Author: Peter

Our Senior IT Support Engineer Passes His Latest IT Course With Distinction

Posted on by Peter

Here at Andromeda Solutions, we love to celebrate our achievements, and right now we are all feeling extremely proud of our talented Senior IT Support Engineer, Ryan Headlam. After dedicating himself to an IT engineering course, his hours of hard work have paid off, with Ryan being awarded a Distinction level pass for his efforts.

A dedicated Senior IT Support Engineer

As our Senior IT Support Engineer, Ryan leads our technical team, and as such, sets the tone for our superb, award-winning customer experience. With a focus on delivering the highest quality technical IT support, Ryan and all of the team here at Andromeda Solutions provide a friendly service that is transparent and free of confusing jargon.

Ryan has proven himself to be a real asset to Andromeda Solutions, and we are incredibly proud to have him on the team. He has taken on this challenging course and received a remarkable Distinction whilst working hard for us, highlighting his dedication to developing his impressive engineering skills. His new qualification will no doubt help Ryan to offer an even better quality of technical IT support, so our customers will also be benefiting from his hard work and talent.

A proud result for Andromeda Solutions

We are also proud to learn that the examining board for Ryan’s course recognised the support that he received from his colleagues here at Andromeda Solutions. His examiners praised Andromeda Solutions for our support and guidance, and were particularly impressed with the skills that he has been able to acquire through working with us.

Along with our many prestigious awards, this recognition from an examination board is simply further proof that Andromeda Solutions should be the first choice for anyone looking for the best IT support in Middlesbrough. We provide IT services for both businesses and domestic computer users, whether it is PC repairs, one-off project work, or ongoing technical support. We offer services for all aspects of technical support, ranging from networks and connectivity, cloud service, VOIP telephone systems, servers, and security. So, whatever your needs, we can provide the perfect solution. We apply a corporate IT style approach to our IT support, which gives our customers a great value and highly efficient results with less downtime.

We love what we do here at Andromeda Solutions and our many satisfied customers feel the same way, as shown by a host of glowing testimonials. And, as Ryan’s superb achievement shows so well, we don’t just rest on our laurels: instead, we continue to strive to be the very best we can be.

If you want to find out more about our impressive IT services, please contact us on 01642 903810 today.

Discover Our IT Support With A 30 Day Free Trial

Posted on by Peter

If you are a business owner, then you will be all too aware of the importance of having an IT infrastructure that you can rely on. And right now, you can discover an award-winning IT services provider with no charge for 30 days: an offer that you certainly won’t want to miss! Try Andromeda Solutions free for 30 days with our amazing welcome offer for new SME customers.

Covering all your IT support needs

Whether it’s help with a one-off project, or you need ongoing IT services, then Andromeda Solutions can create the perfect solution for your business needs. We have a team of specialists ready to provide services and support for networks and connectivity, servers, and cyber security, in addition to helping you get up and running with advanced cloud software with Microsoft Office 365, and VOIP telephone systems. Our key differentiator is that we take a corporate approach to SME IT in order to deliver the best possible outcomes for our clients, including better efficiency with less costly downtime.

The Andromeda Experience

Whatever you need, you will find that dealing with Andromeda Solutions is always a positive experience. There are no call handlers here to field your call: instead, you will be connected to a qualified IT consultant straight away. We won’t blind you with the science, either. Instead, we pride ourselves on being fully clear and transparent at every step of the way, without any confusing jargon.

Our pricing is transparent and we are always flexible in our approach. We can deliver your IT support at a time that best suits you, including at weekends and evenings, and we can often solve problems remotely for maximum convenience. No wonder we have so many glowing testimonials from our customers praising the Andromeda Solutions team for “outstanding”, “honest” and “efficient” IT services.

Choose Andromeda Solutions for award-winning IT support in Teesside

We are immensely proud of the recognition that we’ve gained over the years, with an ever-growing list of prestigious awards to our name. We have recently been named “Best IT Support Services Provider 2022 – Middlesbrough”, in the Global Excellence Awards, adding to our titles including “Best IT Company Of The Year 2022 -UK” by EMG Publishing, and “Best IT Support In Middlesbrough” by Three Best Rated. These coveted awards highlight the quality of service that Andromeda delivers time and time again, and we have gained these titles following thorough and unbiased assessments of our business.  

