Author: Peter

Merry Christmas and Happy New Year from Andromeda Solutions

Posted on by Peter

Like everyone, the team at Andromeda Solutions are approaching another new year with very little idea of what awaits. People and businesses all over the world have experienced two years like no other, in which the pandemic and multiple lockdowns have caused economic turbulence in the best cases and unbearable heartbreak in the worst.

For these reasons, we feel both deeply humble and very proud to be able to celebrate another successful year as a provider of award-winning IT support in Middlesbrough. We’re nothing without our loyal customers so we’d like to send you a massive thank you and all our best wishes for Christmas and the New Year.

Expanding Our IT Services

December is inevitably a time for looking back before we look forward, and there’s so much to remember in the 12 months just gone. The year started on a high note when we were honoured by Three Best Rated as the best provider of IT services in Middlesbrough after undergoing their rigorous 50-point inspection.

While some businesses were struggling to get back on their feet after Covid restrictions were eased in early 2021, we were spurred on by this generous recognition to continue the development of our IT support team. In June we took on our second apprentice and in August we welcomed two new employees into administrative and customer service roles.

As the summer drew to a close, we picked up more silverware. This time we were named as the best IT support service of the year in the North Yorkshire Prestige Awards. We barely had time to place that accolade in the trophy cabinet when we picked up not one but two more wins in the Northern Enterprise Awards. One of them – IT Company of the Year – was a resounding endorsement of the skill and dedication of our IT support professionals, and the other singled us out for Customer Service Excellence. We are particularly proud of this award because it recognises our commitment to providing real value and satisfaction to our customers and clients.

Our Passion for Excellence in IT Support

We are delighted to accept the awards that have come our way in 2021, but what matters more is being able to make a difference to the lives of our customers, both business and domestic. In a world where digital technology touches all our lives so deeply, it is important to have all our IT devices and systems working effectively. That’s why we are here to ensure that everyone who comes to us for help is set back on the super-highway without fuss or delay. We are fully dedicated to all of our amazing clients because they have put us where we are.

So, as we prepare for another exciting year of growth and adventure, we’ll pause for a moment to wish you all a very Merry Christmas and a Happy New Year.

Multi-award winning IT support in Middlesbrough

Posted on by Peter

The verdict is most definitely in: when it comes to an all-round superb IT company, Andromeda Solutions is the name to beat. Fresh from its recent success at the 2021 Northern Enterprise Awards, Andromeda has added two more wins to its already impressive stable of plaudits.

The finest of Teesside IT services

Now in its third year, the Northern Enterprise Awards is committed to showcasing the most innovative of businesses in the region, which is a well-regarded hub for a range of industries and sectors, boasting a commendable variety that includes everything from media to technology, and manufacturing to telecommunications. This high level of competition makes Andromeda’s double win at the 2021 Awards truly a stand-out victory. In scooping the prizes for ‘IT Company Of The Year – North East’ and the ‘Customer Service Excellence Award’, this Teesside IT services company has shown that it is head and shoulders above the rest.

A history of success

Andromeda’s excellence in its business practices, including their superb level of customer service, has already been recognised by some of the top awards giving bodies. This year has seen Andromeda earn the title of ‘IT Support Service Of The Year – North Yorkshire’ in the Prestige Awards, and they have scooped the coveted title of ‘Best IT Services Middlesbrough’ in the Three Best Rated awards for two consecutive years, as well as being granted the exclusive five star rating for business excellence.

Winning these major awards has meant that Andromeda has successfully met a challenging set of judging criteria, which has scrutinised everything from responsiveness to customer queries, through to the quality of services offered and client reviews. Needless to say, Andromeda has shone in all of these areas, and more.

Choose Andromeda if you need IT support in Middlesbrough

And this success should come as little surprise to Andromeda’s many happy customers, as this multi-award winning firm has built its winning streak on a sound ethos of delivering corporate-style IT solutions to the SME market. With a strong focus on providing exemplary customer service, transparency and flexibility is at the heart of everything that Andromeda does, allowing this company to build long-term relationships with its clients, as they deliver everything from one-off problem solving through to ongoing IT management. From networks and connectivity, through to security and cloud solutions, Andromeda is committed to helping its clients succeed by keeping them at the cutting edge of technology. No wonder, then, that this multi-award-winning company is gaining more positive recognition.

