And right now, a risk-free 30-day free trial means that there has never been a better time to discover the Andromeda experience for yourself. The offer is open to SMEs only and is subject to terms and conditions. So, what are you waiting for? Get in touch with Andromeda Solutions today.

Andromeda Solutions: Award Winning IT Services in Middlesbrough

Posted on by Peter

It’s official: if you are looking for the very best in IT support in Middlesbrough, then Andromeda Solutions is the award-winning choice.

The Best IT Services in Middlesbrough

Andromeda Solutions has been recognised by Three Best Rated as a five-star rated IT support company, and named as the winner of the best IT support company in Middlesbrough. Any IT support company would be honoured to receive this prize, as this comes following a thorough testing by Three Best Rated, using their 50 Point Inspection criteria, making Andromeda Solutions’ ultimate success a genuine indicator of superb service.

A Rigorous Selection Process

To win this prestigious award, Andromeda Solutions were put through our paces by the 50 Point Inspection process, which Three Best Rated use to find out which IT company can truly be considered exceptional. With ratings for aspects of the business such as History, Services, Operating Hours, Website and Reviews, Three Best Rated carry out rigorous scrutiny to choose their award winners. As a result, it’s clear to see that our team here at Andromeda Solutions offers an outstanding service in every respect, gaining top inspection scores in many key areas, such as services, responsiveness and online appointments.

High Praise for Andromeda Solutions IT Company

Three Best Rated praised Andromeda Solutions, noting that we deliver a full spectrum of IT services and IT support to both home and business customers based in the North East. They also commented that Andromeda Solutions specialises in secure, reliable server technology, with well-designed networks that are fast and reliable, offering maximum uptime.

Three Best Rated was particularly impressed with our commitment to respond within an hour to business-critical problems, and the ability for clients to check up on their progress online. Three Best Rated also liked the customer service experience afforded by the free PC check-ups offered by our team, who can diagnose any issues and carry out computer repairs too.

A Great Choice for IT Services in Teesside

With this award, we believe that Andromeda Solutions stands apart from the competition in providing IT support in Middlesbrough and the North East region. Proving an increasingly popular choice for both businesses needing IT support or services and home customers wanting computer repairs or check-ups, our friendly team has the experience and expertise to solve any problem quickly.

This recognition from Three Best Rated with regards to Andromeda Solution’s work will hopefully encourage many more customers to discover how the best IT support services can help them, too.

Best IT company Middlesbrough