Why not discover the Andromeda Solutions experience for yourself? If you are an SME, then you can try us without paying a penny, thanks to our 30s day free trial offer. This offer is only open to new SME customers and is subject to terms and conditions. So, what are you waiting for? You can find out first hand just what makes our company so special and experience our outstanding IT services today. Please don’t hesitate to get in touch with us, you can call us on 01642 903810 or email us at [email protected].

Andromeda Solutions hires new IT Support Engineer

Posted on by Peter

We are very pleased to announce that we have once again extended our award-winning IT team. Adam Clements started his new role on Monday 16th May as an IT support engineer and he will be integral to our plans moving forward. Adam brings his profound knowledge, enthusiasm, and passion to the role, and will be a valuable member of the Andromeda team.

Making IT work for you

Here at Andromeda Solutions, we consider ourselves to be the go-to option for businesses that need IT services in Middlesbrough. We know how important your business is, and we understand that having a robust IT system in place is crucial. And, when you need some IT support, we appreciate that you want to have a safe pair of hands to take care of your issues or concerns. We therefore need to have versatile staff members that can jump on any problem or troubleshoot any existing issues you may have quickly to avoid any unnecessary downtime.

This is where Adam comes in. If you find yourself in a spot of bother, Adam, who is well versed in good IT practises, will be able to solve and fix any issues to ensure the seamless running of any programmes that have been installed. We have been working tirelessly to identify ways to make our company more far-reaching, as well as make your business more effective, so Adam will be invaluable to us and you.

Reach out to us today for award-winning IT support

Andromeda Solutions has become a byword for IT support in the Middlesbrough region. We want to be a flagbearer for IT communications, and we have taken significant steps to do so. We provide superb customer service and we have been recognised for this with five-star ratings on Google and Facebook, as well as winning countless awards.

However, we don’t rely solely on our unrivalled IT support. We know the importance of having a happy and valued team, and that’s why we want to equip all staff with the tools they need to succeed, including providing training and development opportunities. Personal growth and creating new jobs within the IT industry is also very important to us, and the appointment of Adam highlights this.

We wish Adam the very best of luck in his new role and we look forward to watching him grow within our company.

Best Award-Winning IT Support Services Provider 2022 – Middlesbrough

Posted on by Peter

Andromeda Solutions has done it again! We are incredibly proud to announce that our company has been awarded the title of “Best IT Support Services Provider 2022 – Middlesbrough”, in the prestigious Global Excellence Awards.

Another Impressive Award

The Global Excellence Awards are the flagship program run by Acquisition International magazine and aim to recognise the very best companies around the world. With a digital circulation of over 108,500 corporate professionals and C-suite leaders, Acquisition International has been running its Global Excellence Awards for five years now. The candidate lists for each award are drawn up by magazine staff, rather than relying on external nominations, which means that these awards are a real honour for the companies chosen.

Winners are chosen through an impartial merits-based system, following careful research into each of the nominees. With a stringent selection criteria, which requires strong evidence of a commitment to innovation, as well as a proven history of achievements, this win once again marks Andromeda Solution as a business to watch.

A Winning Business

This new award is the latest in an impressive list, including winning the title of Three Best Rated’s “Best IT Support In Middlesbrough” for three consecutive years. We’ve also scooped the title of “Best IT Company Of The Year 2022 -UK” in the EMG Publishing awards, as well as plaudits in the Prestige Awards and Northern Enterprise Awards.

This success simply reflects our commitment to delivering a superb service to all of our customers, both business and domestic. We offer a comprehensive range of IT support services, from routine maintenance and repair work through to facilitating cloud service, VOIP telephone systems, and managing networks and security. When you call Andromeda Solutions, you’ll speak to a highly trained IT specialist straight away, and we pride ourselves on delivering a transparent, flexible service every step of the way.

Discover Our Award-Winning IT Support

Why not try our superb IT services for yourself? We bring a corporate-style approach to IT support, and tailor it for the SME environment. It’s clearly a winning formula as our proven track record shows and our customers love working with us. A fact which is illustrated by our many glowing testimonials as well as a 5-star rating for business excellence.

And there’s never been a better time to partner with Andromeda Solutions, as we are offering a 30-day risk-free trial for new SME customers, subject to terms and conditions. Whether you are looking for ongoing IT support, or help with a specific project, if you’re looking for IT services in Middlesbrough, why not get in touch and discover how we can make it happen.