Why not take advantage of their 30 day free-trial for new SME customers, subject to terms and conditions, and discover Andromeda’s multi-award winning IT service for yourself. Contact Andromeda Solutions today to find out more.

Want top-notch cyber security? Contact us today

Posted on by Peter

The importance of having good cyber security in place should never be understated. After all, you want to be able to ward off any potential threats, and not have to deal with the pesky problems that come with hacks should they arise.

Here at Andromeda Solutions, we have an ongoing commitment to our own cyber security and have recently renewed our Cyber Essentials certification. We have all the necessary measures in place to successfully protect our own business, and that of our customers.

Cyber Essentials Certification

Cyber Essentials is run by the National Cyber Security Centre and is a government-backed scheme, it helps organisations put the security controls in place to protect them from the most common cyber-attacks. For Andromeda Solutions, this certification provides us with external assurance that we have the correct and necessary measures in place to help protect us, and our clients, against potential cyber threats. Find out more on the National Cyber Security Centre website.

The benefits of cyber security

Of course, you want to do everything possible to keep your business secure at all times, and below are a few advantages of having a robust cyber security system:

  • It protects your data and systems from unauthorised access, including personal information.
  • It helps reassure customers that you are doing all you can to secure your systems against cyber-attacks.
  • You can attract new business with the promise that you are equipped with all the latest cyber security tools.
  • It can reduce the amount of downtime on your systems and website.
  • It can support your IT department to effectively prevent cyber-attacks.

With criminals finding more intuitive ways to break into and hack systems, we are always on guard. We can do everything from encrypting mobile devices, tablets, and laptops, as well as deploying a mobile device management (MDM) to make sure your business is protected at all times.

Sorting out your defences

Holding off on improving your online security could be critical for the long-term future of your business. As IT experts, we believe we are well placed to give you the best possible support both in the office, and at home. If you want to sort out defences, let us take care of everything as we know all about the best antivirus, content filtering, and encryption methods to keep hackers at bay.

If you want to beef up your security, then you will want your systems to be watertight. And of course, you will want someone to handle it who you can trust. Let Andromeda Solutions help you improve your cyber security systems today. Get in contact with us to discuss the levels of cyber security we provide.

Join the Windows 11 revolution with Andromeda Solutions

Posted on by Peter

Windows 11 has arrived with much fanfare since its recent launch. The rapid rollout is likely to see Windows 11 revolutionise workspaces up and down the country. At Andromeda Solutions, we want you to get the most out of using Windows 11. So, with that in mind, our team will happily walk you through the process of upgrading to Windows 11, and what you can expect from using this package.

Perfect time to upgrade

If you have been mulling over whether to join the Windows 11 bandwagon, well now is the perfect time to upgrade. You can do so free of charge if you are a Windows 10 user. Windows 11 is designed to provide a more streamlined performance, as there have been significant changes to the operating system, including the simplification of menus and viewing folders.

Windows 11 is highly intuitive, and we are entering a new era for PCs. Some of the changes for the Windows 11 upgrade are more skin deep than merely interface and design, but as you will see, the new features will transform your experience whether you are working from home or in an office.

Reaping the benefits of Windows 11 upgrade

Windows 10 is expected to be formally retired from October 2025, so upgrading to Windows 11 is worthwhile. At Andromeda Solutions, we are always looking for new ways to power performance and productivity. Our IT experts are on hand to help you adjust to Windows 11, and we can handle the needs of all SMEs.

To upgrade, all you need is a compatible computer – a system compatibility tool is available to check if your computer can support Windows 11. As we have seen, businesses will like the new Start menu, which if you click, will open up a variety of different apps similar to a smartphone. Businesses will be able to connect more easily with clients, and Windows 11 is a gateway to a whole new world.

If you are using Windows 11 from home, you don’t need to be the most tech-savvy person to get the hang of it. You can work seamlessly with different tools, and the redocking experience should be hassle-free. We offer a variety of services, including servers and cyber security, so you can be rest assured that we will help you make the smooth transition to Windows 11.