The Many Benefits of Having Managed IT Support Services

Posted on by Peter

Modern businesses are increasingly reliant on the strength and efficiency of their IT infrastructure, with the vast majority of essential daily operations and processes now carried out digitally. Yet even as the complexity of these IT systems continues to evolve, many organisations are simply not equipped to handle the demands of this crucial business backbone.

From cloud computing to security protocols, device maintenance and repair, the smart option is to look outside your company for a specialist who can provide the managed IT support services your enterprise needs. Andromeda Solutions provide stress-free, reliable, and efficient IT support so you can take care of the day-to-day running of your business.

You Can Rely On The Experts

Here at Andromeda Solutions, we pride ourselves on delivering the highest standard of IT service management. We cover all aspects of IT, from networks and cloud migration to cyber security and VOIP telephone systems, as well as providing the essential maintenance and repairs to your computers and other equipment. When you partner with Andromeda for your IT support, you can look forward to a quick, friendly service each and every time, with your call being immediately connected to a highly trained IT consultant rather than leaving you to waste time dealing with call handlers.

An Unbeatable Experience

Our ethos is to deliver our service with complete transparency, keeping you informed at every step of the way without blinding you with senseless jargon. It’s little wonder then that we’ve been recognised as an industry leader, with many prestigious awards to our name, including “Best IT Services In Middlesbrough” from Three Best Rated.

Our services are also cost-effective: by outsourcing your IT requirements, you can not only save on the costs of a dedicated in-house tech team, but can also enjoy flexible payment packages, including pay as you go. You can even access our superb IT support for one-off projects or problems, making it the ideal solution for any scenario.

Try Our Award-Winning IT Support For Free

We offer a 30-day risk-free trial period for SMEs, which will act as the perfect introduction to the exceptional services that you can expect as an Andromeda Solutions client. We take a corporate approach and tailor it to the SME environment in order to ensure that our IT solutions are second to none, leaving you free to focus on running your business. This offer is only available to new SME customers and is subject to terms and conditions.

With Andromeda Solutions on your side, you’ll soon discover the many benefits of outsourcing IT support, whatever your business may be. Contact us today to find out more!

30 Day Free Trial Of Award-Winning IT Support

Posted on by Peter

With an impressive awards collection, Andromeda Solutions is one of the leading firms providing IT support in Teesside. Our company prides itself on putting our customers at the very heart of everything we do, and the results speak for themselves. As well as holding 5-star ratings on Google, Facebook and Yell.com, we have recently been awarded the prize of one of Three Best Rated’s Best IT Services in Middlesbrough for the third year in a row. Not only that, but our glowing customer testimonials highlight our values, with reviews describing us as “outstanding”, “honest” and “efficient.”

A Focus On Our Customers

So just what is it that makes Andromeda Solutions stand out from the competition? Well, first of all, we take a corporate approach to IT systems and apply the best of these principles to dealing with SME IT solutions. The result is clear to see: more efficient IT systems with less costly downtime.

Our attitude to our customers makes a huge difference, too. Whenever you call Andromeda Solutions, you will be put straight through to an experienced IT consultant, rather than leaving you to deal with call handlers. This approach saves you time, as we can get right to work on solving your IT issue, whatever it may be. And our computer experts don’t just offer the specialist know-how that’s needed to get the job done: we also ensure that your IT support is conducted with a flexible mindset, and with full transparency at every stage. We will work with you to solve your issue at a time that best suits you, either on-site or remotely, to make the experience as convenient as possible.

Try Our IT Support For Yourself!

There’s never been a better time to experience the Andromeda Solutions service for your business. Right now, we are offering a 30-day free trial for new SME customers, making this the perfect opportunity to discover the tailored IT services that we offer. This offer is entirely risk-free, subject to terms and conditions, and makes an ideal introduction to the Andromeda Solutions experience.

From taking care of your networks, servers, and cyber security, through to VOIP telephone services and cloud solutions, Andromeda Solutions can provide one-off project work or ongoing support. Why not get in touch today and discover how we could provide the ideal IT services for your SME.

Our thoughts and prayers are with Ukraine

Posted on by Peter

With our newspapers and 24-hour news channels filled with the events currently unfolding in Ukraine, the team here at Andromeda Solutions are with the many millions around the globe who are feeling deeply saddened and concerned.

Unimaginable Challenges

The images on our screens of long queues of citizens hoping to board trains to safety, or reconnecting with family at the borders of neighbouring countries are a poignant insight into the very human tragedy being experienced by a nation who have suddenly seen their whole lives uprooted.

Young and old men alike are finding themselves thrown into front line combat situations, often with little training, whilst the growing loss of civilian lives to bombing raids is a horrifying reminder of the true cost of war. For those of us with families of our own, this all seems hard to imagine, and we can only admire the strength, courage, and resilience of the Ukrainian people in the face of this vicious onslaught.

The recent invasion by Russia follows a period of economic growth and prosperity for Ukraine, which had flourished since it declared its independence from the Soviet Union in 1991. The country had an association agreement with the EU signed in 2017 and had hoped to join NATO too. It is clear that President Zelensky is determined to defend Ukraine’s hard-won independence and to see it recover from the Russian incursion.

The People Of The UK Show They Care

Here in the UK, it is hard to sit by and do nothing as these dreadful events unfold and it is heart-warming to see how communities and individuals have risen to the task of providing aid to those suffering in Ukraine. From local collections of warm clothing, toys and blankets for those fleeing their homes with nothing but what they can carry, through to local schools organising fundraising events, such as non-uniform days with a blue and yellow theme, we as a nation are trying our best to show that we care.

Indeed, the Ukrainian flag itself has become a symbol of hope, defiance, and bravery, in the face of a powerful threat. Charitable organisations such as the DEC and the Red Cross are doing vital work to help those displaced by the war, and by donating to support these efforts, we can all feel less helpless in these dark times.

Hope For A Peaceful Future

Here at Andromeda Solutions, our thoughts and prayers go out to Ukraine, and its citizens, whether they are courageously fighting their invaders, or bravely travelling into the unknown as refugees. These wishes are joined with our hope that the situation will soon be resolved, and that the Ukrainian people can start to rebuild their lives in peace.

Slava Ukraini!

Multi Factor Authentication with Microsoft 365

Posted on by Peter

We are living in a time of unprecedented levels of cyber threats, and any wise organisation will be making it a priority to scrutinise their current security protocols. After all, with recent high profile cyber-attacks targeting everything from local councils and educational establishments, through to large utilities providers, no organisation can afford to remain complacent.

Fortunately, there are many great ways in which you can make your organisation more secure, and, even better, you don’t need to be a tech genius to implement them. Simply upgrading to the Microsoft 365 suite for your company can provide valuable cyber security tools, including the ability to enable multi factor authentication.

What Is Multi Factor Authentication?

A popular security buzzword, multi factor authentication is a means of providing access to your systems that requires more than one method of identification or verification. Such methods usually fall under three categories (“something you know”, “something you have”, or “something you are”), and, in practice, this means that instead of simply entering a password in order to gain access to your company’s files and data, a user will also be asked to verify their identity by providing extra details. This can take the form of a fingerprint scan (as seen in many mobile devices), or entering a unique, one-time code sent by text message to an authorised number. In this way, your systems are far offered far greater protection than a password and username combination alone can provide.

The Benefits Of Microsoft 365 Multi Factor Authentication

When you enable Microsoft Authenticator on Office 365, you can enjoy all the security benefits that multi factor authentication can offer. This useful app is extremely quick and easy to use, and is perfectly suited to modern working life. When you or your team wish to access your work account, the first step will be to enter your username and password as normal. The next step will be to open up the Authenticator app on a smartphone and see the six-figure code which has been generated just for you. Enter this number too, and you will have successfully verified your identity and be able to access your work account. This is because your smartphone meets the criteria of “something you have”, which, coupled with the username and password log-in component (“something you know”), comprises an effective multi factor authentication process.

A Smart Move

It’s clear, then, that opting for Microsoft Authenticator with Office 365 is a straightforward and smart means of helping to protect your organisation, by providing a more rigorous and secure log in method. Alongside other cyber security measures, using this app can help to provide the valuable protection your organisation needs in today’s world.

For more information on this, please contact one of the experts at Andromeda Solutions today.

Best IT services in Middlesbrough for the third year

Posted on by Peter

It’s official – for the third year running, Andromeda Solutions has been awarded the coveted prize of being one of Three Best Rated’s Best IT Services in Middlesbrough. This new award is yet more recognition of our company’s outstanding commitment to delivering the very highest standard of IT support to both business and domestic customers around the North-East.