Try out Windows 11 today

If you are looking for IT support in Teesside, and more specifically Windows 11 upgrade help, we should be your first port of call. We have scooped up plenty of awards over the past few months, and judging by what we know about the Windows 11 upgrade, you don’t want to be left behind!

Windows 11 hasn’t experienced any teething issues, and we will be able to get you up and running on this programme in no time. Our unrivalled customer service will make using Windows 11 a breeze, so don’t hesitate to pick up the phone and get in touch today.

Andromeda wins another two awards for IT support

Posted on by Peter

Teesside IT company Andromeda Solutions are continuing to build on their incredible reputation for excellence by being honoured with two new awards. The IT services company has been recognised by the prestigious Northern Enterprise Awards, which seeks to champion the very best of businesses in the North-East region.

Two new awards

The 2021 Northern Enterprise Awards has seen Andromeda win in an impressive duo of categories, scooping the top prizes for ‘IT Company Of The Year 2021- North East’, and ‘Customer Service Excellence Award 2021’. Presented by SME News, the Northern Enterprise Awards are now in their third year, they focus on rewarding local companies who show innovation and excellence in the way that they run their business.

The Northern Enterprise Awards recognise businesses from a wide range of industries and sectors, all in the aim of showcasing that the region has plenty of exemplary companies based there. A hub for media, arts and technology enterprises, these awards give the top companies in the area the opportunity to be named the very best in their specific category.

A strong reputation for IT support in Middlesbrough

Of course, those who have already experienced the IT solutions provided by Andromeda will not be surprised to see this business named as a double category winner. The Teesside IT services company has already been honoured with a number of prestigious awards, thanks to its commitment to delivering a first class transparent, flexible service with no middlemen involved. Customers are directly put through to speak to a senior engineer straight away, ensuring that there is no delay in finding the right solution to any IT issue.

Previous awards, such as ‘IT Service Of The Year – North Yorkshire’, from Prestige Awards in 2021, and Three Best Rated’s ‘Best IT Services Middlesbrough’ in both 2020 and 2021 (alongside the gaining of a highly coveted five-star rating from the organisation) further demonstrate that for those looking for IT support in Middlesbrough, there is a clear and easy choice.

The best IT services in Teesside

With solutions tailored to both businesses and home computer users, Andromeda makes the perfect choice for anyone needing anything from PC repairs and diagnostics, through to ongoing projects and complete service management. With the commendations by the Northern Enterprise Awards, proving yet again that Andromeda is the best in the region, its reputation for excellence is continuing to grow.

Get in touch today and discover the Andromeda difference for yourself. And better yet, if you’re an SME, you can enjoy the benefits of our award-winning service risk-free when you sign up for our 30-day free trial, subject to terms and conditions.

Want the best IT Support? Try us free for 30 days

Posted on by Peter

Are you a small or medium-sized business that wants the best IT support? Well, you are in luck, as our team of specialists in Teesside are on hand to help. You can reap the benefits of our award-winning service when you sign up for our 30-day free trial.

Tackling your IT concerns

Whether your firm needs to upgrade their systems or if you are after troubleshooting advice, we are vastly experienced, and our dedicated team are well equipped to facilitate your needs.

We provide a comprehensive range of services, covering core features of business technology:

As we prioritise SME businesses, we boast extensive knowledge, and we use that to apply the finest IT practices to your company. We know how important it is to run an effective business, and so you can be assured that you will only be dealt with by experts when you use us.

Whether we are working remotely or on-site, we provide a bespoke service that is tailored to meet your exact preferences. We also abide closely by the ITIL (the Information Technology Infrastructure Library) best practices protocols, so you know your business will be in excellent shape with us.

We are excellent at communicating with our clients, and we always respond in a timely, and efficient matter to queries or concerns. And that also includes being transparent about every aspect of our services. You will be provided with clear quotes, which includes an unlimited amount of callouts, and we will make sure the messages we deliver are devoid of any confusing business jargon.

Superb reviews

Our reviews speak for themselves. The testimonials from customers are proof you can’t turn down this unmissable offer. Words, such as “outstanding”, “honest”, and “efficient”, have been used to describe our IT support on Google.

If that wasn’t enough, we have recently been named ‘IT Support Service of the Year’ by Prestige Awards, and we have also been recognised by Three Best Rated as the best IT support company in Middlesbrough for both 2020 and 2021.

The perfect choice for SMEs

We have given you a flavour of what we can offer. Andromeda Solutions is the perfect fit for SMEs, and our glowing testimonials should be enough to persuade you to sign up for our 30-day free trial. The trial is open to SME’s only and is subject to terms and conditions.

So, what are you waiting for? Get in touch today and discover how Andromeda can support your business.

Andromeda Solutions wins best IT support service of the year

Posted on by Peter

The awards just keep on flooding in for Middlesbrough IT support company Andromeda Solutions. Their latest accolade sees the company named as ‘IT Support Service Of The Year- North Yorkshire’ by Prestige Awards.

Recognition for excellent IT services

This new award is yet another indication that Andromeda Solutions delivers an excellent service time and time again. The Corporate Livewire North Yorkshire Prestige Awards, which have bestowed this latest honour on the firm, aims to shine a spotlight on the small and medium-sized businesses who have shown to be superior in their industry over the past year. With all the shortlisted companies requested to back up nominations with evidence of their excellent work (including evidence of great feedback from their customers, and details of previous accreditations and awards), as well as shining a light on the most impressive parts of their organisation.

It was then the task of the judges to choose their winner, basing their decision on factors such as service excellence, quality of the service provided, innovative practices, value, ethical or sustainable methods of working, as well as consistency in performance. And as the winner in the North Yorkshire division, Andromeda Solutions has clearly demonstrated that it excels in all of these areas.

A history of success

Andromeda Solutions has previously been awarded a host of other coveted business awards. The firm won Three Best Rated’s ‘Best IT Services Middlesbrough’ prize in both 2020 and 2021, as well as being granted its exclusive five-star rating, making it through a highly competitive and demanding set of judging criteria in the process. Andromeda has repeatedly proven that it provides great value IT services with the highest standards of customer experience.

The best choice for IT Support

It’s clear then that anyone who wants to enjoy the benefits of award-winning IT support in the North Yorkshire region should look no further than Andromeda Solutions. Delivering a comprehensive range of IT services and support to both home and business customers across the North East, Andromeda Solutions has the experience and expertise needed to handle any problem or project. And right now, a risk-free 30-day free trial means that there has never been a better time to discover the Andromeda experience for yourself. The offer is open to SMEs only and is subject to terms and conditions. So, what are you waiting for? Get in touch with Andromeda Solutions today.

Upgrade to Windows 11 with Andromeda Solutions

Posted on by Peter

In a bid to power creativity and productivity, Windows 11 is very close to being launched. With an anticipated release date of 5th October 2021, it is expected that Windows 11 will transform the workspace. At Andromeda Solutions, we will make sure you aren’t left behind. Our team will be on hand to guide you through every step of the journey.

Unlocking the potential of Windows 11

Microsoft Windows 11 will play an increasingly important role in our lives. It has been designed for hybrid work and will support businesses as we enter this new era of work. With a modern and fresh look, Windows 11 is highly intuitive and user-centric, and it will bring a sense of calm to the workplace. Aimed at streamlining your PC, the new features with help you be more productive, whether you’re working from home or in the office.

Discovering Windows 11 and its benefits

Among the key features included are Snap Layouts and Snap Groups, which provide a conducive way to multitask and optimise your screen’s real-estate. When you’re working on multiple windows, you will be able to arrange them into different layouts on the screen taking multitasking to a whole new level. The docking and multi-monitor experience has also been improved for Windows 11 making the process of removing and attaching additional monitors much smoother.

Widgets are more personalised, and you can add them to the interface allowing you to access the most important information to you much quicker. Microsoft teams has had an upgrade and is now fully integrated into the taskbar enabling you to easily connect and communicate with your colleagues. You will also be able to download and run Android apps from your Windows PC.