A Prestigious Title

Three Best Rated was created back in 2014 with the aim of giving people a clear indicator of the best businesses in their local area. Covering a wide range of trades and services, Three Best Rated look carefully at firms providing everything from plumbing to restaurants in a number of towns and cities. They have developed stringent selection criteria which whittle down the contenders, meaning that only the finest businesses are recognised with a title.

Being named one of Three Best Rated’s Best IT Services in Middlesbrough is truly an achievement to shout about. The judging process is extremely rigorous, as Three Best Rated use a 50 Point inspection checklist, which covers every aspect of a business, from customer reviews to trust ratings, and price to trading excellence. Therefore, it’s no wonder that Andromeda Solutions are immensely proud to have been awarded this accolade for the third time, consolidating our achievement in this category in both 2020 and 2021. We have also been awarded Three Best Rated’s coveted five-star rating, another impressive honour for our team of dedicated IT experts.

The best IT services in Middlesbrough

There are plenty of reasons why Andromeda Solutions stood out to the judging panel. Not only are we Cyber Essentials Certified and registered with the ICO, but Andromeda Solutions also have the edge when it comes to delivering a superb service to our customers. When you call Andromeda, there is no intermediary or call handler to deal with: instead, you are put straight through to a senior engineer, ensuring that your solution gets started straight away.

Indeed, if your organisation is facing a business-critical tech problem, we will respond within the hour. We also offer a same-day home visiting service to domestic computer users. Our policy is to always provide a transparent, friendly service, and we pride ourselves on building long-lasting relationships with our clients.

A host of IT support services

If you are a home user wanting a computer health check, advice on which new software is right for you, virus removal or a system upgrade, then Andromeda Solutions is the ideal choice. And for business owners, our unique approach sees us take the best practices of large-scale corporate IT systems and apply them to the SME environment, reducing costly downtime and boosting efficiency.

We specialise in everything from server technology and cyber security, through to VOIP telephony and Cloud services, and can provide both one-off troubleshooting or ongoing comprehensive IT support. Why not get in touch and discover the Andromeda experience for yourself?

Best IT company of the year 2022 – Andromeda scoops another award

Posted on by Peter

With 2022 still barely begun, the success of IT support company Andromeda Solutions is continuing apace. The firm has kicked off the new year by being crowned “Best IT Company Of The Year 2022 -UK” in the prestigious EMG Publishing Awards.

International recognition

With this new award, Andromeda has been recognised by an awards body that takes note of the very best businesses around the world. EMG Publishing are renowned for offering some of the most coveted awards worldwide, with a commitment to recognising excellence in organisations in every corner of the globe. Leading firms and professionals from every continent are celebrated for their achievements in this flagship awards, making Andromeda’s success something to be truly proud of. Our business has made it through EMG’s rigorous judging criteria, based upon its own unique selection process and ranking methods, to achieve the title of “Best IT Company Of The Year 2022- UK”.

The best IT services for businesses

The EMG Publishing judges look to reward only those businesses and professionals who demonstrate real strategic complexity and excellence, making Andromeda’s success a clear indication as to the value of our approach. At Andromeda, we take the best practices used by large scale corporate IT systems, and convert them to the SME environment, delivering an innovative solution that reduces downtime whilst increasing efficiency.

Whether you need help with a one-off project or require ongoing IT support for your business, we work hard to build strong, long-lasting relationships with our business clients, and this ethos is founded on our core principles of transparency, flexibility, and creating bespoke, tailored solutions for every project. When you call Andromeda, you won’t be dealing with any intermediaries – instead, you will be put straight through to a senior engineer, thereby ensuring that your solution gets started straight away. Little wonder, then, that we are renowned as a leading IT support company.

Great for domestic customers too

And it isn’t just the business world that can enjoy the benefits of Andromeda’s award-winning support. We also provide a comprehensive range of IT services for home computer users too, making us the ideal first port of call for any tech issue. From carrying out PC health checks, through to virus removal and systems upgrades, our team of experts are happy to help.

We can talk you through your best options when buying hardware or software, and if there are any problems with your existing computer set up, we will come to your home to get it started the very same day. You really can relax, knowing that you are in safe hands with our IT services company.