The rollout of Windows 11 will be a measured and phased approach, and the new developer tools will create a more seamless and stress-free experience.

Get in touch with Andromeda Solutions

At Andromeda Solutions, we want to help make your transition to Windows 11 as smooth as possible. Our IT specialists can carry out any necessary server upgrades using the latest migration tools. We will also make sure your license applications are filled in correctly, so you are up and running in no time.

We are here to improve your experience, and if the recent media coverage of Windows 11 is anything to go by, you won’t want to miss out!

So, what are you waiting for? Windows 11 is right around the corner, and we want you to be at the forefront of the technical revolution. Contact us today and discover how we can help your business upgrade to Windows 11.

Andromeda Solutions take on two new employees

Posted on by Peter

We are delighted to announce that we have taken on two new employees to facilitate the growth of our Andromeda Solutions team. Laura Scoins has joined us as a Business Administrator, and Thalia Dorman has taken on a Customer Service role.

At Andromeda Solutions, we are always looking for new ways to innovate, and we believe people are integral to our vision. We have big plans for Laura and Thalia, and we are confident they will make a difference to our company.

Why have we hired more staff members?

We have identified the need to recruit more staff to meet our constantly growing business demands. We are always working with SMEs, and we cover a core range of areas, which includes but is not limited to IT support, servers, and networks and connectivity.

However, to continue to thrive, and fulfil our mission, we thought now was the right time to take on new staff. We decided to hire Laura for the role of Business Administrator as she is highly organised, and she is finely attuned to oversee the day-to-day tasks our company requires. Laura’s passion shone through, and we believe she will be an indispensable member of the team.

We also value customer service very highly, and we need team members who are skilled and receptive at handling the needs and concerns of our clients. Our customer service is unrivalled, and we have five-star ratings on Google, Facebook, and Yell.com. But we are never ones to rest on our laurels, and while we take pride in the recognition we receive, we will always endeavour to meet the high standards we set ourselves. Thalia understands this, and she has ideas to improve our customer service options further.

Supporting local jobs

In response to the rising unemployment levels in the north-east, we believe we have a social responsibility to create new jobs, and provide opportunities for personal growth within the company.

We want to empower people to be the best they can possibly be, and at Andromeda, we place a premium on giving new employees the tools to succeed.

We want to congratulate Laura and Thalia on their new positions, and we know they will be excellent additions to the Andromeda family. We would also like to take the opportunity to wish them good luck in their roles.

Discover award-winning IT support with a 30-day free trial

Posted on by Peter

If you have a small to medium sized business, you will know all too well how essential it is to have a smooth-running IT infrastructure backing you up. And with the growing prevalence of cloud computing, VOIP and other new technologies taking a major role in running everyday operations, it’s vital to have the right IT support by your side.

Award-winning IT services

Here at Andromeda Solutions, our team of friendly IT specialists are here to help, whether you have a one-off project or are looking for an ongoing solution. We can create a bespoke package that meets your organisation’s unique needs, covering a comprehensive range of IT solutions. From servers and cyber security, through to networks and Office 365, our computer experts deliver the results you need, while following industry ITIL best practice protocols. Our service is always transparent, keeping you in the loop with clear explanations at every step. The price you’re quoted is always the price you’ll pay.

When you get in touch with Andromeda Solutions, you’ll be connected to an IT consultant straight away, so there’s no lengthy waits before we start to work on your project. We can work remotely or on-site, at a time that suits you, making our IT service one that truly prioritises our customers. It’s no wonder that we’ve been recognised by the prestigious Three Best Rated as the best IT services provider in Middlesbrough in 2021, and have a five-star rating on Google, Facebook and Yell.com.

Try our IT support for yourself – free for 30 days

Now SMEs looking for IT support in Teesside can discover the Andromeda Solutions experience free for 30 days, subject to terms and conditions. This risk-free offer is the perfect opportunity to see the difference that our unparalleled IT services can make to your IT infrastructure. We focus on tailoring the best corporate IT approaches to the specific needs of SMEs, and the glowing testimonials of our current clients show our proven track record in this area. Why not get in touch today and start discovering our range of services for yourself?